In a recent interview, Alex Adamopoulos, Emergn’s Chairman and CEO, spoke about the progress that Emergn had seen over the last year with Praxis. He also shared details of the product roadmap and what is likely to happen in 2026. He also shared a tip about how consulting firms can avoid the consultancy trap and what firms should be aware of.
Appointment
Panasonic announced the appointment of Kentaro (Kent) Ikeda as the new Managing Director of Panasonic Connect Europe, effective 1 April 2026.
Precisely has announced the transition of the CEO role from Josh Rogers to Walid Abu-Hadba. Abu-Hadba takes over the role immediately, as Rogers transitions to an advisory role, remaining at the firm as Vice Chairman.
Business
Kestra has raised $25 million in a Series A funding round led by RTP Global. Kestra offers an open-source orchestration platform used by over 30,000 organisations globally.
Customer Stories
At SuiteConnect London, NetSuite revealed how Yoto replaced Xero and Vco to help scale their business internationally.
Product
Datadog has announced that Datadog Experiments is now generally available. Product teams can now design, run, and measure product experiments and A/B tests within Datadog’s observability platform. This is the first major update from the company’s acquisition of Eppo. It means teams can ship faster to meet customer and business-unit demand without sacrificing reliability or quality.
Klient has unveiled eight specialised agents built on the Salesforce Agentforce platform. This is to usher in an age of autonomous project delivery, according to Yanick Abraham, CEO, Klient. The eight agents are designed to assist both proactively and beside humans in what Klient describes as a hybrid project delivery.
At SuiteConnect London, Nicky Tozer announced the launch of Oracle NetSuite Restaurant Operations. The new solution leverages NetSuite’s AI-powered business suite to help restaurants increase operational efficiency and maximise profitability, a challenge in a low-margin business.
Salesforce has introduced over 30 new features that have turned Slackbot into a top-performing team member. Together, they not only expand Slackbot’s capabilities but also transform Slack for every Agentic Enterprise. All new features focus on increasing impact for individuals and teams.
Storyblok has launched FlowMotion. A new CMS automation and orchestration layer designed to help marketers and developers turn content changes into reliable, governed execution across the entire digital and AI ecosystem.
Epicor
Epicor sponsored a Frost & Sullivan Executive Brief that reveals how modern platforms and AI-driven tools are reshaping productivity, decision-making, and customer engagement across the aftermarket value chain. Driving Efficiency and Growth in the Automotive Aftermarket paints a picture of where the industry is headed and what it will take to succeed.
According to the report, the global automotive aftermarket is on a strong growth trajectory, expected to expand from under $500 billion in 2024 to more than $600 billion by 2029, with 6.3% annual growth in replacement revenues. There are several contributing factors, including deferred new vehicle purchases and an expanding population of out-of-warranty vehicles.
eCommerce is also accelerating, projected to reach $153 billion by 2030. But growth is only part of the story. The big challenge lies in navigating the complexity it entails.
Freshworks
Freshworks has unveiled a reimagined IT Asset Management (ITAM) capability within Freshservice. By embedding continuous infrastructure discovery and dependency mapping directly into the platform—and unifying them with IT Service Management (ITSM) and IT Operations Management (ITOM)—organisations gain an AI‑driven service operations platform that brings data and workflows together, delivers clearer insight into service impact, and accelerates issue resolution.
Rather than relying on multiple disconnected tools and fragmented data, Freshservice ITAM goes beyond traditional solutions with automated discovery across the entire hybrid IT estate. The enhanced offering continuously maps the complex relationships between hardware, cloud resources, and the applications they support.
This high‑integrity data foundation gives AI the context it needs to drive operational intelligence directly into service workflows, helping teams resolve issues before they disrupt the business.
Srini Raghavan, Chief Product Officer at Freshworks, said, “Automation alone won’t solve the complexity for IT in today’s environment; without reliable visibility into infrastructure, risk will continue. If infrastructure data is incomplete, outdated, or disconnected from service workflows, AI can’t reliably understand impact or provide accurate actions.
“By making deep discovery and dependency mapping native to Freshservice, we’ve redefined ITAM by delivering infrastructure-wide visibility and operational intelligence to power governed workflows at scale.”
Gainsight
Gainsight announced support for the Model Context Protocol (MCP) across Gainsight CS and Staircase AI. For the first time, customer success and post-sales leaders can direct AI agents to run retention workflows on their behalf, drawing on the full picture of every customer relationship to take action, from flagging risk to orchestrating renewal plays, in minutes instead of weeks.
Ori Entis, EVP & GM of Product and Engineering at Gainsight, said, “We’ve spent over a decade building the most advanced CS platform. Now, everyone is a builder in the age of AI. Our job is to support that creativity. Agents are becoming force multipliers for every user and MCP allows both humans and agents to tap into the full power of Gainsight.”
