summer landscape: Image credit pixabay/jpeterPrecisely revealed that Horizon Media has embedded the Precisely PlaceIQ technology inside blu. Its data management platform Fluence Technologies, partnered with Pigment to deliver a more comprehensive financial management solution. DocuSign extended its Video ID identification solutions and made it generally available across its platform for many use cases.

Snow launched a new partner program. Celebrus has unveiled the latest version of its first real-time customer data and fraud prevention platform. Salesforce revealed the pricing and availability for its Service GPT, Sales GPT, and the Einstein GPT Trust Layer. Cleo added three new ERP integration accelerators to Cleo Integration Cloud.


Accenture has acquired Strongbow Consulting, a data-driven strategic advisory firm with deep expertise in helping organizations plan and execute technology transformation strategies while minimizing risk and maximizing cost savings.

Medius announced that the acquisition of expense management software company Expensya is complete.

Teradata announced the acquisition of Stemma Technologies (“Stemma”), a cloud-native, fully managed data catalogue solution.

Trintech announced its acquisition of Frontier Reconciliation and Accurate Reconciliation from Fiserv, a leading global fintech and payments solutions provider.


Accenture announced several senior appointments.

  • Manish Sharma, Accenture’s Chief Operating Officer, will become Chief Executive Officer – North America.
  • John Walsh, Accenture’s Chief Strategic Accounts & Global Sales Officer, will become Accenture’s Chief Operating Officer.
  • Steve Ferneyhough, Accenture’s Lead – Sales, Europe, will become Chief Strategic Accounts & Global Sales Officer.
  • Paul Daugherty, Accenture’s Group Chief Executive – Technology & Chief Technology Officer, will become Chief Technology & Innovation Officer.
  • Karthik Narain, Accenture’s Lead – Accenture Cloud First, Data & AI, will become Group Chief Executive – Technology.

Deloitte has appointed Mike Wade as the National Sector Leader for banking and capital markets, a strategic focus area within the organization’s financial services industry practice.

Validity announced the addition of its new Senior Vice President of Marketing, Jeff Hassemer, to its leadership team.


Appian has opened a new regional headquarters in Sydney, Australia. The new offices will serve as a strategic hub for Appian to continue its growth in Australia and the APAC region.

Ellucian and Carahsoft Technology Corp announced a partnership to make Ellucian solutions available through Carahsoft’s reseller partners, National Association of State Procurement Officials (NASPO) ValuePoint and National Cooperative Purchasing Alliance (NCPA) contracts.

FloQast  and Crowe LLP announced a strategic alliance to offer an innovative accounting workflow automation solution to improve accounting teams’ performance and synergy.

Genesis announced a strategic partnership with Quantitative Brokers. The collaboration will advance algo transparency, enhance trader productivity, and deliver a customized algorithm performance monitoring platform tailored to QB’s clients’ requirements.

Humanforce partnered with Datacom, Australasia’s largest homegrown technology solutions provider, to provide an integrated WFM & payroll offering to Australian and New Zealand businesses.

The integration between IFS Ultimo EAM and SAP S/4HANA has received official certification and will become available in 2023/2024.

Kissflow announced plans to further expand its partnership with Google Cloud to enable Google Cloud customers to accelerate their operational transformation with Kissflow’s low-code platform.

Knime announced that it had strengthened its partner program with new tiers, higher incentives, dedicated sales support, and more.

DataArt and KX, the maker of the KDB.AI vector database, announced a strategic partnership to address the most pressing customer challenges when migrating real-time analytics, machine learning (ML), and artificial intelligence (AI) workloads to the cloud.

Lakeside Software, a leader in digital employee experience (DEX), announced its expansion into the DACH region, including Germany, Austria, and Switzerland.

o9 Solutions announced a new business alliance with MangoGem SA. The partnership enables o9 clients to benefit from a single solution that directly drives integrated business planning and scheduling processes on the o9 platform.

Redwood Software announced two new security certifications, SOC 2 Type II and CSA’s STAR Level I, adding to Redwood’s extensive security certifications and credentials that already include ISO/IEC 27001:2013.

