Medallia, the enterprise experience vendor has announced the appointment of Simonetta Turek as Chief Product Officer. She joins to take on the role vacated by Sarika Kanna, who left the company in March 2023. Kanna has not yet revealed her future plans. Turek will be responsible for product management and design at Medallia as a member of the executive leadership team.
Joe Tyrrell, CEO at Medallia, commented, “By adding an experienced, talented leader like Simonetta as our new Chief Product Officer we add a proven innovator to an already accomplished product team. Her passion for customer success, AI, machine learning, and driving results at scale will be invaluable as we accelerate and expand what we bring to our customers. With our existing world-class customer and employee experience solutions at Medallia, this exciting addition to our leadership team gives us a phenomenal opportunity to create even more competitive advantages for our clients.”
Who is Turek
The appointment sees Turek back at work after leaving Twilio in 2022, where she was GM Customer Experience Products BU. Before, Twilio has three decade of experience leading products in a variety of firms and industries. She also co-founded two firms, Geocast Network Systems and DatumOre, which was sold to Sage in 2017. She has also worked in Tokyo, France and Switzerland, and will therefore have an understanding of some of the cultural differences that exist outside of the United States.
Turek has also worked at Alcatel-Lucent, Otsuka Pharmaceutical Companies Europe, AWS and spent eight years at Genesys. She began her career at Goldman Sachs rising from Graduate to a managing director role in only eight years. Her breadth of experience is rare, and it will be intriguing to see how she influences Medallia.
Turek commented, “I am excited to step into the Chief Product Officer role at Medallia and help to continue to deliver high-value product development for our clients. The customer and employee experience landscape is prime for innovation. Medallia’s deep domain expertise, proprietary data, and powerful artificial intelligence give us an incredible opportunity to accelerate that and help the largest companies in the world deliver more personalised experiences to their customers and employees.”
Enterprise Times: What does this mean
Turek joins a company at the top of its sector. Its enterprise experience platform was named the leader in customer feedback management platforms by Forrester earlier this year. Its share price over the last few months has been relatively static rising only a few points since the end of August. The question will be how can Turek help move the needle.