At Workday Rising US last week, Workday made several major announcements as it significantly advanced its agentic AI capabilities. Three of the announcements brought together components that underpin how Workday and its partners will bring Agentic AI solutions to customers.
Louise Phillips, VP Customer Centres and Darren Kelly, Senior Manager of Customer Care from Virgin Atlantic, explained five ways companies should include AI and Automation to enhance customer service. They gave their answers at the Genesys Xperience convention in Nashville, Tennessee.
Appointment
Forterro has created a new role of AI Transformation Leader and appointed Marco Metzlaff.
Unit4 has announced the appointment of Derek Kudsee as Managing Director, Unit4 Financials by Coda.
ZenRows, the fast-growing data extraction startup, has appointed Alina Sharapova as Director of Engineering.
Business
The MACH Alliance have announced full, open access to its new MACH Architect Certification.
Ripjar continues to expand its operations in North America and is investing in further growth.
Thomson Reuters announced a partnership with Ledgible, the leading platform for digital asset tax and accounting.
Umbraco has opened its first UK office in Bristol to support its growing network of UK partners and enterprise customers.
Customer Stories
Aera Technology has revealed that its Decision Intelligence (DI) software is enabling customers to achieve significant waste reductions. A survey of customers shows that some are reducing waste by 20%. For large customers such as AstraZeneca, that amounts to tens or even hundreds of millions of dollars saved. This has a direct impact on the company’s bottom line, from product development to packaging and even shipping costs.
UMusic Hotels, an ambitious hotel group, has selected Oracle NetSuite and the Oracle OPERA Cloud hospitality platform.
Product
360Learning has launched its L&D Performance Academy to change how we train users for an AI future.
Azul revealed that its Platform Prime has smashed its own single deployment record. A new global enterprise deployment has deployed hundreds of thousands of applications and micro-services across more than 10,000 Java Virtual Machines (JVMs).
Research
Agiloft has investigated the impact of global tariffs and found that 92% of companies now have new tariff-related clauses in their contracts as part of their attempts to mitigate the risk brought on by the trade war. The Agiloft report “Navigating Tariff Turbulence: The Operational Impact of Global Trade Policies on Contract Management” (registration required). It is based on a survey of 600 Legal procurement, IT and finance professionals across the US and UK.
Contentful has released a new study, ‘When Machines Make Marketers More Human,’ challenging the notion that AI will replace many marketing functions. The report demonstrates how AI can amplify marketers’ effectiveness, creativity, and impact.
CPiO published a report that looked at the impact tariffs have had on SME Finance strategy. The report, “International Tariff Turmoil: How Global Trade Policy is Rewriting UK SME finance strategy”.
Emergn has published a report, “The Global Intelligent Delusion” (registration required), examining how organisations are approaching AI. The report found that 77% of leaders cited new AI solutions as a business value driver in the next 12 months. This is only slightly below the 81% that cited efficiency as a business driver.
To support the growth of AI, 88% have invested in product management (roles, tools or processes), with 44% hiring a chief product officer. A lack of trained staff is the key barrier to successful transformation. 31% stated that they incur delays due to a lack of training. This problem is highlighted by 28% of respondents who say they suffer from staff churn.
AccountsIQ
Harlequins F.C. announced a major partnership with cloud accounting leader AccountsIQ. Under a multi-year agreement, The AccountsIQ Group will serve as the Club’s Official Data & Insights Partner.
AnywhereNow
AnywhereNow announced that Tendfor is gaining significant traction with Fortune 500 US companies using the Microsoft Teams-native voice platform for enterprises. This signals that innovation drives real traction.
To further extend reach, AnywhereNow is deepening its channel footprint across North America. New reseller and distribution partnerships have been signed to further their distribution into the US and Canadian markets.
Expereo
An IDC InfoBrief commissioned by Expereo, titled “Enterprise Horizons 2025: Technology Leaders Priorities: Achieving Digital Agility.” Revealed that global businesses are facing mounting challenges in their growth ambitions. This is due to persistent skills shortages in critical technology areas. As AI becomes more deeply embedded in business strategy, organisations are struggling to find or retain talent in key domains such as networking (39%), cybersecurity (40%), and Data/AI/automation (33%).
Infor
Atturra announced that it has reinforced its IT services relationship with Infor, having been appointed an Infor M3 reseller across Australia and New Zealand. As an Infor M3 reseller, Atturra will support mid-market enterprises. Including food and beverage, distribution, equipment, fashion, and industrial manufacturing industries, with Infor’s ERP cloud software.
Atturra will provide pre- and post-sales technical expertise, as well as deployment support. Thus, enabling Infor customers to operate more strategically and efficiently. While harnessing new opportunities across AI, machine learning, and advanced analytics.
Terry Smagh, Senior Vice President and General Manager for Asia Pacific and Japan, Infor, said, “We deepened our relationship with Atturra based on its industry knowledge, technical strength, and end-to-end service capability. Together, we’ll broaden the partner channel, extend our customer reach, and deliver greater measurable value to supply chain and manufacturing businesses across Australia and New Zealand.
