October Fall leaves Image by Couleur from PixabayA range of announcements last week, with several conferences producing multiple announcements, many of which were around generative AI. SugarCRM has announced the latest iteration of its AI-fuelled CRM platform with the introduction of generative AI.

ContractPodAI revealed new features for Leah Legal CoPilot, a product it released earlier this year. Tricentis added Virtual Mobile Grid to Tricentis Mobile.

Lightspeed Commerce Inc launched Lightspeed Advanced Insights into the EMEA market. AutoRABIT, the Salesforce DevOps Solution vendor, launched LearningHub. RAMP.Global has announced that its agency management module is now available on SmartRecruiters. Modulr has announced a new integration with Xero, which aims to make supplier payments simple, secure, and automated.

NICE has announced the acquisition of competitor LiveVox for around $350 million. Brite Payments has raised $60 million in a funding round led by specialist B2B software investor Dawn Capital.

Pick of the week

Ceridian made a series of significant announcements last week as it held its annual conference, INSIGHTS 2023.

  • It announced plans to transition the company’s brand to Dayforce, expected to become effective in January 2024
  • It launched the Dayforce Alumni Network, a new way for organizations to connect with employees after they depart the organization
  • Ceridian launched the Dayforce Exchange. An open and connected marketplace that extends the Dayforce experience across applications, data, content, and the workforce
  • It announced Dayforce Co-Pilot, a new suite of Dayforce features powered by artificial intelligence (AI). Dayforce Co-Pilot transforms work by automating repetitive tasks and serving as a hyper-personalized guide for employees
  • Ceridian introduced a new suite of features across Dayforce that will elevate the user experience. And help employers and employees thrive in today’s boundless workforce with DayForce Co-Pilot embedded
  • It also launched Dayforce Autonomous Payroll, a new, automated, one-of-a-kind payroll capability that will modernize the experience for administrators


Accenture has acquired SIGNAL, an integrated marketing firm based in Tokyo, Japan.

Altair has acquired OmniQuest, a Novi, Mich.-based optimization software company. OmniQuest’s flagship product, Genesis, is an advanced structural analysis and optimization software. It uses the finite element method to solve problems with many variables and constraints.

Ellucian announced an agreement to acquire Tribal Group plc (“Tribal”). A UK-based enterprise resource planning (“ERP”) and customer relationship management (“CRM”) software and services provider to the education sector.

SD Worx has acquired Gavdi Poland, the market leader of SAP HR solutions in Poland, from the Danish Gavdi Group.


6Sense announced that Latané Conant has been appointed Chief Revenue Officer. Spearheading the company’s go-to-market (GTM) strategy with a focus on driving market growth and revenue alignment.

Appian announced the appointment of Randy Guard to the position of Chief Marketing Officer (CMO).

BlackLine, Inc. announced that William ‘Bill’ Wagner has joined the digital finance transformation leader’s board of directors, effective October 2nd.

Bullhorn has promoted Sarah Glass to SVP of Customer Success & Global Support.

Nintex has appointed Mini Peiris as its new Chief Marketing Officer.

Visier has appointed Keith Bigelow as Chief Product Officer.


ADP announced the launch of its corporate venture capital arm and innovation lab, ADP Ventures. ADP Venture’s mission is to enhance and strengthen ADP’s core business. Create offerings in new adjacent segments and geographies, and develop new assets to monetize markets and segments beyond HCM.

Alteryx announced its partnership with TechVets. A non-profit in the United Kingdom that provides a bridge to careers in information technology to veterans, service leaders, reservists, and their families. Together, Alteryx and TechVets will help veterans and active-duty service members transition to civilian careers. It will provide them with real-world industry training and certifications in data analytics as part of the Alteryx SparkED no-cost education program.

Boomi announced a new Boomi Partner Program for Software Providers. Offering an accelerated way to go to market with Boomi, engage with customers, and scale business.

Cobblestone has published an informative glossary that covers many CLM and legal terms.

Commusoft, the leading software provider for the trades, has integrated with HubSpot, one of the largest inbound marketing and sales platforms globally.

Geotab Inc, a global leader in connected transportation solutions, announced a strategic alliance with Deloitte, the world’s largest professional services network.

A-to-Be, the Infratech arm of Brisa Group and Deloitte, announced a new strategic collaboration. To provide world-class tolling, road usage charging and mobility technologies and services.

At DockerCon, Docker, Inc. and partners Neo4jLangChain, and Ollama announced a new GenAI Stack. It is designed to help developers get a running start with generative AI applications in minutes.

