Precisely Amazon Redshift Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance REDWOOD CITY, Calif.—Nov. 28, 2023—Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, today announced its acquisition of industry-leading conversational AI testing company QBox. This strategic move significantly expands Cyara’s conversational AI testing capabilities, solidifying its position as a global market leader in chatbot optimization. The acquisition of QBox complements Cyara’s existing chatbot testing & training capabilities, enabling enterprises to optimize the development, delivery, and impact of their chatbot and conversational AI investments. By combining Cyara’s expertise in CX assurance, including the optimization of conversational AI, with QBox’s unique approach to testing conversational AI applications, organizations will be able to address the needs of the entire team working on chatbots and voicebots, throughout their development lifecycle – from conversational designers to developers to QA professionals to business analysts. “As organizations accelerate their investments in chatbots, voicebots, and conversational AI, the need for optimization,testing and risk management becomes a critical success factor, to ensure flawless digital experiences are delivered at scale efficiently” said Alok Kulkarni, CEO and Co-Founder of Cyara. “This acquisition marks a milestone in Cyara's journey to provide a comprehensive solution for optimizing AI-driven chatbot and voicebot performance and underscores our commitment to ensuring our customers can deliver a seamless and elevated CX in today’s evolving AI landscape.” QBox brings a powerful natural language processing (NLP)-driven platform that allows organizations to fully deploy, test, and continually improve conversational AI chatbots at scale. Designed to assess the quality of NLP training data and evaluate a chatbot's efficiency in serving customers, QBox provides crucial visibility into the impact of changes or additions to the training data model. This insight enables companies to make informed decisions on scaling their chatbots' domain knowledge and understanding performance. Cyara’s acquisition of QBox marks a pivotal step in the company’s ongoing strategy to empower organizations in transforming and enhancing their CX through insights, automation and AI. With this acquisition, Cyara enhances its solution set in two key ways: ● Business Approach to Natural Language Understanding (NLU)/ NLP Testing: Cyara recognizes the diverse needs of product owners, business analysts, and designers in the realm of NLU and NLP testing. The integration of QBox into Cyara's portfolio streamlines the testing process, offering a business-oriented approach that aligns with the priorities of these stakeholders. This enhancement will enable a broader group of stakeholders within an organization to ensure the effectiveness of their conversational AI solutions with efficiency and precision. ● Live-interaction Monitoring: QBox monitors real customer interactions to identify where the bot is performing well, and where it is failing to meet customer needs. This complements Cyara’s approach to bot monitoring whereby we execute a test case to perform a health check and make sure the bot is responding appropriately to critical use cases. “By joining forces with Cyara, we bring together our unique capabilities to solve more use cases for a broader customer base,” said Benoit Alvarez, CEO of QBox. “Together, we can accelerate the advancement of conversational AI testing solutions and provide organizations with the confidence they need in deploying and managing conversational AI-driven interactions effectively.” “We are proud founders of QBox, taking it to market in 2019. Handing the baton to Cyara is an exciting new chapter in conversational AI testing and performance management. Congratulations to Alok and his Team,” said Chris Sykes, CEO, Volume Group. To learn more about Cyara’s conversational AI optimization solutions, visit cyara.com. AboutToday, Precisely announced at AWS re:Invent, that its Data Integrity Suite has achieved the Amazon Redshift Service Ready designation. It allows customers to replicate data from on-premises systems to AWS in near real-time.

Eric Yau, COO at Precisely (Image Credit: Eric Yau)
Eric Yau, COO at Precisely

According to Eric Yau, Chief Operating Officer at Precisely, “As companies increasingly look to move to hybrid and cloud-first environments, it’s essential that issues with data trust are addressed before they impact downstream business systems and analytics.

“We’re thrilled to expand our relationship with AWS and enable customers to take crucial steps on their journey to data integrity – without requiring them to move data from AWS into other environments.”

What is the Precisely Data Integrity Suite?

The Precisely Data Integrity Suite is a set of seven interoperable services:

  • Data integration
  • Data quality
  • Geo addressing
  • Data governance
  • Data observability
  • Spatial analytics
  • Data enrichment.

Interoperability comes because the seven services all sit on the same data platform and share a common data catalog. Importantly, they also have a common user interface. This makes it easier for users to take advantage of all the services rather than having to learn each one separately.

Moving data between the services enables users to improve data integrity. Each service allows for data to be cleaned and enhanced. The result is richer data that users can trust.

Replicating the data in near real-time also allows organisations to get maximum value from their data. It allows them to consume it in other applications, such as Amazon Redshift, where it can feed into analytics, machine learning and AI.

Enterprise Times: What does this mean?

This is the second announcement from Precisely at AWS re:Invent this week. It showcases the close relationship between the two vendors. It means that customers can move their data easily to AWS Redshift, without having to transition it to other environments. Precisely adds Redshift to a growing list of integrations that already includes Snowflake, Google BigQuery, and others.

More important, than that relationship, is the benefit to customers. Precisely and AWS are not only making it easy to create trusted data and then use that, but they are also making it easy to move data into the cloud.

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