The Mayo Hotel in Tulsa, Oklahoma has selected multiple Infor solutions. These include cloud-based Infor HMS and Infor SCS Sales and Event Management. The objectives include assisting the property adapt to today’s and tomorrow’s hospitality challenges as well as provide brand support as the business expands.
“We’re approaching our 100-year anniversary, and while we’ve made it a point to always keep the charm from when we first opened, we take a different approach with our business processes by adopting modern, forward-looking technology. As our guests’ tastes and needs evolve, so do we.
“Technology is at the forefront of the way we live today, so we’ve invested in new solutions and systems that will directly impact day-to-day tasks for employees and the overall guest experience,” said Macy Snyder-Amatucci, owner of The Mayo Hotel.
“Partnering with Infor has been seamless. It was clear from our initial training that we would be able to reduce onboarding burden and costs, increase revenue across the property and, ultimately, improve guest satisfaction by reducing administrative burdens from our teams and allowing them to focus on more value-add tasks.”
The Mayo Hotel
The Mayo Hotel is a historic 4-star hotel. Located in the heart of downtown Tulsa it has 102 rooms and is only about 500 metres (550 yards) from the BOK Center.
Hotel suites and rooms all have flat-screen TVs, iPod docking stations and WiFi. There is a Penthouse Rooftop Lounge, a traditional cuisine restaurant, plus a gym. A complimentary shuttle takes guests both to the airport and to locations within 7Kms (4.3 miles) of the hotel (which is 14Kms or 9 miles from Tulsa International Airport).
By introducing Infor, the Hotel will have modern solution technology tools suited to delivering consistently the best guest experience it can.
Infor HMS
Infor HMS (Hospitality Management System) will enable business teams at the Hotel to manage everything from the front office and reservations to accounting and sales within a single application. With a unified view of business performance, managers will have greater visibility into how decisions impact multiple departments. With a centralised, unified presentation of guest and business performance, the Hotel will be able to:
- track guest preferences
- simplify reservations
- book itineraries
- provide guests with relevant quality services.
The modules for event management provide:
- financial reporting
- revenue forecasting
- performance analysis
- food and beverage costing
- labour scheduling
- customer relationship management (CRM)
- a custom correspondence capability.
“Infor understands the complexity of the hospitality industry and the importance not only of managing guest expectations and satisfaction but also the importance of events and catering to the overall business,” said Joe Vargas, Infor Hospitality senior vice president and general manager.
“Infor is deep in hospitality, and our solutions have the capability to cover all aspects of the business — from sales to operations. Thousands of hospitality customers across the globe leverage Infor’s powerful cloud solutions to strengthen communication throughout different teams and departments to optimize guest and patron experiences for the future.”
Enterprise Times: what does this mean
Hotels, and similar hospitality locations, exist in an ever more competitive environment. Without the means to track guests, especially regular and high value ones, a property is at a disadvantage.
By selecting the Infor software, The Mayo Hotel will be able to compete with the best. As Macy Snyder-Amatucci, owner of The Mayo Hotel, said above: “As our guests’ tastes and needs evolve, so do we. Technology is at the forefront of the way we live today, so we (are) invest(ing) in new solutions and systems that will directly impact day-to-day tasks for employees and the overall guest experience.“
