Cherry Blossom April, Image by Mabel Amber, who will one day from PixabayRedington announced a new partnership with Zoho in India to distribute some of its applications. Clari announced a new strategic alliance with Deloitte Digital. Sirocco Group, a CRM and CPQ Consulting services organisation, has extended and expanded its partnership with Tacton, the CPQ SaaS firm for manufacturers.

SIOS Technology has joined the Nutanix Elevate Partner Program. It has been awarded the “Nutanix Ready Validated” designation for SIOS LifeKeeper and DataKeeper. Epicor announced a significant milestone for any SaaS firm by passing $1 billion in ARR revenue. nShift is partnering with Loqate, a GBG solution, the leader in global address verification.

Factorial is the Spanish-based all-in-one business and HR management software for small and medium businesses. It raised $80 million in a go-to-market investment from General Catalyst. FloQast has raised $100 million in a funding round led by ICONIQ Growth.

Infor unveiled its first major release of 2024. It included updates to its industry-first ERP suites with generative AI and new RPA capabilities. Software AG launched the ARIS AI Companion to enable employees to analyse processes and identify inefficiencies in their organisation. Conduktor has launched Conduktor 2.0, the next version of its developer solution

NTT Corporation revealed the latest update to tsuzumi, a proprietary lightweight LLM. tsuzumi, is now capable of understanding visual elements within documents such as graphs, charts and layouts. CAST AI has announced the launch of AI Optimizer at Google Cloud Next ’24. Wasabi has launched Wasabi AiR, a new intelligent storage platform for the sports media and entertainment industries.

Randstad will deploy both Workday Financial Management and Workday Human Capital Management (HCM) across the 39 markets it operates within. It will offer joint services with Workday. Makip has signed up its first UK customer, an independent fashion brand, Batch LDN, for Unisize. The Other House has extended its Sage Intacct platform, adding Sage Intacct Planning with the help of Percipient.

Dolfi 1920 is to transform its operational processes with Rootstock ERP. Rimini Street has appointed Martyn Hoogakker as GVP & General Manager for the EMEA Region.

Research from Twilio has found businesses are making good progress in implementing artificial intelligence (AI) to help power customer interactions. Research by Apadmi suggests that almost half of UK consumers use retail apps as the primary way to shop.

Enterprise Times published an interview with Andy Byrne, CEO and Co-Founder of Clari, the RevOps vendor.


ASUS announced the Create with the Best PC hardware giveaway contest, which runs from April 9 to May 21, 2024. Eligible participants can enter for a chance to win an Intel Core i9-14900K processor and high-performance ProArt components. Including Intel 700 series motherboards, NVIDIA GeForce RTX 40 series graphics cards, monitors, AIO coolers and chassis.

ASUS IoT announced the PE8000G at Embedded World 2024. This is a powerful edge AI computer that supports multiple GPU cards for high performance — and is expertly engineered to handle rugged conditions with resistance to extreme temperatures, vibration and variable voltage.


BICS has launched a “Roaming SMS Translator”. It will allow international travellers to use 2G and 3G to send and receive international messages when their provider only supports 4G or 5G. It will mean that mobile phone users can send and receive messages from the older protocols to their phones no matter the destination.


Burendo has been awarded ISO 14001 for its environmental management system. It continues its mission to go beyond certification. Burendo also announced three initiatives it is undertaking:

  • It actively analyses processes to reduce unnecessary waste, including replacing single-use plastic with biodegradable or reusable alternatives.
  • Burendo works with partners who share its commitment to environmental responsibility, minimising its environmental footprint throughout the supply chain.
  • Burendo is increasing investment in certified Carbon Offsetting programs, aligned with company expansion and operational needs.

Gary Green, Founder & Director, said, “Earning ISO 14001 certification feels like planting a seed. It’s a commitment to watch it grow into a system that nourishes a healthy environment. This isn’t just about following guidelines; it’s about cultivating a culture of environmental sustainability within Burendo. We’re excited to see this create real change and make a positive impact.”


Clari announced that for the first time, over $4 trillion in revenue is flowing through the Clair Revenue Platform. It has become the first revenue platform to achieve this milestone.


Inforlogic revealed that Norbev, a leading drinks manufacturer in Northern Ireland, has selected Infor CloudSuite Industrial. The multi-tenant AWS hosted cloudbased ERP solution will replace Sage 1000, With the aim of delivering digital transformation at the company.

Thomas Wilson, Senior Finance Manager, Norbev, commented, “Infor CloudSuite Industrial’s intelligent reporting and analytics converge with dedicated manufacturing functionality to provide capabilities which will help us to capitalise on opportunities in a more agile way. But crucially, and the criteria from which we felt Infor scored way beyond its competitors, was its data lake and API-led composable architecture, which will allow us to innovate, embrace powerful BI and AI capabilities, and scale to support our digital transformation journey into the future.”


