Australasia - Image by Clker-Free-Vector-Images from PixabayTotalmobile, the leading UK field service management provider with expertise across several public sector and private markets, has launched in Australasia. The firm already boasts a large presence in the UK market. It operates in markets such as Government, Facilities Management, Commercial field service, transport & logistics, House and property, Health and Social Care, emergency services and Utilities. Customers include the City of Edinburgh Council, Pulse Nursing at Home, and the Allianz Group.

Phil Race, CEO at Totalmobile, commented, “This is a momentous step forward for Totalmobile. We are eager to extend our reach to Australia and adjacent territories, where our solutions will help organisations to transform service delivery, increase productivity, drive down costs and ultimately deliver better services to their customers. Our new office in Sydney represents our commitment to providing local support and expertise to our partners in this vibrant region.”

A new team led by an experienced Aussie

The company has now opened a new office in Sydney and appointed Andrew Wiltshire as its new Regional Director for APAC. Wiltshire previously worked for BMC Software, Shibumi, HP Software and Oracle. He has led both sales and channel functions. It will be interesting to see whether Totalmobile looks to build a partner channel in Australia using his contacts.

Andrew Wiltshire as its new Regional Director for APAC
Andrew Wiltshire as its new Regional Director for APAC

Before joining Totalmobile, he was Head of Growth at Gravity iLabs, an Australian SaaS company specialising in using Strategy Execution Management Software to solve complex business problems. The firm’s client list includes the Australian Federal Police, Department of Agriculture, Water and the Environment, Australian National University, Department of Premier and Cabinet Victoria and UnityWater, and potential opportunities for Totalmobile as well.

Totalmobile has already partnered two major health and social care organisations in the region. Wiltshire will be hoping to use those as advocates. One of these is Hato Hone St John, New Zealand’s primary ambulance service.

Wiltshire commented, “We are honoured to have been trusted by Hato Hone St John for this pivotal project. We have the experience, expertise and a dedicated team that understands the critical importance of the emergency services sector. We’re looking forward to working closely with Hato Hone St John to ensure the ongoing success of this initiative.”

First, Australasia, what is next?

This is the first international expansion by Totalmobile. To support its growing market, it is little surprise that it has opted to put staff in the region. After the recently announced transition to Phil Race as its new CEO, Totalmobile is targeting international growth. However, it appears to be starting cautiously. Wiltshire is the only employee based in Australia, and according to the Careers page on Totalmobile, there are no opportunities in the region yet. However, some may already have been hired. It could also be a timing thing, waiting for the new year. How big will he grow his team in 2024? Race was brought on board to help expand the company beyond Eire and the UK, where it is strongest. If successful in Australasia, will it look to the much bigger US market?

Enterprise Times: What does this mean

Totalmobile has done well in the UK against the competition. Still, it will see some new competitors in the Australian market that will include firms such as i4T Global, Field Insight and Emvisage, as well as some of the more familiar, global organisations such as IFS, Salesforce and ServiceNow. It will be interesting to see which sectors Wiltshire targets and how quickly he grows his team. The big question for Race is where next? Will he continue to target Anglophone markets or look to explore closer to home in Europe?


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