Last week, Enterprise Times attended Appian World, where the company made several announcements. Appian stepped up its approach to developers with its first-ever DevCon, unveiling a new focus on developers at the event.
Appian unveiled information about new products and its upcoming 25.2 release. Among those announcements are Agent Studio, intelligent document processing in AI Document Center, and smart search. It has also been said that Gen AI agents can be used in Autoscale, allowing customers to deploy more of them.
Appian also announced that customers are increasingly embedding AI into their business processes. By using AI inside business processes, they are allowing it to drive automation and customer engagement.
One area in particular where Appian customers are seeing benefits of this is when working with government and compliance controls. It claims that embedded AI is able to deliver compliance with 95% accuracy, far in excess of human-managed systems.
Enterprise Times also published an interview with Alex Adamopoulos, Founder and CEO of Emergn. He spoke about Praxis and its mission to introduce product-centric thinking to enterprises, SMEs, and individuals.
Bruno Berti, Senior Vice President of Global Product Management at NTT Global Data Centers spoke with Enterprise Times to talk all things data centre.
Appointments
Precisely has announced the promotion of Allan Christian to Senior Vice President and General Manager of its Engage business unit.
Unit4 has appointed Jennifer Sherman as Chief Product Officer.
Business and Finance
Freshworks has published strong financial results from Q1 2025 for the quarter ending March 31st.
Gainsight has announced two acquisitions to further its mission to create a human-first business that nurtures deep connections across its customer communities, Erica Kuhl Consulting and ModerateKit.
Newgen Software Technologies Ltd reported its Q4 and full year results. This article original reports Q3 results, but these were historic.
Wazoku has partnered with the National Innovation Center par Excellence (NICE) to support startups in the Yangtze Delta region of China.
Customer stories
IFS Ultimo has revealed how BRÜCK GmbH improved its maintenance strategy and has seen significant benefits after implementing IFS Ultimo EAM in 2022.
Product
AnywhereNow has launched Dialogue AI Assist as part of its Dialogue Cloud CX solution. The solution is a fully integrated AI platform designed to seamlessly embed AI-assistance capabilities into the customer interaction flows.
Azul has launched JVM Inventory to address the risks associated with migrating off of Oracle Java.
Deltek has completed the assessment for FedRAMP Moderate Equivalency. Schellman Compliance, LLC, an independent assessor, conducted the initial authorisation.
Zoho announced the addition of ten new services and features to Zoho Creator, its low-code platform.
Research
Expereo has published the findings of a survey it commissioned from IDC in an IDC Infobrief: Enterprise Horizons, 2025. The report is based on a survey of 650 technology leaders across the UK, Europe, the US, and APAC. It analyses the challenges that technology leaders face in building a resilient and competitive organisation in the age of AI.
Cybage Software
Cybage Software revealed how it used integrated WMS technology from Infios to help a digital and global logistics company in Singapore double its customer onboarding rate.
For a leading digital engagement and monetisation solutions provider based in the US Cybage also strengthened security and streamlined operations. The project included the deployment of a web application firewall with custom rules to block malicious traffic. The result saw DDoS and bot attacks on the client’s website reduced drastically, and uptime on websites increased, even during high-traffic periods.
For a major restaurant operations solutions provider, Cybage transformed its customer service operation, leveraging Salesforce and Avochato Chatbot.
Deltek
RATIO Design
RATIO Design is a six-location Architecture firm that recently migrated from Deltek Vision to Deltek Vantagepoint. The decision was made easy once the capabilities of the more modern cloud-based solution were pointed out.
Larry George, Director of Project Performance, said, “As soon as certain key capabilities related to labour planning were added, we were ready to switch and worked with Deltek partner Aktion for the upgrade.
“The integration streamlined everything, eliminating a lot of redundancy. Previously, we had to create opportunities, generate project numbers and develop separate or even multiple plans. But with Vantagepoint, all of that was seamlessly integrated.”
The firm has seen improvements in labour planning, resource management, contract tracking and forecasting. It has resulted in optimised workflows, reduced redundancies and improved decision-making.
Rizzo Brothers, Inc
Rizzo Brothers, Inc., a leading commercial painting contractor headquartered in Cincinnati, Ohio, leverages the cloud-based solution Deltek ComputerEase to empower employees to be connected and productive from anywhere.
The cloud-based solution has helped the firm remove paper-based manual processes, enabling the firm to scale operations significantly.
Steve Brunner, CPA for Rizzo Brothers, explains, “There’s no way the on-premises structure that was here three years ago would have been able to handle our growth trajectory. We would have survived, but we would have had more turnover, and it would have been much more difficult.”
Makip
An announcement by Makip that with “futureshop,” a SaaS-based e-commerce site construction platform provided by Future Shop Co., Ltd, it is embedding the Inventory/Similar Items” feature part of aunn Personalisation onto its platform.
