Woods Winter December Image by Free-Photos from PixabayLast week, Icertis contributed to a research study about the state of legal operations conducted by the Blickstein Group. Precisely joined the Powered by Snowflake program.

6sense published a study that looked at various aspects of the B2B buyer experience, in a detailed study. Zellis announced a major update of its HCM platform. Zoho introduced Zoho Payroll into the UAE with support for other regional countries.

MaterialsZone announced that Kafrit Group would leverage its informatics platform. We published an interview with Varun Goswami, Vice President of Product Management at Newgen Software. Finally, the next part of the email merge tip series unveiled how to send from different email addresses.


Accenture has agreed to acquire management consultancy Vocatus. Vocatus uses behavioural economics modelling to develop pricing strategies and sales concepts for business-to-business and business-to-consumer models.

beqom announced it would acquire PayAnalytics, a cutting-edge pay and workplace equity software provider.

Cleo announced it has acquired longtime business partner ECS International (ECS), an integration technology company based in Hoorn, the Netherlands. Terms of the transaction were not disclosed.

Thoma Bravo, a leading software investment firm, will acquire a majority stake in Hypergene from Monterro. Monterro is the leading B2B software investor in the Nordics and the minority shareholders.

Nintex has acquired Skuid, a low-code cloud platform that allows operational leaders to rapidly design and develop business applications for their departments and teams.


BMC announced the appointment of Colin Murphy as Senior Vice Ppresident of customer success and Chief Customer Officer, effective January 1, 2024.

Ciphr has appointed former Advanced executives Julie Lally and Daniel Turnbull to its leadership team to support its strategic growth plans for 2024 and beyond.

Domo announced the appointment of RJ Tracy as Vice President of Partners, Strategic Development and Channel.

iCIMS announced the appointment of Jason Edelboim as Chief Executive Officer. Effective January 2nd 2024. Edelboim will lead the vision and strategic growth plans for iCIMS as it continues to transform talent acquisition.

Jack Altman announced that the next Lattice CEO is Sarah Franklin. She will assume the role on January 2nd 2024, when Altman steps into the role of Executive Chairman.

RingCentral announced that Tarek Robbiati and RingCentral mutually agreed that Robbiati would separate from the company and resign from the Board of Directors, effective December 8, 2023. Vlad Shmunis, RingCentral’s Founder and Executive Chairman of the Board, has returned to his full-time role as Chief Executive Officer. Shmunis will remain Chairman of the Board.

Tricentis announced the appointment of David Kimball as Senior Vice President of Sales for Americas.

Zendesk announced Kelly Grier has joined its Board of Directors.


ADP has launched ADP Retirement Trust Services, LLC (RTS), a trust company that is part of a fully bundled, full-service record keeper, offering trustee plan services to even the smallest of businesses.

Alteryx announced the formation of Alteryx Public Sector. A new entity that will focus on helping US public sector institutions — including federal, state, local, and tribal governments, as well as educational institutions — accelerate their use of analytics to solve a complex set of challenges and objectives across multiple domains.

EY has formed a new strategic collaboration with Appian to further support businesses in digital transformation. This collaboration will enable companies to simplify and modernize their processes using leading technologies like AI, low-code, process automation, and data fabric.

CAE Technology Services is now a Microsoft Adoption and Change Management Specialist. The achievement underscores CAE’s ongoing dedication and investment to become established as a leading exponent in cloud delivery. Deploying expert resources and cutting edge innovation.

Infosys announced the inauguration of a new state-of-the-art development centre (DC) at the Mihan-SEZ in Nagpur, Maharashtra. Spread across 265,000 sq.ft., Infosys has invested over INR 230 crore in the development of this facility. This will provide greater flexibility for employees to work in a hybrid mode. It will also enable re-skilling and up-skilling of local talent.

Introhive Services, Inc. has obtained ISO 27001 certification for its information security management system (ISMS) supporting the operations and personnel supporting the Relationship Data Sciences services.

Ivanti announced it will join forces with Workato, the leading AI-powered Enterprise Automation platform. By integrating their best-in-class technologies, Ivanti Neurons for ITSM and Workato’s Embedded Platform. The two companies will enable Ivanti customers to quickly and easily implement integrations with a wide variety of third-party applications.

Kissflow has partnered with PointStar Malaysia, a leading cloud transformation company in the SouthEast Asia Region. This collaboration further expands Kissflow’s flourishing global partner network.

o9 Solutions announced that it signed AARP’s Employer Pledge recognizing the value of experienced workers and committing to an age-diverse workforce.

OneStream Software and KPMG Spain announced they have entered into a strategic alliance. Through this partnership, clients will benefit from KPMG’s expertise as a provider of business and technology consulting services and the design and implementation of OneStream’s cloud-based CPM software.

Pipedrive has successfully passed its ISO 27001:2013 surveillance audit and completed the 2023 SOC2 audit.

