Last week, Zoho held Zoholics India and made two major announcements, revealing strong momentum in India. This will only be enhanced by the new Vikra eCommerce platform on ONDC, which offers innovation and very low usage-based charging for Indian firms. The second was the long-awaited launch of its low-code IoT platform.
Genesys also held its Xperience EMEA North event, and Dr Peter Graf, SVP of Strategy at Genesys, provided a visionary keynote address highlighting the transformative impact of AI on business strategies. Genesys also published a report that revealed that 70% of CX leaders surveyed identify AI as crucial to their CX operations in the next two to three years.
Clari examines UK-specific data from its revenue leakage report and finds that firms are missing out on millions.
Interprefy published the Global Businesses and Live Translation report, which looks at how and why businesses use live translation services.
JumpCloud launched a new partner program to boost growth and help partners grow themselves.
Klarna has announced that it will be possible to use its global payments network in conjunction with Xero.
Smartsheet has announced that it will delist and be taken private after receiving an offer from Blackstone and Vista Equity Partners that values the company at $8.4 billion. However, the deal is not yet done!
TechnologyOne is celebrating yet another win in the public sector with the Devon & Somerset Fire & Rescue Service.
ThoughtSpot appointed Ketan Karkhanis as its new Chief Executive Officer.
Unit4 revealed strong momentum in the first half of 2024, with six successful projects going live on its cloud-based ERP solution.
At the Salesforce annual conference, Dreamforce Enterprise Times caught up with Colin Johnson, Co-Founder and CEO of Aprika, the firm behind Mission Control.
We also spoke with Gert-Jan Wijman, the VP & General Manager EMEA of Celigo, at Oracle NetSuite’s conference, SuiteWorld 2024.
News from vendors in reverse alphabetical order for a change this week.
Zoho
Alongside the other announcements at Zoholics India, the global company also announced the official launch of Zoho Payments in India. Note that Zoho Payments is also available in early access in the US.
Zoho has updated Zoho Solo for the latest iOS version 18 update. It leverages the new features from the software version to power the all-in-one toolkit for solopreneurs.
Another announcement around iOS is that Zoho Lens, Zoho’s leading AR remote assistance tool, now supports Apple Vision Pro.
TSIA
Only a couple of articles were released by the TSIA last week:
Revenue-Driving Practices of Customer Success Teams provides insights from TSIA’s 2024 Justifying the Value of Customer Success Survey (Registration required).
Elements of Value in Technology Service Offers is a free but abridged version of the full report that examines how specific elements of value are being designed into service offers and portfolios. (Registration required).
RSystems
RSystems has appointed Srikara Rao as Chief Technology Officer. Srikara will leverage his extensive expertise to advance R Systems’ strategic vision and further strengthen our cloud and cybersecurity portfolio.
Srikara was previously Senior Vice President and Practice Head for Cloud, Infrastructure and Cyber Security Services at Xoriant. He has also held leadership positions at Capgemini, Infosys Technologies, HTC, Microland and ABB.
Planful
Planful published a blog explaining how the finance team at UK-based Collingwood Lighting has leveraged Planful to bring its rapid international expansion under financial control. The blog identifies five key areas in which Planful is helping the organisation.
- Consolidating Financial Data Across International Boundaries
- Streamlining Acquisition Processes
- Scaling Financial Operations for Growth
- Improving Financial Reporting and Decision-Making
- Future-Proofing Processes for Continued Success
Jon Blythe, CFO of Collingwood Lighting, concluded, “My team loves Planful. They’ve been energized by the change. Spreadsheets drained their energy, but now, with Planful, they can focus on asking ‘What’s next?’ It’s been a massive change in our thought process, and it’s really pleasing to see.”
Panasonic Connect
Panasonic Connect has announced the TOUGHBOOK G2mk3. It believes it is the first tablet with an AI-enabled Intel processor and offers market-leading customisation and modularity.
The first rugged tablet using Windows 11 Pro to offer AI edge processing capabilities, the new 10.1-inch TOUGHBOOK G2mk3 utilises the Intel Core Ultra 5 processor 135U (with Intel vPro Technology).
Dirk Weigelt, Senior Product Manager, Panasonic Connect TOUGHBOOK, said, “Hyper-mobile workers using rugged tablets are often working in challenging, high-pressure environments. They therefore require a versatile, ergonomic, and easy-to-operate device that can simultaneously run mission-critical, data-heavy applications. As Panasonic’s most powerful rugged mobile tablet, the AI-enabled TOUGHBOOK G2mk3 is a game-changer, unlocking new possibilities within rugged mobility.”
Newgen Software
Newgen Software announced the continuation of its strategic partnership with Fadata, a trusted core insurance solution provider. The collaboration sees collaboration integrating Newgen’s Omnidocs, a comprehensive enterprise content management (ECM) platform, with Fadata’s INSIS, a cloud-based insurance process management system covering all lines of business.
Rajvinder Singh Kohli, Senior Vice President at Newgen, added, “This collaboration is a game-changer for the insurance industry. With Newgen’s Enterprise Content Management and Document generation capabilities seamlessly embedded into the INSIS platform, insurers can now manage their content-heavy processes and generate customer communication with unprecedented efficiency by simplifying complex processes and improving access to vital information; we are enabling clients to focus on what truly matters—delivering exceptional service to their customers.”
iplicit
iplicit has published a blog revealing that Beaulieu Enterprises Ltd, the organisation behind the National Motor Museum, has selected the iplicit accounting software system to replace its legacy solution.
