ID Verification Image by Shaun from PixabayIn April, DocuSign launched ID Verification for EU Qualified. It has now announced the general availability of Liveness Detection for ID Verification. The solution extends the availability of the digital identity verification solution to areas such as contract management. Where the original release was limited in scope, DocuSign has now made the tool available as part of the signature workflow process.

Signatories need a valid ID, a mobile phone with a functioning camera and a supported web browser. The solution will confirm the live physical presence of the signer for a legal document. Thus helping to mitigate the risk of recordings or deep fakes.

As digital contracts become the norm across multiple industries. This new solution should help DocuSign strengthen its position as a market leader. In its 2023 Digital Maturity report, DocuSign identified that 43% are investing more in digital tools or automation. Specifically, 29% expect to invest in digital contract management, and 20% expect to invest within three years. While the report also highlighted that 24% plan to explore AI, this statistic seems low compared to other reports. Research by Salesforce found that 86% of IT leaders now expect generative AI to play a prominent role in their organizations soon.

Liveness Detection for ID Verification

The new solution was created in partnership with Onfido, whose biometric verification solution is now embedded within the DocuSign platform. The solution enables the contracting agencies to confirm the presence and identity of the signer before the document is signed as part of the process.

Mike Tuchen, Chief Executive Officer of Onfido, commented, “With instances of identity fraud on the rise, it’s never been more essential for businesses to ensure that their online customers are who they say they are. We’re excited to partner with DocuSign, which aligns with our goal of preventing fraud while simplifying the identity verification process for organizations across the globe.”

For any organisation looking to confirm a person’s physical identity as part of the contracting process, this mitigates against fraud. The use cases of such a solution are massive. With banks closing branches and people working remotely, getting a document physically certified is increasingly difficult. The industries that might benefit from this solution extend through finance, insurance, housing, healthcare, employment, and B2B transactions.

Extended supply chains may mean organisations can complete agreements remotely without travelling, reducing carbon emissions and travel time.

Inhi Cho Suh, DocuSign President of Product & Technology
Inhi Cho Suh, DocuSign President of Product & Technology

Inhi Cho Suh, DocuSign President of Product & Technology, said, “At DocuSign, we don’t believe in the false trade-off between either efficiency or risk. We’re infusing our entire product suite with AI to provide global customers with frictionless experiences that are smarter, easier and more trusted. Liveness Detection for ID Verification applies the power of artificial intelligence to live video selfies to provide the equivalent of face-to-face security without the inconvenience of showing up in person.” 

Liveness Detection for ID Verification is available globally to all existing ID Verification or ID Verification Premier customers.

Enterprise Times: What does this mean

DocuSign continues investing in AI and partnering with organisations that market AI solutions. It recently launched Agreement Summarization, which leverages the Microsoft Azure OpenAI services. It uses generative AI to summarise the key components of a document. This enables readers to extract key information from long documents before they sign them. With Liveness Detection for ID Verification, DocuSign aims to make the signature process of contracting and business documents more efficient.


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