Last week, a lot of news seemed to emerge in the week before Labor Day. With conference season about to start, the volume should begin to pick up. Data Integrity vendor Precisely joined the Overture Maps Foundation (OMF) as a contributing member.
Salesforce announced strong Q2 fiscal 2024 results ahead of Dreamforce. Optimizely announced a new integration with Google Cloud’s large language models (LLMs) via Vertex AI. This is to build and launch new generative AI features.
Commusoft has further enhanced its field service and trade organisation solutions, including an integration into GoCardless. Teradata and Nordcloud will help customers migrate on-premises data and analytic environments to the Teradata VantageCloud Analytics and Data platform.
Enterprise Times spoke to Emil Eifrem, Co-Founder and CEO of Neo4j, about how the company has integrated native vector search into its core data capabilities.
Expensify announced that it aims to sign 10,000 users for its chat-based platform, New Expensify, at SaaStr 2023.
Acquisitions
Accenture has acquired ATI Solutions Group (ATI), a Perth-based consulting service provider to the mining, energy and rail industries.
Infosys announced that it has completed the acquisition of Danske Bank’s IT centre in India. Danske Bank selected Infosys as a strategic partner to accelerate digital transformation initiatives with speed and scale. This follows the announcement of the strategic collaboration with Danske Bank made on June 26, 2023.
insightsoftware announced it acquired Vizlib, a UK-based software company that builds powerful value-added products for Qlik Sense.
Appointments
Ataccama announced the appointment of Mike McKee as its CEO. On October 1, 2023, McKee will officially succeed Michal Klaus. Klaus has presided over Ataccama’s evolution into a best-of-breed data management company since the company’s inception in 2008.
Dynatrace announced the appointment of Amol Kulkarni to its Board of Directors effective September 1, 2023.
Embridge Consulting has appointed Steve Hained, Chief Commercial Officer and Faye O’Connell has recently been appointed Chief Product Officer, to its board of directors.
Freshworks announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO).
Terminus, a leading account-centric platform for revenue growth, announced the appointment of Andrew Frawley as Chief Executive Officer (CEO) and President.
Vortex 6 has appointed Andy Macleod as VP of Customer Experience EMEAR.
Business
FTI Consulting, Inc. announced that the firm’s Technology segment has partnered with Agiloft, a global no-code contract lifecycle management (“CLM”) solution provider.
Altair announced that Israeli headquartered Matrix will join Altair’s growing channel partner network.
Alteryx announced the expansion of its partnership with Google Cloud. To provide Looker Studio users with native access to a free limited version of Alteryx Designer Cloud’s AI-powered data preparation capabilities and enhanced connectivity. This new integration builds on Alteryx and Google Cloud’s commitment. Making it easier for customers to promptly surface critical insights for decision-makers, resulting in actions that can improve business outcomes.
ContractPodAI has joined the Google Cloud Partner Advantage Program. ContractPodAi will extend its Leah Legal Copilot generative AI technology capabilities by adding Google Cloud’s large language models (LLMs) via Vertex AI.
Creatio announced its collaboration with 3Qcode. The new partnership will enable more regional organisations to experience the freedom of business automation with Creatio’s composable no-code platform.
Denodo announced that it has successfully achieved Google Cloud Ready – Cloud SQL designation.
Domo achieved the Google Cloud Ready – BigQuery designation following successful partner integration tests conducted by Google Cloud engineers.
Civica has partnered with Experian to transform the employee payday experience with Experian’s interactive digital platform, PayDashboard.
Analytects announced a new strategic partnership with Fluence Technologies. Having global reach with office locations throughout Latin America. Analytects will work with Fluence Technologies to provide modern financial close management solutions to high-growth companies in the region.
IBM and Salesforce announced a collaboration to help businesses worldwide across industries accelerate their adoption of AI for CRM. Together, the two companies support clients to revolutionize customer, partner and employee experiences. While helping safeguard their data.
The IBM federal human resources (HR) shared service solution, IBM Federal HR Cloud, received Federal Risk and Authorization Management Program (FedRAMP) authorization.
KX announced the native availability of kdb Insights and kdb Insights Enterprise on Google Cloud Marketplace. It represents a significant milestone in KX’s partnership with Google Cloud.
Qlik has successfully achieved Google Cloud Ready – Cloud SQL Designation for Cloud SQL for both Qlik Data Integration and Talend Data Fabric. Increasing customer confidence to combine these solutions with Google Cloud to drive more value from data.