Pluxee announced the composition of its new board. The Executive Chair of the Board will be Didier Michaud-Daniel. The Board will include four representatives of the Bellon family as well as five independent directors.

Striim announced its integration with Microsoft Fabric, a new data analytics platform. Striim will provide its innovative low-latency, open-format data integration and streaming service into Microsoft Fabric. Helping organizations harness data for real-time analytics and AI-driven insights.

Versapay, the leader in Collaborative Accounts Receivable (AR), announced today that Yantra, a management and technology consulting firm and leader in enterprise and financial systems including NetSuite, Salesforce and other Oracle Fusion services, has been named a Versapay Premier Partner.


Accent Group, the leading omnichannel retailer in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand, selected Amperity to be the foundation of its first-party customer data strategy to deliver highly personalised interactions to drive a better customer experience.

Numed Healthcare, a supplier of medical devices that integrate with electronic medical record systems, has transformed its business processes by automating them with Codeless Platforms BPA Platform.

Dunapack Packaging, a specialist producer of high-quality corrugated cardboard packaging using mainly recycled paper, has selected the Creatio CRM platform.

A major Nordic occupational pension insurance company, renowned for its life and pension insurance services to over 40,000 corporate clients and 1.9 million individuals, has entered into a contract with Digital Workforce, a top provider of business process automation services.

Safety software company Edify.ai has chosen Domo’s data experience platform to advance Edify’s mission of helping businesses in high-risk industries such as construction, mining, energy and manufacturing to uncover safety insights in seconds.

Florida Polytechnic University (Florida Poly), a top public STEM institution, has selected Ellucian Banner SaaS, a transformative and proven student information system. This will modernize the student experience and support the institution’s growth. The University of New England (UNE) has selected Ellucian Banner SaaS. A transformative Enterprise Resource Planning (ERP) solution, to modernize its technology operations and elevate the student experience.

Netherlands-based commercial bank NIBC is deploying the Fenergo software-as-a-solution (SaaS) technology to enhance KYC operations.

La-Z-Boy Incorporated a global leader in residential furniture, is leveraging Fivetran. This will break down data silos and accelerate data-driven decision-making across the organization.

Misterfly, the online travel sales site and a key brand under the Digitrips group has undergone a significant customer experience transformation. This is through the adoption of Freshworks’ customer service suite. Freshworks announced that The Giving Movement, one of Dubai’s most prominent sustainable clothing brands, uses Freshdesk and Freshchat to manage and automate its customer support operations. Thirdly, Teijin Aramid, a world leader in high-end fibres (aramids), has been fully managing its IT organisation using Freshservice from Freshworks.

Dun & Bradstreet and IBM announced a strategic collaboration that will bring together Dun & Bradstreet’s Data Cloud and IBM’s watsonx. Together they will help organizations responsibly expand their use of generative AI. Dun & Bradstreet also intends to leverage watsonx for its workflows and solutions, supported by IBM Consulting.

Jotform revealed how the University of Michigan turned to Jotform Enterprise to replace Google Forms. To deliver a powerful data-collection tool that also had advanced features like conditional logic.

Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone. Consolidating its contact centre infrastructure and providing agents with a single source of truth for all customer information.

Japfa, a leading integrated agri-food company in Asia, is harnessing Qlik Sense and Qlik Data Integration. To support its vital mission of delivering safe, nutritious, and traceable protein foods across diverse Asian markets. Including Indonesia, Vietnam, Myanmar, India and Bangladesh.

Salesforce and ADP announced the expansion of their work together to reimagine ADP’s client experience for ADP’s more than 1 million clients. ADP and Salesforce will unite ADP’s data and insights, decades of HCM expertise, and an unmatched approach to service with Salesforce’s Customer 360 platform. This will drive greater collaboration and empower ADP’s service teams with the information they need to provide real-time, quick responses to their clients. For example, service teams will use generative AI to query thousands of ADP FAQs and knowledge articles and produce instant answers to client questions.

Salesloft announced results from Wrike’s implementation of the Salesloft platform in early 2023. To consolidate the company’s revenue tech stack and drive efficiency into its sales process. In nine months, Wrike created $350K in sales tech stack savings through consolidation and achieved nearly 100% submission of sellers’ weekly forecasts.

Financial Reports


Adobe financial results for its fourth quarter and fiscal year 2023 ended Dec. 1, 2023.

  • Q4 revenues were $5.05 billion, up 12% y/y
  • Digital Media segment revenue was $3.72 billion, up 13% y/y
  • Net new Digital Media Annualized Recurring Revenue (“ARR”) was $569 million as it exited the quarter
  • Digital Media ARR of $15.17 billion
  • Creative ARR grew to $12.37 billion
  • Document Cloud ARR grew to $2.81 billion
  • Cash flows from operations were $1.60 billion

For the full year the company attained record revenues of $19.41 billion, up 10% y/y and generated $7.30 billion in operating cash flows during the year.