Ellucian announced a strategic partnership with Portare Solutions, a leading change management consultancy in the United Kingdom with more than 32 years of experience. They plan to accelerate, support and enhance the transition to Software as a Service (SaaS) student information systems for higher education institutions in the UK and Ireland.

Globant launched Sportian, the new identity of LaLiga Tech. A provider of digital transformation solutions for the global sports and entertainment sector.

Workato is teaming up with Kofax to help expedite process automation for businesses and government organizations. Kofax’s Ephesoft Transact connector is now available in the Workdato App.

Namely is to introduce four bundles upcoming HR Technology Conference & Exposition: Namely Now, Namely Plus, Namely Plus People and Namely Complete. It will offer flexibility to upgrade by incorporating precisely the features that are essential for a business.

OpKey announced it will offer No-Code test automation in the Coupa App Marketplace, connecting businesses with certified, pre-built solutions.

ServiceNow announced that global digital services leader Teleperformance is joining the AI Lighthouse program.

Silico, the leading Business Process Simulation platform, announced a new strategic partnership with mindzie. mindzie is a prominent North American-based leader in AI-Driven business process mining and automation.

Teradata and ActionIQ announced a new joint offering for marketing and customer experience (CX) activations for Teradata VantageCloud customers.

TOPdesk Germany has moved its location from Hertelsbrunnenring 24 to Carl-Euler-Straße 8. It is making clear its commitment to the Kaiserslautern location.

UiPath and Teradata announced a partnership that will allow enterprises to seamlessly and securely automate complex data applications directly at the source—from dashboards to generative AI to large language models (LLMs). UiPath also announced an enhanced partnership with Apprio to bring managed automation services to midmarket healthcare organizations.


Coca-Cola Bottling Company UNITED (CCBCU), the third largest bottler of Coca-Cola products in the United States, turned to Contract Logix’s data-driven contract lifecycle management (CLM) solution to centralize its contracts.

The Finnish Defense Forces have entered into an automation services agreement with Digital Workforce, valued at €1.2M.

DXC Technology has been selected to run and transform essential IT infrastructure for the Crown Prosecution Service (CPS) for England and Wales.

Jotform published a case study of how Sonance, an architectural audio company, improved customer communication with Jotform and Salesforce.

An unnamed UK charity has overhauled its fund application & distribution processes with Jotform and Salesforce.

Jotform also revealed how Falcon, an event production company, used Jotform to collect lead information and client assets to pass to Salesforce.

A case study also reveals how UQUAL is using Jotform and Salesforce to help home buyers.

Kinaxis is bringing its patented technique of concurrency to Volvo Cars, leading the Swedish manufacturer’s supply chain operations into a new era of safety, innovation, and electrification.

Select Health is to incorporate Mineral’s HR and compliance services into their fully insured health plans. For all their small business groups (2-50 employees) in Utah and Nevada from January 1, 2024.

The Ottawa Police Service (Ontario, Canada) will be deploying NICE Inform Elite. In preparation for the impending rollout of Next Generation 911 (NG911) services across Canada.

The Douglas County (Georgia) District Attorney’s Office is deploying NICE Justice. One of the solutions in NICE’s Evidencentral platform is to streamline the criminal justice process through digital transformation.

Ikano Bank, a niche European bank offering a range of financial services and banking products to consumers and businesses, has selected Qlik Cloud as part of its digital transformation strategy. To drive overall performance by becoming a cloud-first organization.

MailHippo is an innovative company that enables healthcare providers to send and receive encrypted HIPAA-compliant emails. It is to collect medical data using HIPAA-compliant Web forms, using SIOS DataKeeper Cluster Edition. It expects this to protect their critical secure email platform from downtime and disasters.

SugarCRM announced that Waterco Limited, a global water treatment and pool equipment manufacturer based in Sydney, has selected Sugar Sell Advanced. It will power intelligent sales automation with AI-driven workflows and predictive analytics to fuel revenue growth and drive exceptional customer experience.

UiPath announced it played an integral role in empowering some of Poland’s leading lenders to run successful automation-driven strategies. In response to the introduction of an 8-month national mortgage repayment deferral policy.

Financial Reports

Symphony AI

SymphonyAI announced that it expects its 2023 revenue run rate to approach $500M. The accelerating revenue growth reflects SymphonyAI’s execution of its strategy to rapidly build the leading enterprise AI SaaS company. Earlier this year, it launched Eureka GenAI, its advanced generative AI core technology platform.

Sanjay Dhawan, SymphonyAI CEO, said, “Each of these generative AI solution suites, with associated copilots and proprietary, predictive AI models, drive higher value for customers, and interest in them has been very strong. These innovations set us up for continued growth.

