There were two big deals in ERP last week. Epicor has announced that CVC has acquired a “significant ownership position” in Epicor from Clayton, Dubilier & Rice (“CD&R”). SYSPRO announced that Advent has acquired a majority stake in the global ERP firm. With Phil Duff, Co-Founder and Chairman stepping down.
Certinia has announced its Summer 2024 release, the first release under the guidance of Raju Malhotra, Chief Product & Technology Officer. Cint, the digital insights pioneer, has launched Study Creator.
Newgen Software has announced a new partnership with BeSmartee, combining Newgen’s Commercial Loan Origination Solution with Flashspread for the banking industry. LiveFlow, the intelligent finance and accounting solution, has announced a new integration with Xero.
Remofirst, the global employer of record solution vendor, has appointed Masha Sutherlin as its new Director of Business Operations. Rootstock announced the appointment of Andy Brabender as Chief Revenue Officer. OpsMill has announced that Justin Biegel has joined the company’s Board of Directors as a Board Advisor.
Slimstock has revealed the benefits that Sally Europe has gained from using its Sales & Operations Execution solution for the last few years. Azul has revealed that Newcastle City Council has deployed the Azul Platform Core to support its Java ecosystem.
Deltek published a whitepaper that will help professional services organisations better understand how innovative technology will apply to their businesses. ServiceNow identified that 75% of UK consumers press no buttons during automated chatbot-enabled telephone calls to be redirected to a human as quickly as possible. It published some details from its Customer Voice Report.
Eric Laughlin, CEO of Agiloft, shared some tips about Employee ownership schemes.
Deltek
Deltek announced that it has appointed Marc Monday as Vice President of Global Partners & Alliances on X. Monday joins from Sage, where he was Vice President of Partner Sales & Marketing.
FourKites
FourKites announced a strategic partnership that brings AI-platform provider EAIGLE’s advanced Artificial Intelligence (AI) and computer vision platform to FourKites’ groundbreaking Dynamic Yard and Appointment Manager solutions.
The integration will enable full automation in gate and yard operations. It gives facilities managers powerful new capabilities to streamline operations, optimize labour, and reduce lost loads. Through continuous yard monitoring and data collection.
Mathew Elenjickal, FourKites Founder and CEO, commented, “Facilities management is incredibly difficult. Missed appointments, dock scheduling mix-ups, crowded yards with insufficient parking, and dropped trailers — they all have cascading effects up and down the supply chain. Our new YardWorks strategy and the integration of EAIGLE into our facilities solutions take direct aim at solving complex supply chain challenges that extend beyond the facility. We can solve these issues if we act together to spur greater innovation and automation.”
Infor
Röhlig Logistics selects Infor
Infor announced that Röhlig Logistics, a global leader in logistics services, has chosen Infor as their WMS provider for their contract logistics division. Niels Rudolph, Director of Global Contract Logistics at Röhlig Logistics, commented, “The move to Infor WMS will support the rapid expansion and consolidation of our dynamic contract logistics business, enabling us to remain competitive and provide the best experience for our customers.”
West Basin Water District in Carson goes live on Infor
Origin Utility (Origin), a leading provider of innovative public sector technology solutions, recently announced the successful go-live of West Basin Water District in Carson, CA on Infor Public Sector (IPS) Utility Billing (UB) Solution.
Isiah Suarez, West Basin Water District Information Technology Manager, commented, “We are grateful for the partnership with Origin. They acted as our trusted advisor to strategically deploy a modern meter-to-cash technology foundation for the Water District. Origin delivered their commitments on time and within budget.”
Justin Saye, CEO of Origin, commented, “By leveraging a range of advanced capabilities, IPS has transformed the District’s utility management processes and is driving enhanced efficiency, accuracy and customer satisfaction. We’re excited to partner with the Water District on this project.”
NetSuite
NetSuite revealed how Boll & Branch, a luxury bedding and home décor brand, is using its ERP. It has increase efficiency, expand business visibility, and drive sustainable growth.
David Reid, CFO of Boll & Branch, commented, “As our company grew, we knew we needed more automation when it came to our data and finances. With NetSuite, we have been able to improve productivity and create a real-time view of performance across the business. In addition, better access to insights has helped us identify new revenue opportunities and drive more profitable growth.”
Boll& Branch has saved time, improved reporting accuracy, and gained insights to inform its growth strategies. This was done by integrating and automating finance and inventory workflows. It has also taken advantage of NetSuite Advanced Inventory to optimise fulfilment.
Sam Levy, Senior Vice President of growth and operations at Oracle NetSuite, noted, “As a retailer committed to quality and sustainability, managing margins is central to Boll & Branch’s success. With NetSuite, Boll & Branch has a unified view of its business and can easily access the insights it needs to improve productivity, manage costs, and optimize profit margins. As Boll & Branch expands its operations, NetSuite has the scalability to grow with its business and act as a force multiplier for efficiency.”
Panasonic
Twelve Ambulance trusts under the Ambulance Radio Programme (ARP) have selected Panasonic Toughbooks as part of a major technology refresh.
Stuart Murphy, Senior Programme Manager, Ambulance Radio Programme, commented, “We’re seeing next-to-no failure in those Trusts that have completed installations. With fantastic reliability, usability, crystal-clear display, first-class connectivity and mapping capability, the new solutions have received great feedback from our frontline crew. Enabling them to pinpoint incident location with far greater accuracy. Ultimately, the roll-out will lead to fewer vehicles off the road due to hardware failures, with reduced downtime and better patient safety.”