Dean Daniels, Financial Director at Beaulieu Enterprises, said, “iplicit’s intuitive interface and comprehensive reporting tools will significantly streamline our financial processes, allowing us to generate accurate reports with greater efficiency.
“The flexibility and scalability of iplicit accounting software will be instrumental in supporting Beaulieu’s growth, providing us with the detailed insights and control needed to make informed financial decisions.”
Infosys
Infosys announced its strategic collaboration with Sally Beauty Holdings, Inc (SBH), an American international specialty beauty retailer and distributor of professional beauty supplies. Infosys will help SBH standardize and simplify its IT systems and services by implementing AI-driven hyper-automation. The transformation will enable SBH to activate enhanced IT services with 24/7 predictive and proactive monitoring.
Scott Lindblom, CIO of Sally Beauty, said, “We are excited to be collaborating with Infosys as we take SBH into the future by modernizing our IT service delivery and meeting the goals set by our “Fuel for Growth” initiative. Embracing AI-amplified IT is a significant step forward for us in enabling us to, in turn, deliver exceptional experiences for our customers.”
Infosys announced a strategic collaboration with Polestar (Nasdaq: PSNY), the Swedish electric performance car brand. Infosys will establish a global technology hub for Polestar at its development centre in Bengaluru, India.
This hub aims to deliver electric vehicle (EV) software development and validation across many domains including infotainment, Advanced Driver Assistance Systems (ADAS), telematics, Electrical / Electronics (SW&EE) engineering, user experience (UX), and cloud-powered digital services. Infosys will also leverage in-tech, its latest acquisition in the R&D space, to complement the engagement.
Infor
With Infor hosting its Velocity Summit this week in Las Vegas at the Fontainebleau, October 1st to 2nd, it published several articles to whet the appetite of customers.
It announced revealed how Arjo is strengthening its partnership with Infor. The global leader in medical devices and solutions will consolidate its systems on the multi-tenant Infor solution.
It revealed that Sealord Group Ltd is replacing multiple outdated legacy systems with Infor’s customized, industry-specific, cloud-based ERP system. The New Zealand-based company replaced Microsoft Dynamics NAS with an Infor Cloud-based ERP solution.
Infor published a short video and article about how Endries has saved over 9000 hours through automation and AI from Infor has enabled the organisation to scale the supply chain solutions provider.
In a short video, President & CTO Soma Somasundaram, Infor, gave a sneak preview of the October product launch this week. He revealed, “The most exciting thing in this release is Process Mining. What this capability will allow you to do is to look at how your processes are actually running and bring more efficiencies, bring it closer to standard and get more automation, more optimisation, more insights for your users to make better decisions.”
Enterprise Times will cover this announcement shortly, having spoken to Somasundaram last week.
Deltek
ECU Communications is leveraging Deltek GovWin IQ to expand into new markets and create sourcing partnerships. For the last twenty years, the firm has worked with government agencies like the U.S. Department of State, the Department of Commerce and the Department of Homeland Security, both as a subcontractor and as a prime.
They put their success down to identifying opportunities well in advance of any bid. Dave Hendrix, Director of Business Development for ECU Communications, said, “We spend time looking at what’s coming out on a daily basis and submitting requests for information for opportunities that are ‘in the street’ today. But the most potential for us to get a win is identifying opportunities that are six to 18 months out.
“We use GovWin to identify, not only opportunities, but also the contract vehicles that are used within that agency, who’s winning, and who’s won the task orders within those agencies in the past, to really get an idea of where the money is flowing.”
Certinia
Certinia has announced that it has initiated a global initiative called International Services Week in partnership with Certinia, Avalara, Diabsolut, RSM, Slalom, and OpMentors. It aims to celebrate the essential role of services and technology organizations in today’s global economy.
The new, independently-organized annual event will see a range of events, both physical and virtual. It will be officially launched at TSIA World Envision, with cocktails at our themed welcome and networking reception on Monday, October 21, at booth 301 on the expo floor.
BICS
BICS announced a partnership with Cellusys, a leading roaming signalling solutions provider, to strengthen its international roaming services. The collaboration will support value-added roaming services, including Steering of Roaming, Welcome SMS, and Roaming Call Correction.
Denis Souillart, Head of Mobility and Capacity Solutions at BICS commented, “As one of the biggest players in the international roaming space, it’s important for BICS to continue investing in services that are critical to operators and support innovations such as 5G, VoLTE and IoT.
“With Cellusys, we share a customer-centric approach, and this partnership will deliver additional value for customers looking to improve their end-user experience.”
Agiloft
With Dreamforce over, Agiloft has published an interesting article that highlights why Salesforce contract management is not as robust as a dedicated solution as Agiloft. It highlights five ways Sales Cloud users will benefit from an integrated CLM solution:
- Pre-approved templates to cut down on manual contract work:
- Quick answers with a centralized command center
- A centralized communication hub to keep things moving
- Integrated system intelligence for smarter business strategy
- Automated notifications for expedited supplier onboarding