Tata Consultancy Services has expanded its long-standing partnership with Athora Netherlands. A Dutch life insurance and pension provider, to help the latter adopt a business and IT operating model. To enhance customer experience, operational resilience and business agility.
Customer
USA Managed Care Organisation (MCO) has embarked on its business transformation journey, migrating from IBM Mainframe, Sage CRM, and custom-developed applications to the Creatio no-code platform.
Commercial Bank of Dubai (CBD), a leading banking institution in the UAE, has enhanced its customer service operations by implementing Freshdesk from Freshworks.
Lumen Technologies Inc., a multinational technology company, is working with Microsoft Corp to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees.
The Office of the District Attorney of Allegheny County (which includes the Pittsburgh, Pennsylvania, metropolitan area) will be deploying NICE Justice, one of the AI-powered solutions in NICE’s Evidencentral platform, to streamline its entire criminal justice process.
Stora Enso, a global provider of renewable packaging, biomaterials, and wooden construction solutions, has successfully enhanced its scenario simulation and forecasting capabilities using OneStream’s Sensible Machine Learning (ML) solution. Wabtec Corporation has selected OneStream to streamline the company’s financial close, consolidation, reporting and planning processes.
The Royal Flying Doctor Service (RFDS), Australia’s rural and remote health services provider, has launched a new nationwide Electronic Health Record (EHR) powered by Oracle Autonomous Database, running on Oracle Cloud Infrastructure (OCI), to streamline clinical information collection and analysis leading to faster and better decision-making by medical staff.
Republic Airways, one of the largest regional airlines in the US that operates through its partners’ brands – American Eagle, Delta Connection, and United Express – has selected RingCentral MVP (Message Video Phone) and RingCentral Contact Center to power more effective employee communications.
Heathrow Airport, the UK’s largest airport and second in the world for international travel, is leveraging Salesforce technology to transform customer experiences and drive revenue with AI, data, and CRM.
Pentagon Credit Union (PenFed), America’s second-largest federal credit union with over 2.9 million members, is expanding its use of Salesforce technology to include generative AI.
Salesforce reveals how RH, a leading curator of design, taste, and style in the luxury lifestyle market, is leveraging its solutions to provide a 360-degree view of every customer. Empowering the brand with the tools needed to scale and service its global customer base when and how it serves them best.
SOCI revealed that Jelly Belly has partnered with SOCi for over a decade. Utilizing SOCi’s Locator as their store locator product, to address the needs of people looking for a specific candy type or line.
Totalmobile announced a partnership with MJ Quinn. Totalmobile will roll out its dynamic scheduling capability across MJ Quinn’s network of 1,600 telecommunications engineers. Enhancing its operational efficiencies and streamlining its internal planning processes.
InfoSync, a provider of outsourced accounting, payroll, and reporting to some of the world’s biggest restaurant brands, is leveraging the power of UKG Pro to handle the payroll and HR management for 170,000 people.
Financial Reports
Genesys Cloud
Genesys reported results for the second quarter of its fiscal year 2024. Over the quarter Genesys Cloud CX platform surpassed 1 million users and ended the period with nearly $1.2 billion in annual recurring revenue. Genesys Cloud CX continued its strong gains with over 50% year-over-year revenue growth for the second quarter compared to the same period in the prior year.
- For the second quarter, Genesys reported high-20s Adjusted EBITDA margin
- In the first half of FY 2024, Genesys generated positive Free Cash Flow
- Genesys had a strong financial position at the end of the second quarter with a total liquidity of over $850 million, consisting of over $600 million of cash on hand and an unused revolving credit line of $250 million
Tony Bates, CEO and Chairman of Genesys, said, “Quarter after Quarter, our results show that our customers, partners and industry experts have confidence in the strength of Genesys Cloud CX to lead the industry into a new era of AI-powered experiences. With our innovations and ecosystem, we’re revolutionising how businesses deliver higher levels of personalisation to customers and empower their workforces for experiences that rise above the competition.”
SD Worx
SD Worx published its H1 results.
