Smart lockers have emerged as a frontier of innovation that can revolutionise IT Service Management (ITSM). ‘Dumb’ lockers were initially designed for secure storage. Today smart lockers have transformed into complex systems integrating industry-leading ITSM technology with everyday usability.
Consider the workplaces or workspaces of the future. It’s evident that smart lockers have the potential to transform the way IT support services are delivered in more ways than one.
Anthony Lamoureux, CEO of Velocity Smart Technology, discusses the transformative impact of smart lockers on businesses. He also explains how these innovative systems are paving the way for the future of work.
Changes to the Hybrid Working Model
The smart locker market has seen an increase in demand for solutions that cater to the evolving needs of hybrid workplaces. This shift comes as statistics reveal a growing trend of companies urging employees to return to the workplace, emphasising the advantages of in-person collaboration. Many companies recognise the value of smart lockers in facilitating a smooth transition back to the office and supporting hybrid working models.
As companies restructure flexible work arrangements, smart lockers play a crucial role in providing employees with secure and convenient access to essential items, regardless of their location. As a result, smart locker providers are being asked to innovate and tailor their offerings to meet the unique requirements of hybrid workplaces, further driving the evolution of the market.
End-to-end Smart Locker solutions that meet customer demands
The surge in demand for end-to-end solutions represents a pivotal shift in customer expectations. Markets and Markets estimated that the global Smart Locker Market size would grow to USD $ 3.6 billion by 2028 at a CAGR of 11.6% from 2023. Beyond the allure of cutting-edge technological capabilities, businesses now prioritise seamless experiences from start to finish. Customers are looking for suppliers who can manage everything from delivering and installing smart lockers to providing ongoing on-site support and designing user-friendly applications.
This approach not only simplifies implementation but also guarantees that customers get full support at every step, enabling them to make the most of smart locker solutions. Consequently, suppliers skilled in providing end-to-end solutions are well-positioned to succeed in a market fuelled by customer-focused innovation and smooth integration.
Custom application design and development
With the growing integration of smart lockers into business operations, there’s a rising demand for custom applications tailored to specific needs and workflows. Customers are searching for suppliers skilled in application design and development to craft intuitive, user-friendly interfaces that elevate the overall end-user experience.
Suppliers offering comprehensive application design services are perfectly positioned to provide customers with much-needed expertise to fully leverage their smart locker investment.
The future impact on society and the environment
The transformative potential of smart lockers extends beyond the office and into the realm of environmental sustainability. By optimising last-mile delivery and reducing reliance on traditional transportation methods, smart lockers have the potential to significantly reduce carbon emissions and alleviate traffic congestion in urban areas.
With features such as digital key access and automated notifications, smart lockers eliminate the need for traditional locker keys or access codes, reducing paper waste and promoting a paperless workplace.
By leveraging technology to reduce resource consumption and promote eco-friendly practices, smart lockers support corporate sustainability initiatives and contribute to a greener workplace.
What we will see in the offices of the future
Suppliers have an opportunity to prioritise environmentally friendly materials, including recycled metals, sustainable wood, or bio-based plastics, which have lower carbon footprints. By adopting efficient manufacturing processes and minimising material waste, companies can ensure that their smart lockers are not only functional and durable but also environmentally responsible throughout their lifecycle.
The trajectory of smart lockers in modern business operations is undeniably transformative. From their evolution into sophisticated systems integrating advanced ITSM technology with practical usability to their pivotal role in hybrid workplace transitions – smart lockers are reshaping how companies operate and employees engage with their work environments.
As suppliers prioritise environmentally friendly materials and efficient manufacturing processes, the promise of smart lockers lies in their functional utility and in their contribution to a greener, more sustainable future.
Velocity Smart Technology is designed from the ground up to deliver the most effective Smart Lockers and Smart Vending solution for Enterprise IT that integrates seamlessly to existing services, which is why the technology has been built on the ServiceNow platform.
Velocity Smart Technology is the world’s first ServiceNow fully integrated Smart Locker and Smart Vending solution that finally delivers on the promise to save business time, save businesses money and improve the IT support service.
Smart Collect™, Velocity Smart Locker™, Velocity Smart Vending™, are registered trademarks of Velocity Smart Technology Ltd. in the United Kingdom and/or other countries.
