Yusen Logistics Global Management’s European healthcare division has launched NIC-Place. It is a global carrier visibility solution from FourKites. Yusen Logistics will use NIC-Place to track and monitor its customers’ assets, enable road carriers throughout Europe to safely share data, and optimise logistics processes all in one platform. FourKite is a provider in the AI-driven supply chain transformation space
Supported with FourKites’ NIC-Place solution, Yusen Logistics has already elevated customer satisfaction. The company has also enhanced its over-the-road transport processes and improved management of its fleet of subcontracted European carriers.
The solution provides real-time tracking of temperature-controlled vehicles. This empowers the Yusen Logistics team with real-time, accurate estimated arrival times, delay notifications, and real-time temperature monitoring and alerts. An essential capability for ensuring shipment integrity.
Frank Gosnell, Head of CI & Digitalisation, Healthcare at Yusen Logistics (UK) said, “Any mistakes in temperature tracking can cost money, negatively impact reputation and most importantly risk people’s health.
“We used to gather temperature reports from hauliers manually, which took too much time. Frustratingly, we often could only get this information after a trip was over.
“Thanks to FourKites, we can now proactively provide our clients with highly accurate real-time visibility into temperature at any time. No matter where our fleet is. This has significantly increased our credibility and skyrocketed our customer service.”
Real-time visibility, high-quality data
Yusen Logistics European healthcare division moves products for the world’s top pharmaceutical companies. These products demand rigorous temperature control at every stage of the supply chain.
Yusen Logistics previously relied on a legacy in-house shipment tracking solution that, according to Gosnell, was outdated, lacked temperature reporting, and was burdened by fragmented, disorganized data.
“The custom alarms, from temperature deviations to door openings, are preventing costly delays and ensuring our customers’ goods arrive safely and pass every regulation,” Gosnell continues. “Additionally, onboarding hauliers to NIC-Place has been a dream, both for us and our carriers, because it’s so easy and fast.”
Kevin Kruekis, Managing Director, NIC-Place commented, “Real-time visibility, high-quality data and customised alarms are making a difference to Yusen Logistics business. We are delighted to be part of their success story. Previously, Yusen Logistics were tracking about 70% of shipments. Since launching NIC-Place Yusen Logistics is already tracking close to 100% of their shipments.”
Looking ahead, Gosnell says his team is keen to explore expanded applications of AI. It is examining how it can further enhance its operations, from automating workflows to making data more predictive of supply chain disruptions and automated actions to resolve them.
FourKites’ Strategic Advisory Council brings together accomplished supply chain executives with decades of hands-on experience. The Council represents FourKites’ commitment to understanding the practical realities supply chain leaders face, ensuring the company’s solutions address genuine market needs.
Enterprise Times: What this means for business.
Tomorrow belongs to enterprises and organisations that can transform their supply chains from cost centres into autonomous decision-making engines. Over the years, FourKites has pioneered AI systems that provide analytics and actively orchestrate operations with minimal human intervention.
This fundamental shift represents the next horizon in supply chain management. A future where systems can anticipate disruptions and autonomously implement corrective actions before issues impact the business.
The first step to achieving this tomorrow is providing organisations with a 360-degree view of all data. Since launching NIC-Place, the Yusen Logistics team now has a solution that easily integrates with their hauliers as well as their own systems.
Carrier tracking and temperature control drive cost and time savings for Yusen while enhancing customer service. This solution provides them with a holistic view of assets in real-time across their entire network. It is definitely a step in the right direction for enterprises in the logistics industry.
