Cognitive (Image credit/Pixabay/Gerd Altmann)Oracle has announced the addition of new generative AI features within Oracle Fusion Cloud Human Capital Management (HCM). The announcement follows quickly from its investment in and partnership with Cohere. In which it is committed to delivering Generative AI solutions across its solutions.

Chris Leone, Executive Vice President, Applications Development, Oracle Cloud HCM, commented, “Generative AI is boosting productivity and unlocking a new world of skills, ideas, and creativity that can have an immediate impact in the workplace. With the ability to summarize, author, and recommend content, generative AI helps to reduce friction as employees complete important HR functions.

Chris Leone SVP & GM Oracle Human Capital Management (HCM) Cloud (Source LinkedIn)
Chris Leone
SVP & GM Oracle Human Capital Management (HCM) Cloud

“For example, with the new embedded generative AI capabilities in Oracle Cloud HCM, our customers will be able to take advantage of large language models to drastically reduce the time required to complete tasks, improve the employee experience, enhance the accuracy of workforce insights, and ultimately increase business value.”

The new features are powered by the secure and scalable Oracle Cloud Infrastructure (OCI) generative AI service. It leverages each customer’s HR data set to provide meaningful results within their organisation’s context without compromising security or data privacy. The AI models are tuned using the organisation’s data set. This allows organisations to tune the generative AI to their organisational language and culture.

Where is generative AI used with HCM?

Oracle has already deployed more than 100 scenarios of Generative AI use cases for customers. Leone indicated that more would be added as customers and Oracle identified new opportunities. Currently, over 80% of updates are initiated by customer requests. With Generative AI still in its infancy, this crowdsourcing of ideas is sensible and necessary to take full advantage of the new technology.

Kim Kohlman, Vice President of HCM Operations, Hearst, commented, “Generative AI is the future of workplace technology with untapped potential to transform HR processes. The new generative AI features being developed by Oracle Cloud HCM are projected to elevate both our workplace and our workforce, helping employees and candidates save critical time and resources.

“We anticipate that these improvements with generative AI will allow our teams to focus their efforts on increasing productivity and driving meaningful business value. We look forward to seeing the benefits it will bring.”

Oracle has identified three categories for Generative AI scenarios.

Assisted Authoring

Assisted Authoring enables employees, managers, and HR leaders to quickly and easily author content and significantly improve productivity and time efficiency. Using a short prompt, such as a draft title for a job requisition or performance goal, the new generative AI capabilities can quickly generate content for users to review, revise, and approve. Allowing them to focus on more value-added activities. Examples of assisted authoring use cases include:

  • writing job descriptions and requisitions
  • automated goal creation, including detailed descriptions and measures for success
  • generation of HR Helpdesk knowledgebase articles to help employees efficiently complete HR tasks

Suggestions

As HR teams work through their processes, there are times when Generative AI can assist in an advisory role, even before a question is asked. Users can take these suggestions and use them, modify or reject them. Potentially saving time in the process and increasing the accuracy of what is created.

The example Oracle gives is recommendations for survey questions being designed by managers for employees. Another may be a response to a query from an employee or even insights based on an analysis of data. In the survey questions examples, the language used by the generative AI solution will reflect the organisation’s culture. It will also enable new starters or contractors to couch phrasing in terms employees are familiar with.

Summarization

Generative AI can greatly help in summarising information such as performance reviews. It may extract key points from an employee or manager review document and create action points that are faster to review and action. It could also combine all the information from reviews across a period, indicating trends or other factors for consideration.

Enterprise Times: What does this mean?

Holger Mueller, Principal Analyst & Vice President, Constellation Research, commented. “Oracle is quickly adding AI capabilities to its business applications, and HCM is a frontrunner, with generative AI being able to achieve unprecedented efficiencies for managers, employees, and HR professionals.

“Oracle has an edge over its HCM competitors thanks to OCI’s superiority running generative AI workloads in the cloud. With apps and infrastructure engineered together, Oracle can deliver cheaper, faster, and more integrated processes that create competitive advantage for enterprises.”

Mueller hits the nail on the head. With Cohere and other innovative generative AI solutions leveraging the powerful OCI stack, Oracle retains control of every aspect of its generative AI solutions. Making it easier to secure and enhance performance in the future. Expect more announcements, and Generative AI features from Oracle in the future.

LEAVE A REPLY

Please enter your comment!
Please enter your name here