“SymphonyAI is the innovation leader using the most advanced generative AI technologies in our vertical applications. The hardworking SymphonyAI team has accomplished tremendous things so far in 2023, and we are all energized and focused on even greater growth and success ahead.”


Act-On Software has launched Act-On Advanced Analytics, a deep-dive analytics and custom reporting suite powered by AI.

The Agilyx Group has launched Munivers, a cloud-based revenue management solution built on Salesforce for municipal government authorities.

Alteryx announced new Alteryx AiDIN innovations, including AI Studio, one of the industry’s first deployment-agnostic interfaces that is purpose-built for no-code users to leverage generative AI.

Apica announced that the Apica Ascent Platform is now integrated with a generative AI assistant.

Appen has launched two new products that will enable customers to launch high-performing large language models (LLMs) whose responses are helpful, harmless and honest to reduce bias and toxicity. These solutions are AI Chat Feedback and Benchmarking.

beqom has released beqom BYOM, a “bring your own model” (BYOM) solution. It allows companies to use their own regression-based machine learning (ML) pay prediction models to automate and facilitate more efficient, intelligent, and fair compensation recommendations.

Betterworks announced the next generation of its Intelligent Performance Management solution featuring three new generative AI capabilities. It makes creating clear goals, giving impactful employee feedback, and having meaningful and productive performance conversations easier than ever before.

Boomi introduced Boomi GPT, the first offering available in the Boomi AI suite, bringing a simple, conversational experience to the Boomi platform. It also announced that Boomi Pay-As-You-Go, a self-serve, pay-as-you-go edition of the Boomi platform, is now available in the AWS Marketplace.

Dynatrace announced the availability of its latest core innovations for customers running the Dynatrace platform on Microsoft Azure. They include Dyntrace Grail, Dynatrace AutomationEngine, Dynatrace AppEngine and the new Dynatrace user experience.

Introhive, the leading provider of Client Intelligence solutions, today announced the launch of its new platform. This first-of-its-kind connected experience empowers Professional Services firms to uncover, strengthen, and harness their known network of relationships.

Jotform has added 150 Salesforce form templates for its recently launched Salesforce integration.

Medius has launched Medius Fraud & Risk Detection to save finance teams both time and money. Building a crucial risk management and governance framework within a business by catching fraud early.

Mitratech has launched PlatoBI, Powered by Snowflake. PlatoBI is a unified analytics repository designed to enable inter- and cross-product analysis across the company’s solutions portfolio.

Outreach unveiled powerful new AI Assist capabilities across its platform that will provide unprecedented visibility into the status of sequences, meetings, and deals so they can accelerate deals and deliver more revenue.

QuickBase announced Quickbase AI, a new suite of AI-powered capabilities embedded into the Quickbase platform. It gives business users, regardless of technical ability, the power to build applications quickly and easily that connect data and uncover insights that drive down costs and accelerate revenue growth.

RoboMQ released Hire2Retire Phase 5.5. Features include the ability to manage multiple AD domains in one synchronized workflow with Hire2Retire and a new HR file extract monitoring system.

Skedulo launched Skedulo Plus, a new mobile workforce management app designed to empower businesses with mobile workers to more efficiently manage, schedule and complete work.

SalesAgility, the driving force behind SuiteCRM, has just released SuiteCRM 8.4.1, 7.14.1 & 7.12.13. These are mainly security and maintenance releases.

Symphony AI announced the Sensa Investigation Hub, a generative AI-enabled investigation and case management platform that propels financial institutions into the future of financial crime management.

TalentQuest has announced SmartProfiles. Making it possible to create dynamic profiles that draw real-time insights from industries and occupations worldwide and are automatically updated on a regular basis.

TalentQuest also launched a non-verbal problem-solving assessment. It is designed to transcend language, educational, and cultural barriers and provide an unbiased evaluation of a candidate’s problem-solving ability. This cutting-edge tool is set to transform the way organizations assess general intelligence.

Thought Industries announced a range of powerful new and enhanced AI capabilities during its Product Keynote at COGNITION23, designed to harness the power of generative AI within the Ti Enterprise Learning Cloud.

Vena has launched Vena for Legal by ProLytics, a best-practice, preconfigured corporate performance management solution. Purpose-built to help law firms power flexible and more efficient financial, operational and strategic planning.

Zendesk announced market-leading customer experience (CX) generative AI advancements that allow companies to realize immediate business value through improved customer satisfaction, reduced costs and increased customer loyalty.

News from the week beginning 25th September 2023




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