Last week Litera acquired FileTrail, FileTrail allows Litera to expand its GRC offerings to clients. Shift4 a provider of integrated payments and commerce technology and Fabrick, have formed a strategic partnership. Serviceaide, a provider of modern IT and business service management solutions, has launched its AI-based ChangeGear Digital Service Management Platform.
Infosys, in collaboration with MIT Technology Review Insights, released a new report: Reimagining Cloud Strategy for AI-first Enterprises. New data from Visualsoft shows how big the influence of Euro 2024 and football fever has been on UK spending. Pattern, a provider of eCommerce acceleration solutions, has published its first Ecommerce Strategy Snapshot.
Scott Sellers, President, CEO and Co-Founder of Azul, offers four tips for any enterprises looking to adopt OpenJDK.
Deltek
Deltek announced two appointments. It has promoted Margo Martin to Senior Vice President and Chief Customer Officer. It also appointed Becca Harness as Vice President and Chief Information Security Officer (CISO), leading the Global Information Security team.
Martin has served Deltek for 25 years, joining as a senior support analyst and was previously Deltek’s Group Vice President of Customer Success. She commented, “I’m so proud to continue doing the work that I love at Deltek: working with our customers to ensure that they’re able to take full advantage of all the great capabilities within our products and solutions. I’m as committed as ever to customer success and thrilled to continue working with them in my role as Chief Customer Officer.”
Harness joins from Quickbase where she was Vice President and CISO. Harness commented, “I’m very excited to be joining Deltek and the incredibly talented Global Information Security team. I’m looking forward to working with the team to continue prioritizing customer success and security across all of Deltek’s solutions.”
Infor
Infor announced that Riverina Water, a leading water utility company based in Australia, has seen the benefits of adopting Infor CloudSuite for Water. Emily Tonacia, Director of Corporate Services Riverina Water, commented, “Given the proven efficiencies gained over the past 12 months since the customer and Billing module was turned on, we are excited to realize the full benefits of the purpose-built Infor CloudSuite for Water Solution.”
Infor also published a case study of how Toowoomba Regional Council transformed its debtor management with Infor Pathway UX and improved its cashflow.
Infosys
TDC Net
Infosys announced a collaboration with TDC Net, a Danish digital infrastructure and connectivity provider. Infosys will help them transform from a traditional infrastructure company to a leading customer-centric technology company. The collaboration aims to modernize TDC Net’s IT infrastructure, improve its customer experience, and help it optimize IT and operational service costs.
Campbell Fraser, CTIO, TDC Net, said, “At TDC Net, we are committed to delivering exceptional value to our customers through a transformation in our IT landscape. Our collaboration with Infosys will enable us to leverage industry-standard processes and platform to create better customer experiences.
“Infosys’ deep expertise in the telecommunications domain, coupled with their proven capabilities in driving end-to-end transformations, gives us confidence in achieving our goals. This collaboration represents a significant milestone in our journey towards becoming a fully digital and customer-centric technology company.”
ServiceNow
Infosys also announced an expanded strategic collaboration with ServiceNow to provide end-to-end managed services, leveraging AI capabilities of the Now Platform and the Infosys Enterprise Service Management Café (ESM Café) for enterprise business transformation.
Infosys will aim to accelerate the ServiceNow implementation for enterprises such as First Abu Dhabi Bank (FAB) by almost 30 to 40%, allowing faster time-to-value – also delivering a comprehensive suite of services and solutions.
These include licenses, services, and implementation of the Infosys ESM Café, an AI-powered plug-and-play solution, part of Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey. The Infosys ESM Café offers more than 70 applications covering various modules and ServiceNow capabilities, including AI and sustainable digital solutions.
Cathy Mauzaize, President, Europe, Middle East and Africa, ServiceNow, said, “We are delighted to see Infosys leveraging our AI platform for business transformation of globally reputed financial institutions like FAB. This collaboration showcases the power of our platform to revolutionize service delivery and improve operational efficiency. This is another milestone in our successful collaboration with Infosys as they continue to drive refined digital transformation and deliver exceptional value to their clients through our platform.”
Makip
Makip announced that the fashion online shopping site “Coca Official Online Store,” operated by Adapt Retailing Co., Ltd, has implemented the Unisize engine.
Panasonic
TOUGHBOOK secure service
Panasonic launched its TOUGHBOOK Secure range of bespoke services, enhancing computing capabilities for defence customers. The end-to-end offering helps to protect assets and data throughout the device fleet’s lifecycle. It includes mission-specific device configurations, secure deployments, specialized support for deployed assets, and tailored maintenance plans.
Charlotte Langridge, Business Manager (Public Sector), Panasonic TOUGHBOOK, said, “For defence organizations, ensuring that mission-critical data can be safely shared and accessed is critically important, irrespective of location or environment. TOUGHBOOK Secure provides a one-stop-shop for international defence partners to optimize military operations with Panasonic’s specialist mobile devices and end-to-end support before, during, and after deployments.”