Gainsight’s support for the Model Context Protocol (MCP) connects Staircase AI’s unstructured customer signals with Gainsight CS’s structured customer data and action workflows. This allows teams to build AI agents that understand full customer context and autonomously determine and execute next‑best actions across the customer lifecycle.
MCP enables natural‑language data access, no‑code workflow creation, and direct action within Gainsight CS, powering multi‑step, agent‑driven workflows from renewal management to expansion. Designed for enterprise use, MCP is secure and permission‑aware, ensuring customer data remains governed as it flows into AI‑driven processes.
NetSuite
NetSuite enhances the AI Connector Service.
At SuiteConnect London, Oracle NetSuite announced it expanded its AI Connector Service to help customers securely connect their preferred AI models to NetSuite data and apply AI more effectively across the business. New additions include the AI Connector Service Companion, support for Model Context Protocol (MCP) Apps, and expanded integration with NetSuite Analytics Warehouse.
Together, these enhancements enable governed, standards‑based AI access to NetSuite transactional and analytical data. Allowing customers to use AI assistants more reliably across finance and operations. The updates support natural‑language interaction, no‑code workflows, familiar NetSuite‑style interfaces inside AI assistants, and enterprise‑grade security and role‑based controls. Thus, extending AI use from ERP processes to broader analytics and forecasting.
Vatn Systems
Oracle NetSuite revealed details of how Vatn Systems, a defence technology company building autonomous underwater vehicles (AUVs), is using Oracle NetSuite to support its mission to deliver AI-powered maritime solutions for the US military, allied nations, and commercial customers.
With NetSuite’s AI-powered cloud enterprise resource planning (ERP) system, Vatn Systems has improved business visibility, accelerated financial processes, and rapidly scaled its operations to support global growth.
Stephane Uhl, Vice President of Finance, Vatn Systems, said, “Balancing speed and traceability is essential in defence manufacturing. NetSuite has given us a single source of truth by connecting finance and supply chain workflows and providing increased visibility from purchase order to balance sheet. As we continue to grow, we are confident NetSuite can scale with our business, and its AI-powered capabilities will help us sharpen forecasts and boost efficiency.”
Newgen
Newgen celebrated the tenth anniversary of its CSR Program. The firm initiated its flagship CSR initiative – Newgen Digital Discovery Paathshala (NDDP) in 2016, based on the idea of the company’s MD that digital empowerment is the need of the hour and will open various opportunities for less privileged children.
Ms Priyadarshini Nigam, CSR Head & Whole-Time Director, Newgen, commented, “NDDP started as an initiative to bridge the digital gap and empower the government schoolgirl students digitally, and over the years, it has branched to many more interventions aiming towards holistic development of the girls and skill development of the women.
“Over the decade, we have gradually scaled up the programs and reached the remotest corners of the nation through implementation partners. Offering remedial education, holistic development, computer literacy, and nutrition programs. As we move ahead, we are focused on continuing to create a cycle of curiosity and changing lives.”
Workday
Workday announced that Specsavers has selected Workday Financial Management to modernise global finance operations and support its shift toward a seamless, omni-channel operating model.
Tom Buller, Group Finance Director, Specsavers, said, “To deliver a seamless experience for our customers, we need a seamless operation behind the scenes. Workday gives us the flexible architecture we need to unite our in-store and online business, while transforming the day-to-day experience of our global finance teams.”
Zapier
Zapier, the leading AI orchestration platform, announced “AI Guardrails by Zapier”, a set of builder-added safety checks that run directly inside automated workflows. AI Guardrails lets teams detect personally identifiable information (PII), identify prompt injection attempts, and flag toxic or harmful content before AI outputs ever touch a CRM, database, or customer inbox.
Brandon Sammut, Chief People & AI Transformation Officer, said, “Every company using AI in production has the same question: how do we know the outputs are clean before they hit our systems?” said, “AI Guardrails gives teams an actual enforcement layer, not a policy document sitting in a shared drive somewhere. It runs inline, in production, on every single workflow that needs it.”
Zoho
Zoho announced support for intelligent document processing (IDP) in Zoho RPA. Bots can now process unstructured documents using AI, extracting essential details into structured formats and acting based on them. Features include:
- Unlock data from documents: IDP enables Zoho RPA bots to interpret PDFs, images, and handwritten files, transforming them into digital data that your systems can act on.
- Visual, no-code configuration: You don’t need to script or code templates; define areas or keywords via drag-and-click, set field mappings, and integrate with the workflow.
- Seamless workflow integration: Once data is extracted, bots can automatically populate your CRM, ERP, cloud, and desktop apps, or archive, route, and trigger next steps.
- Prompt-based PDF data extraction: You can retrieve specific information from documents by describing what you want in natural language.
- Context-based extraction: Even if the layout shifts, the bot can look for a label (“Invoice No.”, “Date”, etc.) and pick up the value next to it.
- Region-based extraction: IDP-powered region extraction allows you to select a specific part of a document, such as a field, header, table, or block of text, and automatically extract meaningful data from it.