Infosys and Intel announced an expansion to their strategic collaboration to assist global enterprises in accelerating their AI journeys. Infor Topaz will adopt Intel-based solutions. Including Intel Xeon processors, Intel Gaudi accelerators, Intel Core Ultra Processors, software, and future generation products. These will enable customers to integrate Gen AI into their businesses and adhere to the emerging guardrails of AI.

Balakrishna D.R. (Bali), Executive Vice President, Global Services Head, AI and Industry Verticals, Infosys, said, “Infosys has embraced an AI-first strategy to deliver advanced AI services to clients seeking to unlock significant business value across their operations. The Infosys Topaz offerings and solutions seamlessly complement Intel’s core stack and its ‘AI Everywhere’ strategy. By combining our strengths, we are helping enterprises on their journey to become AI-first and accelerate business value with our industry leading AI solutions.”

The Infosys Foundation has signed a memorandum of understanding with the Criminal Investigation Department (C.I.D) of Karnataka and the Data Security Council of India (DSCI). To renew the collaboration for the Centre for Cyber Crime Investigation Training & Research (CCITR) at C.I.D Headquarters, Bengaluru.

The Infosys Foundation has committed a grant of over INR 33 crore (US$40,000). To strengthen the cybercrime investigation capabilities of the Karnataka police by extending its association with CCITR for four more years.

Sunil Kumar Dhareshwar, Trustee, Infosys Foundation, said, “We are very happy with the work DSCI and CCITR have collaboratively achieved. With the digital landscape evolving every day, this renewed engagement will bring in newer dimensions to Karnataka Police’s cybercrime handling capabilities through innovative solutions. This initiative signals a pivotal step towards safeguarding our digital future.”


Hotel Equities is a leading hotel management firm with a growing portfolio of nearly 300 hotels and resorts throughout the US and Canada. It has selected Oracle NetSuite to support its vision to deliver a comprehensive ERP.

The solution will combine with Oracle Hospitality OPERA Cloud platform and MICROS Simphony Cloud POS to support the growth of the chain.

Eric McCarthy-Zink, CFO, Hotel Equities, commented, “As our portfolio grew so did the complexity of our operations and that was making it more difficult to scale and adapt in an ever-evolving business landscape. NetSuite will help remove this complexity by creating a single source of truth that allows us to improve the accuracy and efficiency of our business processes as we grow.

“The combination of NetSuite’s powerful business software and its industry expertise will position us for continuous innovation and growth and allow us to focus on what truly matters – our guests, associates, and ownership partners.”

Panasonic Connect

AT NAB, Panasonic Connect introduced the new mainframe KAIROS Core 200 AT-KC200L1. And the latest software update (version 1.7), including smart routing functionality. The AT-KC200L1, which supports SDI I/O as standard, and the new smart routing functionality[1], provide improved video quality and productivity when using KAIROS for broadcasting, events, sports and in the corporate and education markets.

It also announced the May 2024 release of exciting enhancements to its AV-HSW10 compact live switcher. Enhancements that improve the efficiency and quality of video production for webinars and other live events. The new AV-HSW10 will combine the stability of Panasonic’s broadcast and professional hardware switchers with the scalability of a software solution. Updates include firmware version 2.00 for streamlined setup. And the free AV-SF10 software control panel for efficient one-person operation and remote operation.


Lionel Fournier provides some detailed insights from the 2024 Predictive and Proactive Support versus Product Features quick poll. Fournier highlights prevalent trends and strategies for reaching and serving customers effectively. Particularly horizontal versus vertical alignment, revealing insights into customization options, organizational structures, and understanding customer processes and outcomes. (registration required)

TSIA published the TSIA Framework: APLAER. A roadmap for companies to leverage data, analytics, and AI to grow revenue faster and more cost-effectively. (Subscription required)

TSIA published a report that provides a high-level summary of the key findings and recommendations coming from our annual Professional Services Market Rate study. (Subscription required).

Another subscription-only research paper, Terms and Termination provides insights into the dynamics associated with the termination terms comparing that of B2C and B2B organisations.

In an article titled, Analytics for Churn and Retention (Subscription required), Jack Johnson, VP of Customer Growth and Renewal Research, highlights the current trends in analytics capabilities, which matter in the pursuit of reduction of churn and improvement of retention rates.


Workday doubled down on its Global Rock Star Campaign as the US Master commenced. With adverts featuring Gwen Stefani, Travis Barker, and Billy Idol it debuted two new adverts aiming to depict the difference between office rock stars using Workday and office wannabes.

Emma Chalwin, Chief Marketing Officer of Workday, commented, “While these rock icons might not consider us to be rock stars in the traditional sense, our customers around the world are the true rock stars of business and we want to celebrate that. We’re bringing that to life in the next wave of this multi-channel campaign with amazing talent, humor, and a bold, new edge aligned with what everyone loves about the Workday brand. We’re excited to show the world how Workday rocks the future of work.”

News from the week beginning 1st April 2023



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