KPMG and ServiceNow announced an expanded commitment to reimagine finance, supply chain, and procurement operations. Both organisations will invest in creating new offerings that bring together AI, low‑code capabilities, and deep industry knowledge and expertise. ServiceNow, NVIDIA, and Accenture announced the launch of AI Lighthouse, a first‑of‑its‑kind program designed to fast‑track the development and adoption of enterprise generative AI capabilities.

ESCRIBA AG, an innovative software and digitalization solutions provider, is further expanding its strategic partnership with Software AG. As an innovation partner, ESCRIBA has developed powerful business applications based on Software AG’s AgileApps, thereby delivering additional value for customers through bolt-on modules.

Versapay has announced that Innovia Consulting, a Microsoft Gold Certified Partner specializing in enterprise resource planning (ERP) deployments, IT managed services, and business intelligence consulting and technology, is a Versapay Premier Partner.

Volaris announced that its bid to acquire shares of EROAD was rejected, and it has no intention of increasing the bid.


ActiveCampaign revealed how Roland has seen several benefits from leveraging its platform. Roland gained 5,000 new leads in only one month of using the integration. They achieved a 50% overall increase in lead generation.

Shiseido Americas Corporation selected Amperity as the foundation of its first-party data strategy to help create connected and personalized digital experiences across all its brands.

Dublin’s National Rehabilitation Hospital (NRH) in Dun Laoghaire has become the first healthcare provider in the Republic of Ireland to go live with the hosted unified healthcare information system, InterSystems TrakCare®.

Styli, a fashion e-commerce brand part of the Landmark Group, uses Freshdesk and Freshchat to manage and automate its customer support operations. Freshworks bots empowered Styli with AI-powered automation, real-time resolution, and contextual handover. Improving its average resolution time and fostering brand loyalty through exceptional customer experiences.

Rakuten Mobile has chosen Oracle Communications’ cloud native converged policy and charging solutions to support its fast-growing 4G and 5G services, with plans to onboard to Rakuten Symphony’s Symworld™ Marketplace.

Verlo Mattress upgraded its localized marketing strategy with SOCi Genius to streamline and enhance brand and customer service.

SugarCRM announced Summit Homes Group, a home builder in Western Australia, has selected Sugar Sell Premier to supercharge sales operations and provide inspired sales experiences for homebuyers.

Tata Consultancy Services has helped AIB Life, the newly formed joint venture between Allied Irish Banks plc and Great-West Lifeco, launch operations in Ireland with a future-ready, digitally enabled platform that supports its vision to help people on their path to financial security, one step at a time.

Financial Reports


ADP published its Q4 and fiscal 2023 results. The numbers revealed include the following:

  • Revenues increased 9% to $18.0 billion for the year; 10% organic constant currency
  • Employer Services new business bookings increased 10% for the year to $1.9 billion
  • Net earnings increased 16% to $3.4 billion for the year, and adjusted net earnings increased 16% to $3.4 billion
  • Adjusted EBIT increased 15% to $4.5 billion for the year, and adjusted EBIT margin increased 130 basis points to 24.8%
  • Diluted earnings per share (“EPS”) increased 17% to $8.21 for the year; adjusted diluted EPS increased 17% to $8.23
  • The fiscal 2024 consolidated outlook includes revenue growth of 6% to 7%, adjusted EBIT margin expansion of 60 to 80 basis points, and adjusted diluted EPS growth of 10% to 12%

Maria Black, President and Chief Executive Officer of ADP, stated, “Our stellar fourth-quarter results capped off another very successful year. New business bookings were incredibly strong, and Employer Services retention returned to a record level, underscoring our strong market position.

“As we look ahead, we are focused on expanding on our leadership with a simple set of priorities across our business – leading with best-in-class HCM technology, providing unmatched expertise and outsourcing solutions, and leveraging our global scale and reach to benefit our clients.”


Microsoft Corp announced Q4 results for the June 30, 2023 quarter today.