Panasonic splits off Projector Business
Panasonic Connect Co., Ltd. today announced that it has reached an agreement on a strategic capital partnership with ORIX Corporation in regard to the company’s projector business and related operations. The two companies plan to establish a new company to operate the business, aiming for continued growth. This decision was made today at the board of directors meeting of Panasonic Holdings Corporation concerning the following details.
ORIX will hold 80% of the shares, and Panasonic Connect will hold 20%. The new company will use the Panasonic brand for the time being.
Surrey’s Lowland Rescue team
Panasonic has donated TOUGHBOOK 33 2-in-1 detachable rugged tablets to Surrey Search & Rescue (Surrey SAR). The devices will help increase increasing connectivity and operational efficiency for the voluntary specialist search team, when responding to incidents of missing people, water and flood rescue.
Charlotte Langridge, Business Manager (Public Sector), Panasonic TOUGHBOOK, said, “The work of Surrey Search and Rescue is truly humbling; we’re extremely proud to play a small role in helping its team of volunteers ensure that any missing or vulnerable individuals are found quickly. This donation of these refurbished TOUGHBOOK 33 devices extends the practical life of the products whilst keeping Surrey SAR at the forefront of the digitization of modern-day search and rescue.”
Pipefy
Pipefy has announced the appointment of Rafael Weigand, VP of Customer Success & Expansion. Weigand joins from a ten-year stint at Neoway, a Brazil based B2B SaaS company where he was recently Chief Revenue Officer.
Alessio Alionco, Founder and CEO of Pipefy, commented, “Rafael has a strong track record of building successful customer success teams and programs, and we are thrilled to have him join Pipefy. We are delivering the best workflow automation solution on the market that can be implemented three times faster than the competition, and Rafael’s leadership will help make our offering and customer experience even better.”
TSIA
TSIA has launched several surveys which are still open:
- The KPIs and Best Practices for Measuring Managed Services Survey runs until August 30th and aims to identify which leading-edge performance metrics managed services organizations are tracking how organizations are performing on those metrics. (Registration Required)
- The 2024 Professional Services Pricing Study runs until September 13th. It will collect detailed professional services hourly rate benchmarks as well as policies and practices information related to pricing management and best practices. (Registration Required)
- The Partner Enablement for XaaS Growth Quick Poll aims to understand the current state of partner enablement for XaaS (Anything-as-a-Service) growth. (Registration Required)
- The Justifying the Value of Customer Success Survey will identify and evaluate the various ways customer success teams demonstrate and justify their value within technology organizations. (Registration Required)
TSIA also published insights from the Aiming for Alignment within Customer Success quick poll. (Registration Required). The article confirms that organizational alignment remains an ongoing struggle for many CS organizations. According to the CEOs responding, 14.3% believe that the goals and KPIS of customer success are not fully aligned with the company objectives.
TSIA also published the Charter of Adoption Framework (Subscription required). This framework explores the critical role of an adoption charter, highlighting its benefits for both customers and businesses.
Workday
Workday announced that HiredScore AI for Recruiting and HiredScore AI for Talent Mobility are now available through Workday. The company also introduced new AI capabilities in Workday Job Architecture. These significant AI enhancements will help organizations achieve measurable outcomes in productivity, operational efficiency, and organizational agility.
Recruiting, hiring, and retaining workers today can be complex and time-consuming for organizations and job seekers. At the same time, finding the right talent with the skills needed to fulfil certain job requirements is critical to the success of an organization.
Aashna Kircher, Group General Manager for the office of the CHRO, Workday, commented, “Inefficient processes can delay hiring and put undue burden on recruiters and managers and can result in both internal and external candidates being overlooked. Workday is delivering AI to rapidly transform how organizations manage talent – to help them find the right person for the right job at the right time.”
Zoho
In a blog, Anirudh Kidambi of Zoho revealed how it embedded Zia, its AI assistant, into Zoho Projects. The Zia Bots will enable users to conduct several tasks using its conversational interface, including:
- Create projects, tasks, or issues
- View and update task or issue details
- Close tasks or issues and schedule events
- Change the task priority, update the task status, start and stop task timers, and manage timesheets
It will also help through Zia Search, which enables users to locate information faster, no matter how complex the query is. Zia Translate offers the ability to translate text into or from over 70 languages, removing barriers in international projects.
Zoho Projects also includes a generative AI component powered by ChatGPT, enabling users to carry out tasks faster, including:
- Generate Fresh Content: Create project descriptions, summaries, and more with ease
- Paraphrase Text: Rephrase selected or entire texts to improve clarity or adjust tone
- Find Perfect Words: Generate synonyms, antonyms, and one-word substitutes
- Modify Tone and Length: Adjust the tone and length of your text to suit specific needs
