This is the 84th in a series of business tips from industry leaders that Enterprise Times has interviewed.
Enterprise Times recently interviewed Michelle Dawkins, Vice President of Solution Consulting at Workday. She explained how AI is transforming HR with better skills mapping, governance, productivity and human oversight. I also asked her to share a tip about how HR leaders should approach digital transformation?
Dawkins replied, “Really think about what work needs to be done and how it should be done, and the end user experience. It’s important to, in this day and age, assess everything. Don’t just go, Okay, we’re going to take five minutes and just stick something over the top of what we’ve got.
“Let’s really think about what the future looks like and how we set ourselves up for success, and what does it look like working across all of the different systems, and how do you provide the best experience for everybody? That’s the key thing. Don’t just go easy and put something on top.”
Does that mean completely rethinking the business model?
“I would say that in the current AI revolution, everything is on the table.”
However, people are often looking at the work transformation AI can deliver; though, they’re not always thinking about the business transformation it can create. That is a challenge. It’s often a timing issue with legacy processes failing to deliver as new processes ramp up. HR leaders need to re-architect their organisations for the future world, where AI works alongside humans. Or risk falling behind competitors and startups.