Key figures included:
- A consolidated turnover of €524.6 million, up 10.4% compared to H1 2022 (€475.3 million)
- EBITDA was €88.5 million, up 26.1% compared to H1 2022 (€70.2 million)
- Organic revenue rose 8.8%
- Organic revenue for Payroll and Reward rose 13.9%
- Workforce Management services and software rose 16.6% YoY
- Staffing & recruitment revenues fell 6.8%, but gross margin rose 2.4%
Kobe Verdonck, CEO of SD Worx, commented, “We are continuing to develop our European growth strategy, and we expect to achieve double-digit growth results in the second half of the year. With CVC as a minority shareholder in SD Worx, we bring knowledge and experience that will enable us to further accelerate our growth. We continue to invest in our technology, our services and our people to support our clients across Europe in their payroll and HR activities, and to build long-term relationships with them. We are convinced that we can make a difference with our local expertise, across Europe. We are always close to customers and can also support them internationally thanks to our presence throughout Europe.”
UKG
UKG gave a business update for Q3, fiscal 2023. Chris Todd, CEO at UKG, commented, “We’re entering the final stretch of fiscal 2023 on extremely strong footing, with Q3 results putting us ahead of our profitability plan for this year and significant investments that will dictate how we serve customers large and small for many years to come.
“Existing customers continue to reinvest in UKG, as migration to our modern cloud solutions increased more than 50% compared with last year. New customer deals propelled us over 80,000 total customers worldwide, and we continue to ensure our customers are realizing value quickly, with hundreds of go-lives each quarter. Last, and certainly not least, our acquisition of Immedis creates a new standard for multi-country payroll through the UKG One View platform being sold today to transform how businesses pay people around the world.”
Funding
Mediafly announced an $80 million investment led by BIP Ventures with support from Boathouse Capital and Mediafly insiders.
Rockset has raised $44 million, bringing the company’s total capital raised to $105 million. The round was led by Icon Ventures, with participation from new investors Glynn Capital, Four Rivers, K5 Global, and existing investors Sequoia and Greylock.
Product
beqom released beqom Performance Pro. A suite of AI-powered features that enhance performance by supporting intelligent goal-setting, guided feedback, and data-driven performance reviews. Performance Pro drives better business outcomes and improves efficiency in performance management workflows. This new solution is one of several offerings available on beqom’s AI-enabled platform.
Domo announced Domo.AI, a portfolio of comprehensive and flexible artificial intelligence (AI) services powered by the company’s award-winning data experience platform. With Domo.AI, Domo users can access and capitalize on the broad possibilities of AI. They also will have meaningful AI-powered experiences that help them multiply their impact on the business at scale.
Howwe Technologies officially launched its innovative solution for growth. Thereby setting a new standard for how companies can effectively execute strategy to leverage growth. The digital solution for Company Initiatives is designed to meet the needs of CEOs and serves as the last piece in Howwe bridging the gap between strategy and execution.
Naverisk announced the general release of Arma Data Protection Cloud. Gerard Mould, Arma General Manager, said. “We’re excited to offer Arma Data Protection’s next-generation product in general release for the modern MSP. The ability to slash endpoint and server backup costs with a next-generation cloud service alongside industry-leading security and compliance is a profitability gamechanger for MSPs”.
Qualtrics has launched the Qualtrics Complaints and Grievances solution to enhance how healthcare organizations approach quality of care improvements. Enhanced Qualtrics XM Platform capabilities will help providers better manage patient feedback cycles. With holistic listening and actionable insights that improve the patient experience, build emotional connections and ease the regulatory burden on patient relations teams.
SalesAgility announced the arrival of SuiteCRM 8.4. Bringing a redesigned Nav Bar, Module-specific action dropdown and floating save functionality.
Totalmobile announced the release of an Employee Performance Insight (EPI) solution, This provides field service organisations with a detailed understanding of the performance of field employees across their workforce.
Workhuman, the company revolutionizing how employees celebrate, connect with and appreciate each other in the workplace. Has added In-Store Booking functionality to its world-class Store. Employees now have access to hundreds of thousands of additional activity, travel, and accommodation options as part of the industry’s most expansive catalogue of experiences, all bookable with points on its platform.
Xactly unveiled Xactly AI Copilot, an AI engine poised to revolutionize how businesses manage and optimize their revenue processes.
Zoho Voice, the game-changing cloud-based business telephony and contact center solution, is now available in the European Union (EU). Local number porting is available in the Netherlands, Germany, Belgium, Denmark, Finland, France, Ireland, Italy, Spain, Sweden, the UK, Poland, Austria, Lithuania, and Hungary.
Zoho has also launched Zoho FSM, an end-to-end field service management platform. The solution handles work order management, customer management, scheduling, workforce management, billing, payments, and inventory management.
Zoho also announced live streaming from Zoho Connect. Whether it’s a company-wide announcement or a training session within your team, live broadcasts will simplify how firms communicate while enhancing interactions and engagement.