  • Revenue was $56.2 billion and increased 8% (up 10% in constant currency)
  • Operating income was $24.3 billion and increased 18% (up 21% in constant currency)
  • Net income was $20.1 billion and increased 20% (up 23% in constant currency)
  • Diluted earnings per share was $2.69 and increased 21% (up 23% in constant currency)

Full-year 2023 results were:

  • Revenue was $211.9 billion and increased 7% (up 11% in constant currency)
  • Operating income was $88.5 billion GAAP and increased 6%, and $89.7 billion non-GAAP and increased 8% (up 14% in constant currency)
  • Net income was $72.4 billion GAAP and decreased slightly, and $73.3 billion non-GAAP and increased 6% (up 11% in constant currency)
  • Diluted earnings per share were $9.68 GAAP and increased slightly, and $9.81 non-GAAP and increased 7% (up 12% in constant currency)
  • GAAP results include the Q2 charge, a $1.2 billion negative impact to operating income

Satya Nadella, Chairman and Chief Executive Officer of Microsoft, commented, “Organizations are asking not only how – but how fast – they can apply this next generation of AI to address the biggest opportunities and challenges they face – safely and responsibly. We remain focused on leading the new AI platform shift, helping customers use the Microsoft Cloud to get the most value out of their digital spend, and driving operating leverage.”


ServiceNow reported its Q2 fiscal 2023 results. Key figures included the following:

  • ServiceNow exceeds guidance across all Q2 2023 topline growth and profitability metrics; raises 2023 subscription revenues and operating margin guidance
  • Subscription revenues of $2,075 million in Q2 2023, representing 25% year‑over‑year growth, 25% adjusted for constant currency
  • Total revenues of $2,150 million in Q2 2023, representing 23% year‑over‑year growth, 22.5% adjusted for constant currency
  • Current remaining performance obligations of $7.20 billion as of Q2 2023, representing 25% year‑over‑year growth, 24% adjusted for constant currency
  • 70 transactions over $1 million in net new ACV in Q2 2023, up 30% year‑over‑year
  • ServiceNow ended Q2 with 45 customers with more than $20 million in ACV, representing a 55% year‑over‑year increase

ServiceNow Chairman and CEO Bill McDermott commented, “ServiceNow results were supercharged by unprecedented demand for our organic innovation. We’re in a powerful new ‘AI world,’ where imagination is the only limit. ServiceNow is already seeing our own significant productivity increases with the generative AI solutions we’re releasing to the market, which will rapidly accelerate breakthrough innovation for our customers.”

Software AG

Software AG announced its financial results for the second quarter and first half of 2023. Key figures included:

  • Second-quarter Digital Business annual recurring revenue (ARR) grew 10% year-on-year or 12% at constant currency to €527.5 million
  • Adabas & Natural (A&N) ARR, driven by migrations, achieved year-on-year second-quarter growth of 7% or 11% at constant currency
  • Group product revenue rose 12% year-on-year or 17% at constant currency in the second quarter. First-half Group product revenue increased by 7% or 9% at constant currency, in line with expectations
  • Due to A&N, the operating margin (EBITA, non-IFRS) reached 21.9% in the second quarter. First-half operating margin (EBITA, non-IFRS) was 17%

Sanjay Brahmawar, Software AG CEO, commented, “In the second quarter, we executed on our plan and delivered solid results. Our performance shows the focus and commitment of all teams throughout the Company. We will continue to strengthen our SaaS business and remain confident about meeting our full-year guidance. We are excited about the journey ahead with Silver Lake and fully focused on our mission to offer unique AI-enabled enterprise integration in the cloud.”


Workwave announced its Q2 2023 results. Key figures included the following:

  • 51% software bookings growth year over year
  • A gross retention rate of 98%
  • New customer growth of 54%
  • About 40% total recurring revenue growth year-over-year

David F. Giannetto, CEO of WorkWave, commented, “WorkWave is now reaching a level of maturity where all areas of the business are best in class – our technology, services, and customer support, all consistently demonstrate that WorkWave is the right partner, especially as so many technology companies face real challenges.