“This collaboration ensures customers gain access to local expertise, purpose-built solutions, and ongoing support, helping them accelerate digital programs, build resilience, and drive long-term growth in a rapidly changing market.”
Intellistack
Intellistack announced the launch of Intellistack Streamline CLM, a next-generation Contract Lifecycle Management solution. This is built directly into the company’s AI-driven, no-code process automation Intellistack Streamline platform. Designed for legal and business teams, Intellistack Streamline CLM accelerates the contract process—from creation to negotiation to signature—without the restrictions and surprises of traditional per-user or per-envelope pricing.
Interprefy
Interprefy announced that multilingual meetings have just received a major upgrade with the latest release of Interprefy Now, the AI-powered live translation app for professional meetings.
Oddmund Braaten, CEO at Interprefy, commented, “For meeting attendees, this is about achieving more freedom – being able to move around a venue and follow every word from a speaker in their own language without switching devices. For organisers, it’s about making events more accessible without adding layers of extra complexity.”
Nintex
Nintex announced the launch of its new Nintex Partner Program, designed to empower partners to grow their business, deliver greater value to customers, and capitalise on the rising demand for intelligent process automation and AI-powered business orchestration. Additionally, the company announced the appointment of Brian Kuettel as Global Head of Partner Strategy and Sales.
In this role, Kuettel will lead the company’s global partner organisation, driving strategic alignment, accelerating go-to-market strategies, and fostering long-term growth with channel and technology partners worldwide.
Planful
Planful announced that Somea Partners has become a Planful partner. Headquartered in Berlin, Somea Partners specialises in CFO-on-demand services, delivering highly personalised support to help companies navigate growth with confidence.
Thomson Reuters
Thomson Reuters announced it has acquired Additive. The San Francisco-based startup, founded in 2023, uses cutting-edge AI to automate tax document processing for tax and accounting professionals.
Additive’s GenAI-native platform streamlines the repetitive, time-consuming task of ingesting and parsing pass-through entity documents. Including Schedule K-1 federal tax forms, during tax preparation workflows. This transaction complements Thomson Reuters’ existing tax workflow automation capabilities.
VertiGIS
VertiGIS has established a Sovereign Cloud Strategy framework with a longstanding strategic partner, T-Systems, a leading European IT services provider. This supports the digital transformation of public services across DACH by enabling secure, cloud-based management of critical land and cadastral data.
Using the Open Telekom Cloud (OTC), part of Deutsche Telekom and operated by T-Systems’ data centres in Germany, VertiGIS customers can collect, process, and share sensitive cadastral data while meeting stringent data protection regulations, such as the GDPR.
The infrastructure complies with top-tier security standards, including ISO 27001, BSI baseline protection, and C5 certification. Thus, making it a trusted solution for organisations requiring full control over geospatial and infrastructure data, without compromising on the scalability and flexibility of cloud technology.
Elmar Happ, VP Land Management and Managing Director of VertiGIS, states, “VertiGIS is proud to be part of the Open Telekom Cloud circle. By combining guaranteed data sovereignty with the scalability of the cloud, we offer a flexible, future-proof platform that integrates seamlessly into digitisation projects and federal architecture models. The web-based provision of official basic geodata is a key driver of enhanced data-driven decision-making and cost reduction for resource-stretched businesses and public administrations.”
Workday
At Workday Rising, Workday made several big announcements, some of which are mentioned above. The full list is included.
Workday announced that more than 15 Workday Ventures portfolio companies have signed on to the Workday Agent Partner Network. They join a growing ecosystem of partners building AI agents that will connect with the Workday Agent System of Record (ASOR).
Workday also announced a new collaboration with Microsoft to help organisations securely manage their people and AI agents across their platforms. Customers who build AI agents using Microsoft Azure AI Foundry and Copilot Studio will be able to easily register and manage them within the Workday Agent System of Record (ASOR).
Workday has entered into a definitive agreement to acquire Sana, a leading AI company building the next generation of enterprise knowledge tools. Sana will power a new Workday experience—where knowledge, data, action, and learning come together as one and create the new front door for work.
It announced Workday Build, a new developer platform that gives customers and partners the power to create, share, and scale AI-powered solutions directly on Workday.
Workday announced Workday Data Cloud, a new data layer that will help organisations unlock the strategic value of their HR and finance data by connecting it to their existing analytics platforms and operational systems. Customers will get rich, secure, real-time access to insights – turning workforce and financial information into action faster than ever.
Workday announced new Workday Illuminate agents for HR, Finance, and Industry. Illuminate agents are purpose-built for work—embedded in HR and Finance, powered by Workday’s unmatched data and context, and designed to deliver measurable outcomes. The new agents take on some of the most complex processes—like performance reviews, workforce planning, and financial close—helping organisations work smarter, faster, and with greater confidence.
Zoho
Zoho announced some major updates to its applications running on iOS 26, iPadOS 26, macOS Tahoe 26, and WatchOS 26. They include specific updates to Zoho Solo, Zoho Notebook, Zoho Writer, Zoho Books, Zoho Inventory and Zoho Expense.