Shantanu Narayen, Chair and CEO of Adobe, said, “Adobe drove record revenue of $19.41 billion in FY23 and 17% year-over-year EPS growth, with strong momentum across Creative Cloud, Document Cloud and Experience Cloud. Adobe’s strategy, category leadership, ground-breaking innovation, exceptional talent and global customer base position us well for 2024 and beyond.”


Prophix published a business update. It announced an ongoing expansion of its worldwide cloud customer base, as well as new technology and distribution partnerships in support of the Prophix Financial Performance Platform. Recent platform enhancements enable global finance leaders to further eliminate manual processes that inhibit business performance. While accessing, interpreting and reporting critical financial performance data with agility and precision.

Alok Ajmera, Chief Executive Office of Prophix, said, “Entering 2024, finance leaders find themselves at a true inflection point – embrace the possibilities that new, advanced financial performance technology can deliver for their businesses and their employees, or continue to rely on processes that just barely meet the standards of the modern finance department.

“For organizations that are ready to embrace substantive progress within the office of the CFO, Prophix has never been better positioned to fundamentally improve the overall experience for its customers. In the year ahead, Prophix will provide significant updates to our platform and its use cases, and we couldn’t be more excited for what’s ahead.”


TOPdesk has raised an investment of approximately €200 million from investment firm CVC Growth Funds. It marks a pivotal moment in our company’s history. Representing the first instance of external capital infusion for TOPdesk, which had remained under the ownership of its founders.


Accenture and Google Cloud announced a new initiative to help businesses adopt generative AI to improve operations, create new lines of businesses, and build unique customer experiences. Accenture and Google Cloud will create a global, joint generative AI Center of Excellence (CoE). This will provide businesses with the industry expertise, technical knowledge, and product resources. To build and scale applications using Google Cloud’s generative AI portfolio and accelerate time-to-value.

Act! announced three solutions that streamline SMB operations and add new dimensions to meaningful customer interactions. Link2quotes+, Link2forms+, and Link2events+, can generate leads, manage events, streamline appointment tracking and increase sales for users of Act! Premium Cloud.

Aderant unveiled a new Terms Review Workflow feature for Onyx. The AI-powered solution that has transformed Outside Counsel Guideline (OCG) compliance for law firms around the world.

BILL announced new features for its Spend & Expense solution, formerly known as Divvy. This will help SMBs and accounting firms gain even greater visibility and control of their business finances. The latest capabilities, complete with a budgets interface redesign, include additional ways to customize spend target limits. It will also consolidate controls to manage spend easier, and group budgets to streamline the management of multiple budgets.

Creatio announced the release of 8.11 of its low-code platform. The release offers new composable apps as well as multiple improvements to the existing ones. A new Order and Contract Management app allows users to easily manage a product catalogue, orders, invoices, contracts, and other documents in Freedom UI.

Edison Group has launched its next-generation investor relations solution, Complete IR. The service takes a strategic approach to providing listed companies with enhanced tools to boost market exposure and increase investor understanding.

Dext announced updates to Dext Precision. The update introduces an updated interface where features and functionalities are organised logically, mirroring the way you work. There are also unified workflows, changes to feature names, consolidated dashboards and a navigation bar update.

Inoapps announced the 23D release of Inoapps’ Industry Cloud Extensions. Industry-focused solutions that extend the capabilities of Oracle Cloud ERP to meet the specific needs of customers in the Energy and Engineering & Construction sectors.

Jotform introduced its new SensePass payment integration. This tool can increase checkout conversion rates by offering shoppers their preferred way to pay. With 100-plus payment options, including mobile wallets like Apple Pay, Google Pay, PayPal, and Venmo; cryptocurrency; and stored credit cards.

Namely, a Vensure Employer Solutions company and leading HR platform for small and mid-sized businesses (SMBs), announced the availability of its newest offering, Namely Now. Namely Now is an intuitive starter solution for HR and payroll. Endorsed by HR experts and is now accessible to businesses of all sizes. This will foster a thriving company culture and ensure efficient payroll management.

Naverisk announced that Arma has introduced improvements to storage options, allowing greater control and flexibility. It is now possible to designate a network drive as primary storage.

Pipeliner unveiled v5.2 of its CRM solution. The update includes new & enhanced custom entities, automatizer, emails, feeds, related records, custom expressions, improved AI for rich text fields & notes, brand-new Portuguese localisation, analytics of integrations in the automation hub, and various improvements.

Simpro updated Simpro Mobile with the ability to update site notes.

SOCi announced the beta launch of Genius Social. This is the second product in the company’s Genius line of next-generation autonomous marketing products. This cutting-edge AI automation layer added to SOCi’s core Social product will revolutionize how multi-location marketers create localized content and engage with consumers.

Templafy announced the availability of Templafy’s application, Templafy M365 on Microsoft AppSource. An online cloud marketplace providing tailored line-of-business solutions, as well as directly through Microsoft Teams.

News from the week beginning 4th December 2023



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