“Our consistent quarter-over-quarter performance underscores our commitment to our customers, as evidenced by our impressive customer retention and growth rates. We are both gaining more new customers, while retaining existing customers, and this is a credit to the entire WorkWave team that has been able to adapt and lead despite any changes in the markets around us.”

What is unclear is the churn rate, which is a concern with a gross retention rate of under 100%.


Salesforce Ventures announced an investment in Protect AI, the pioneers of MLSecOps.


Access rolled out Access Definitiv V3.8, the latest release of its flexible, cloud-based payroll and workforce management solution.

AuditBoard announced the availability of AuditBoard ITRM, its new IT Risk Management solution. AuditBoard also published a blog that reviews the other features released in the current quarter.

BMC launched BMC Automated Mainframe Intelligence (AMI) Cloud, a new product portfolio to help customers reimagine mainframe data management across the hybrid IT landscape, including public and private clouds.

Ceridian announced the newly tiered model for Dayforce Managed Payroll, Ceridian’s outsourcing model for payroll administration. Tiers include Standard, Select and Signature.

Commusoft launched a new sales solution that invites trade businesses to ‘stop quoting and start selling’. This new release aligns with Commusoft’s desire to move to a multi-platform company and to continue meeting their clients’ growing needs.

Corteza released 2023.3.2 with several new features, enhancements and bug fixes.

Demandbase has launched the first-ever Connected TV (CTV) advertising solution tailored specifically for B2B advertisers, using its proprietary Piper B2B DSP.

Dynatrace announced it is expanding its Davis® AI engine to create the industry’s first hypermodal artificial intelligence (AI), converging fact-based, predictive – and causal-AI insights with new generative AI capabilities.

Foxit has launched Foxit eSign eSignature on Salesforce AppExchange, to easily create and sign digital contracts, agreements, and forms to expedite business in a digital world.

Jitterbit launched Harmony EDI, a self-managed, cloud-based electronic data interchange (EDI) solution fully integrated into Jitterbit’s Harmony platform.

Jotform announced the availability of Encrypted Forms 2.0 offerings, end-to-end encryption, improved performance and better usability. Jotform also announced a new integration with Intuit QuickBooks.

Naverisk released 2023 R2 of its all-in-one RMM & Service Desk / PSA platform. Updates include an ESET integration for endpoint management, updated APIs and others.

NICE announced Industry Benchmarks, augmenting Enlighten Action’s generative AI-powered capabilities to allow brands to holistically compare their operations to industry standards. This enhances Enlighten Actions, using large language models to create stronger brand loyalty for consumers and allow business users to interact with data conversationally.

NICE announced ElevateAI’s “1K Every Day” initiative, extending the reach of its industry-leading on-demand AI services to organizations of all sizes. ElevateAI’s new “1K Every Day” offers a significant upgrade, providing up to 1,000 interactions of transcription services and CX AI per day, free of charge.

Pipeliner CRM v4.19.0 is out. The release includes new pivot table features, window minimisation and other features.

RoboMQ has released Hire2Retire Phase 5.3. It is now possible to convert an employee’s email mailbox into a shared mailbox upon termination. There is a new integration to Paycor and several other features.

Salesforce announced the general availability of Sales Planning, a new solution for Sales Cloud that makes it easy to build end-to-end plans fuelled by CRM data. Sales Planning will allow companies to drive growth by efficiently distributing capacity, territories, quota, compensation, and more.

ServiceNow announced expanded generative AI capabilities, case summarization and text‑to‑code to drive speed, productivity, and value for customers. It will add new premium SKU offerings across IT Service Management (ITSM), Customer Service Management (CSM), and HR Service Delivery (HRSD). They will be available this September with the Now Platform Vancouver release.

SuiteCRM’s driving force, SalesAgility, has just released SuiteCRM 7.14 Beta, which focuses on providing updated PHP 8.2 Support and upgrading Smarty, SuiteCRM’s templating engine, to v4.

UserGems published a quarterly roundup of new features and product updates. Updates include Account Tracking, Outlook Meeting Assistant, Customer email and Slack notifications, Salesloft integration and Customer Relationship types.

News from the week beginning 17th July 2023



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