Will Holmes, Business Manager, Public Sector (Fire, Ambulance & Central Government) at Panasonic Mobile Solutions, commented, “This technology refresh is a game-changer for the NHS Ambulance Service Trusts across England and Wales. By integrating rugged, reliable, and highly functional TOUGHBOOK tablets into their vehicles, they are setting new standards for efficiency and patient safety. This upgrade ensures that our ambulance services remain at the forefront of emergency response. Ready to save lives with the best technology available.”
Pipefy
Pipefy announced three new generative AI features: AI Automation, AI Agents and AI Copilot. AI Automation eliminates manual and repetitive tasks with users able to use natural language and trigger-based prompts.
AI Agents streamline service delivery through the ability for users to submit and track their requests. They can also locate and access documents and policies. They can ask the AI questions, getting answers to common questions in a conversational interface. The AI Copilot builds new workflows and provides the data analysis and insights teams need to optimize them.
Alessio Alionço, CEO and Founder of Pipefy commented, “With Pipefy AI, the potential for improving operational efficiency and productivity, as well as enabling more data-driven decision making, is astounding. Every business has to deal with limited IT resources; Pipefy AI enables organizations to tap into knowledge workers and citizen developers to automate and develop workflows while ensuring IT maintains governance and control over processes.”
The new features are available now.
Planful
Planful published a business update for the first six months of the year, announcing record bookings for the firm. Enterprise booking rose 136% with both net new and upsells. Internationally, Planful saw 43% growth in net new customers.
Grant Halloran, Planful Chief Executive Officer, said, “We’ve had a strong first half of the year at Planful. Our global growth was driven by high customer satisfaction, which was evident as customers of all sizes, and notably, large enterprises, expanded their use of our platform and adopted more of our solutions. With continued investments in Planful AI and an expanding team in Europe, we are poised to build on this growth and continue our momentum in the second half of the year. I am very proud of our team’s hard work and dedication, which has been instrumental in all that we’ve achieved thus far.”
The firm also held a successful conference, Perform24, where it announced new and upcoming features for the Planful platform. These included a new marketplace, the solution hub, an extended vision of Planful AI, and a new Planful for workforce capabilities. The firm also celebrated awards from various analyst firms, including Constellation, G2, and others.
R Systems
R Systems launched OptimaAI Suite. OptimaAI Suite is a Generative AI suite of services, tools, industry-specific models, and frameworks. Purpose-built to enhance enterprise adoption of AI for software development and digital transformation.
The suite includes:
- SDLC & Developer Tooling: AI-enhanced tools that streamline software development, automate coding tasks, and improve code quality.
- Digital Assistants & Agent-based Automation: Solutions include chatbots, voice bots, and enterprise copilots for enhancing customer interactions, streamlining operations, and enabling back-office automation.
- Industry-specific AI Solutions: Industry-specific LLMs trained on proprietary data for verticals like ISVs, marketing, media, healthcare, hi-tech, telecom, finance, and manufacturing.
- Legacy Modernization: AI-powered transformation of legacy systems into modern platforms and applications.
Nitesh Bansal, CEO and Managing Director of R Systems, commented, “As the initial hype around generative AI settles, we are seeing clear use cases with measurable business impact emerge for businesses. Forward-thinking leaders are now capturing value by implementing GenAI across their value chains to improve key performance indicators. R Systems OptimaAI Suite enables businesses to adopt AI to reap tangible business value.”
TSIA
TSIA initiated three surveys this week:
- A TSIA Quick Poll: Education Services Driving Content Consumption runs from August 12th to September 7th, 2024 (registration required). It examines how education organizations promote and measure the consumption of training content.
- The Offering Management: People and Process Survey will examine the core practices and metrics for Offering Management. The survey runs from August 14th September 30th, 2024 (registration required).
- The 2024 Knowledge Management Maturity Model Survey runs from August 19th to September 14th (registration required). It aims to identify the importance of knowledge management and how to adjust processes to take full advantage of new AI/ML technologies.
TSI also published four short articles (Registration required) based on research findings and also a piece of research (Subscription required):
- An Overview of the Services Monetization Power Rating Framework is survey insight into the 2024 Elements of Offer Value Survey.
- A Review of Current Pricing Practices in Education Services identifies the key Insights from TSIA’s 2024 Education Services Pricing Practices Quick Poll.
- TSIA published an abridged report, the Seven Critical Roles for Partners in XaaS, which reveals how vendors leverage partners for recurring revenue.
- Another abridged report, The Customer Success Alliance with Sales, looks at how to drive greater top-line revenue while delivering a great customer experience.
- There is also a full report, Professional Service Pricing Practices. Which offers clarity on common and best practices in professional services pricing.
UNRVLD
UNRVLD has revealed how PSTB has used its services to help the iconic Irish bank undertake the largest corporate rebrand in Ireland in 2023.
PTSB, one of Ireland’s most iconic banking brands, has partnered with UNRVLD to execute its ongoing programme of modernisation and digital transformation. This is just the latest project in a partnership that has spanned a decade. The project saw the bank adopt the digital experience and content management platform Optimizely to power its website.
Thomas O’Brien, PTSB’s Digital Manager, said, “We are trying to put the human back in the banking relations. This the right time to update and modernise our image and what we mean to our customers.”
Steven Cassin, UNRVLD’s Chief Strategy Officer, noted, “In the past 10 years we have taken PTSB on a digital maturity journey that we are very proud of. UNRVLD’s objective is to help great organisations achieve outstanding digital outcomes. We like to bring together experience, technology and digital operations to focus on those outcomes. That’s what has worked so well with PTSB.”
