Thursday, November 30, 2023
IBM QRadar adds User Behaviour Analytics

IBM QRadar targets bad user behaviour

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In December 2015 IBM opened up its security analytics platform IBM Security QRadar. The goal was to encourage customers, developers and third-parties to build custom applications to take advantage of the...
Six elephants move to cloud Image Source: Pixabay/Mysticsartdesign

Six reasons why “Cloud now” is good

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Is now a better time for Cloud computing? In a climate of uncertainty many businesses have been wrestling with this question – and so have the team at CIC. The emergence of the...
Image Source : Pixabay/Willabee under CCO

Balance is Key to Smarter Omni-channel Delivery

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How do you meet 100% of the needs of customers across every channel with your team? The answer is that you don’t. There’s no guarantee that you’ll always have the right...
Brexit Image Source Pixabay/Elionas2 under CCO

What does BREXIT mean for tech companies?

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A few days after Britain voted for BREXIT, we are all coming to terms with the shock result. So what does BREXIT really mean for technology companies? The UK’s tech sector...
Sunset, Image source: Pixabay/AzDude under CCO

How BMC is igniting IT’s transition to the Digital Enterprise

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CIC Insights:How BMC is igniting IT’s transition to the Digital Enterprise In an age when young start-up tech companies are aspiring to IPO 30-year-old BMC, a steadfast provider of systems management solutions,...
Digital painting (Digital Transformation) (Image Source Freeimages.com/Mark Nettler)

The collaboration demands of digital transformation

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The types of Digital Transformation Digital Transformation is one of the biggest buzz phrases around. A lot of research has already been done on this topic, though it typically examines Digital Transformation...
Image Credit Pixabay.com/Lmonk72, amended by S Brooks

IBM’s Elementary Move in Cyber Security

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Watson finally gets to play Holmes IBM has announced plans to strengthen its security product line with Watson for Cyber Security. Augmented skills: a new path towards closing the gap Part of the challenge...
Is PSG too big to swallow for Zoopla? By Bernard DUPONT from FRANCE [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)], via Wikimedia Commons

Will PSG be too much for Zoopla

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On Tuesday 19th April 2016 it was announced that Zoopla property group had bought PSG software group from GMG. For the princely sum of £75m Zoopla now possess a stack of estate...
For Cognitive computing bloog :Single-layer_feedforward_artificial_neural_network By Akritasa (Own work) [CC BY-SA 4.0 (http://creativecommons.org/licenses/by-sa/4.0)], via Wikimedia Commons

Microsoft Build 2016: The cognitive war begins

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We are entering a time of “cognitive computing” – the start of what some call the 3rd era that will include Artificial Intelligence (AI). Cognitive has been brought to the public...
Coca Cola Norway Production Line

How to Become A Digital Enterprise By 2020 – the lessons of manufacturing

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The rapid pace of technological change is radically altering the way manufacturers do business. Market conditions, customer expectations, and technology capabilities are transforming manufacturing processes at phenomenal speeds, with no slow-down...

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Planview brings connected work to AWS marketplace

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Planview has taken the opportunity provided by AWS re:Invent to announce that five of its solutions are now available on the AWS Marketplace. This...
BigCommerce (credit image/Pixabay/Dar1930)

BigCommerce customers start critical holiday shopping season with 10% increase in Cyber Week sales

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BigCommerce has reported its customers experienced another year of increased Cyber Week sales. The company reveals what has been another successful start to the...
Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. About

Precisely Data Integrity Suite is Amazon Redshift ready

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Today, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate...
Influencer girl - Image by Alexandra_Koch from Pixabay

Why investing in Influencer Marketing could help your brand

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Vamp has published findings from research conducted by Atomik Research. The research looked at the impact of influencer marketing on purchasing decisions. Vamp is...
OpenADR Alliance launches new communications standard OpenADR 3.0 (Image Credit: Markus Spiske on Unsplash)

OpenADR Alliance launches new communications standard OpenADR 3.0

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At Enlit Europe 2023, the OpenADR Alliance launched the latest version of its communication standard, OpenADR 3.0. The new standard is not a complete replacement...
Salesforce (credit image/Pixabay/ElisaRiva)

Salesforce reveals Black Friday sales data

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Salesforce has released data based on its global shopping data from more than 1.5 billion consumers powered by Commerce Cloud. Salesforce estimated that Black...
Anjuna launches Seaglass, a universal confidential computing platform (Image Credit: pete-godfrey-bVYqBfeoE1I-unsplash)

Anjuna launches Seaglass, a universal confidential computing platform

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Anjuna has announced Anjuna Seaglass. It calls it “the first software platform able to create trusted execution environments that are infrastructure and application agnostic."...
Adobe (credit image/Pexels/Andrea Piacquadio)

Adobe say UK shoppers spend £3.45 billion online over Cyber Weekend

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New data from Adobe reveals that after spending £1.04 billion on Black Friday, UK shoppers spent an additional £2.41 billion over the remainder of...
Praxis Labs announces Pivotal Practice (Image Credit: Kenny Eliason on Unsplash)

Praxis Labs announces Pivotal Practice

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Praxis Labs has announced Pivotal Practice. It is built on the latest developments in Generative AI, learning science, and interactive simulations. According to the...
Acquisition agreement. Under CC 3.0 Creator attribution: Nick Youngson - link to - http://nyphotographic.com/

Cyara acquires Qbox, a conversational AI testing solution

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Cyara has acquired QBox, a UK-based start-up with a tool that provides a comprehensive solution for testing conversational AI applications. The acquisition will strengthen...
Couchbase adds Capella columnar service for real-time analytics (Image Credit: getty-images-Ur1VdGufVns-unsplash)

Couchbase adds Capella columnar service for real-time analytics

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Couchbase has announced a new Capella columnar service on Amazon Web Services (AWS). The announcement has come at AWS re:Invent 2023, taking place in Las...
AWS and Precisely expand AWS mainframe modernisation data replication programme (Image Credit: getty-images-GW2l7nMWOGI-unsplash)

AWS and Precisely expand AWS mainframe modernisation data replication programme

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At AWS re:Invent, Precisely has announced it is working with AWS to expand AWS mainframe modernisation data replication with Precisely. It enables customers with...
FullStory (credit image/Pixabay/WOKANDAPIX)

Black Friday: CX teams dealing with ’emergencies and outages’

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Research from FullStory sheds light on the key challenges and contradictions in the world of website and mobile app optimisation. FullStory surveyed 700 digital...
iDenfy and ByNoGame deliver secure sales platform (Image Credit: getty-images-sV_kfdeO-Z4-unsplash)

iDenfy and ByNoGame deliver secure sales platform

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Lithuanian RegTech vendor iDenfy has partnered with Turkey-based ByNoGame to create a secure sales platform for gaming products. The companies claim that iDenfy's verification...