People are the defining factor in this thing we call revenue operations
In a world currently obsessed with AI technology and tools, it’s perhaps surprising to hear so many revenue professionals concentrating their time on people – the human element. But if you...
Retail Detail: How AI Leverages Real-Time Data to Unlock Revenue Potential
In the last 15 years, we've seen slow but significant advances in AI in retail. We can all remember when AI-powered "bots" or virtual assistants began appearing on major retail websites...
Rethinking Software Support in a Subscription-Driven Market
It has been nearly a year since Broadcom acquired VMware: an event which dominated headlines and heralded a major shift in the software world that has proven impossible to ignore. These...
Why Non-Profits Need Even Better IT than Commercial Enterprises
Far from being analogue or paper-based, today’s charitable organizations have unique challenges to their operating models and their people demand state-of-the-art systems.
Non-profit organizations are often viewed as being distinct from their...
Ransomware payments: Ever present or on the decline?
The ransomware landscape has morphed and changed significantly in 2024. Threat actors are continually refining their techniques and expanding their targets.
While supply chain attacks have grabbed headlines, they’re far from the...
A Lack of Resources and Talent Leaves UK SMEs Dangerously Exposed
Threat actors continue to innovate as cyber threats evolve at breakneck speed. Meanwhile, IT and cybersecurity budgets are stretched to their limit, and IT is suffering a significant skills shortage. Yet...
How Businesses Use AI-Powered Text Analysis to Improve the Customer Experience
CX is suffering, but text analysis empowers companies to harness AI and deliver better customer experiences to improve retention and growth.
Customer Experience is Suffering
In June 2024, Forrester reported that CX quality...
Project Sentiment is a Key Success Metric – That’s Often Overlooked
The professional services (PS) industry is more competitive than ever. When you factor in the economic uncertainty that is impacting the finances of PS firms and their clients, the margins for...
A glimpse into the future of smart locker technology
Smart lockers have emerged as a frontier of innovation that can revolutionise IT Service Management (ITSM). ‘Dumb’ lockers were initially designed for secure storage. Today smart lockers have transformed into complex...
From Partners to Rivals: Protecting Your Company using restrictive covenants
If a relationship sours between founders, shareholders or senior managers sours, things can go wrong very quickly causing the company distraction and financial losses. This is compounded if when they leave...