Makip is also working with ecbeing, an e-commerce site construction platform provided by ecbeing Co., Ltd, that will also embed the Inventory/Similar Items” feature part of aunn Personalisation onto its platform.
NetSuite
SmartBooqing, a leader in AI-powered accounts payable (AP) automation, today announced that its SuiteApp has achieved the ‘Built for NetSuite’ status. The new SuiteApp, built using the Oracle NetSuite SuiteCloud Platform, helps organisations further streamline invoice processing and reduce manual tasks.
Planful
Planful announced Workforce Pro, a powerful enhancement to its trusted Planful for Workforce solution. Workforce Pro delivers deeper granularity, greater flexibility, and built-in automation. It empowers organisations to optimise workforce investments and drive stronger alignment between Finance, HR, and the business for faster, smarter decision-making.
Melissa Dreuth, Chief Customer & People Officer at Planful, commented, “Workforce investments are not just costs, they’re decisions that shape the future of your business and are a highly impactful financial lever. Finance and HR leaders today are under constant pressure; they’re being asked to partner more closely together to provide instant clarity on which workforce decisions accelerate growth, free up cash, and maximize profitability.
“Workforce Pro surfaces those financial levers clearly and immediately, giving teams more control and visibility into what matters most so they can perform rapid scenario analyses, increase planning frequency, and maximise impact and value every single day.”
Precisely
Precisely announced the results of new global research. The Observability for AI Innovation study was created by the Business Application Research Centre (BARC) and sponsored by Precisely. BARC surveyed a diverse set of over 250 data and AI stakeholders worldwide. Uncovering critical insights into how organisations leverage observability to drive trusted AI and analytics outcomes.
Key findings included:
- 76% of organisations have formalised, implemented, or optimised programs for both data quality and data pipeline observability, demonstrating a strong commitment to building trusted AI foundations.
- Unstructured data is becoming a key focus. 62% of organisations are exploring the use of semi-structured data, with 28% already actively using it. While 60% are currently evaluating unstructured documents.
- North American organisations are leading in AI and observability maturity. 88% of North American organisations have formalised observability programs across disciplines, compared to just 47% in Europe. North American firms also place greater emphasis on regulatory compliance and data privacy despite the absence of federal AI regulations comparable to the EU’s AI Act.
Cameron Ogden, Senior Vice President – Product Management at Precisely, commented, “As AI and the emergence of agentic use cases raise the risks and rewards of analytics, data teams are solidifying their observability programs to strengthen data governance and quality.
“The research reinforces that observability is not simply a nice-to-have but is a foundational capability for ensuring the integrity of enterprise data – particularly when it comes to fueling AI models for trustworthy and scalable outcomes.”
Simpplr
Simpplr, the AI-powered EX platform for unifying employee engagement, enablement and services, today announced the appointment of Jai Valluri as Senior Vice President of Customer Experience. Valluri will lead Simpplr’s Customer Success, Professional Services and Technical Support teams to oversee the entire customer journey and ensure every organisation is set up for long-term success.
Dhiraj Sharma, CEO and Founder of Simpplr, commented, “Jai understands that customers are everything. Our customers’ feedback, their ideas, their success — it all drives us. Jai has built and led teams that go beyond customer service to being champions of their success. I’m happy to welcome him to Simpplr.
“With Jai leading our customer experience efforts, we’ll continue the kind of partnership we’re known for — and raise the bar even higher for our customers around the world.”
VertiGIS
VertiGIS revealed that Zürich Airport is undergoing a fundamental technological modernization. The legacy GIS tools GEONIS and WebOffice will be replaced with the latest technologies from Esri and VertiGIS. As the first step in the process, the team at Flughafen Zürich AG completed a successful Proof of Concept (PoC) project with VertiGIS, This demonstrated how cutting-edge technologies can drive the transformation of GIS infrastructure.
Workday
ZipRecruiter, a leading online employment marketplace, announced it had achieved Workday Certified Integration status with the rollout of an upgraded integration.
Zoho
In a blog, Zoho revealed that it has added bounce reports in ZeptoMail. The bounce reports section provides in-depth analytics into your email bounces, letting you gather insights quickly while troubleshooting. The reports provide information about how many emails bounced, why they bounced and what the email source was.
Zoho has suspended its year-long pursuit of a $700 million plan to expand into chip manufacturing. In a post on X, Founder Sridhar Vembu stated, “On our semiconductor fab investment plan, since this business is so capital intensive it requires government backing, we wanted to be absolutely sure of the technology path before we take taxpayer money.
“We did not have that confidence in the tech so our board decided to shelve this idea for the time being, until we find a better tech approach.”
