Professional Services Image by Gerd Altmann from PixabayLast week news emerged from several vendors. They included product updates and customer stories. Certinia announced a new channel partnership with Asperii. Birdview, Scoro and Wrike unveiled the latest updates to their solutions. Customer stories emerged from Asana, Planview, and Sciforma.

Birdview PSA

Birdview announced a new AI-powered product update, the AI Project Plan Assistant. It helps to create a complete plan for your project based on its title and the information you provide about your organization’s key industry and main project management goals when creating your first trial account.


Asana published a case study detailing how Viessman has developed smart climate solutions for the future with Asana, integrated with Google Workspace. The solution improved employees’ ability to prioritize the most impactful work and execute quickly by creating a digital workplace. It also helped create a competitive advantage and stability when employees moved to remote working. Finally, the solution helped to attract new, younger talent with an easier-to-use solution.


Certinia has partnered with Asperii, a leading Israeli Salesforce partner, in a blog by Laura Bowmer. Asperii is a Salesforce Global Consulting Partner specializing in Service Cloud and Field Service. It has operations in Israel, the US, Ireland and Germany. Asperii was also involved In delivering the connected services business at WalkMe.

Saar Bargay, CEO at Asperii, commented, “Asperii is excited to team up with Certinia. This collaboration will expand our product and service offering, providing our current and future customers in the Israeli market with even more options that best suit their needs.

“As Service Cloud and Field Service experts serving customers globally, we are committed to delivering innovative workforce and service management solutions with the highest standards. We firmly believe that partnering with Certinia is a significant step forward on this journey.”


Planview has published a case study of Max Life Insurance Company Limited (Max Life), a leading insurer in India. Max Life moves from using spreadsheets to Planview for its project and portfolio management processes. Using Planview, it unlocked project and portfolio visibility, critically assessed prioritization and fast-track advancement towards digital transformation.

Planview is a streamlined document repository for all of Max Life’s Digital Tech project-related work, with standardized stage gates and approvals that allow the business to easily govern its work. In addition, Max Life has expanded Planview’s footprint further within the two years of initial procurement.

Bhavna Longani, vice president & head of strategy, portfolio & compliance (sp&c) at Max Life Insurance, said, “The automation enabled by Planview has empowered our Technology teams to provide visibility of our investments, run more work, with more resources and with greater efficiency.”


German non-profit water management company, The Ruhrverband, has chosen Sciforma for managing its project portfolios. The Ruhrverband must balance cost effectiveness while prioritizing the well-being of the region’s citizens and the environment. For those reasons, they selected the Sciforma PPM software solution as it delivers an optimal balance of usability, functionality, and cost. Sciforma will be used by their executives, project managers, and project teams across the organisation.

Markus Rüdel, Head of Corporate Communications at The Ruhrverband, commented,  “Without neglecting economic aspects, we put the wellbeing of the region’s citizens and the environment at the center of our attention. The key to cost-effective investments like ours is targeted project portfolio management. Sciforma will support us in this.”


Scoro revealed the latest updates to its solution. Sharing the Gantt chart view with people outside the organisation is now possible. Users can create a snapshot and send a unique link to outsiders. Those with the link can see the same tasks, events, and project phases as the sharer in Scoro.

The second, bigger update is the launch of the Reports Library. This includes shortcuts to almost 50 useful reports that help you measure and analyze the key aspects of your business. The reports are divided into six bigger categories for easier navigation – productivity, utilization, revenue, cost, profitability, and sales.

It has also added new financial metrics, including Gross income, delivery margin and average billable rate for projects.

It is now working on more updates, including streamlined retainer projects and integration with the Exact finance solution.


Smartsheet announced its Q1 2024 results. Mark Mader, President and CEO of Smartsheet, commented, “Our fiscal year is off to a solid start. We continued to drive growth this quarter, exceeding our guidance on both the top and bottom line.

“We are seeing strong demand from our enterprise customers, who continue to choose Smartsheet to help them accomplish their mission-critical work and solve their toughest problems. Looking ahead, we’re planning to expand the AI-based capabilities in our platform to help our customers unlock new, higher-value work.”

Key figures included:

  • Revenue: Total revenue was $219.9 million, an increase of 31% Y/Y.
  • Subscription revenue was $206.0 million, up 33% Y/Y.
  • Professional services revenue was $13.9 million, up 7% Y/Y.
  • GAAP operating loss was $32.1 million, or 15% of total revenue, compared to $69.8 million, or 41% of total revenue, in the first quarter of fiscal 2023.
  • Net operating cash flow was $34.6 million, compared to a loss of $5.1 million in the first quarter of fiscal 2023.
  • Free cash flow was $31.3 million, compared to $(9.1) million in the first quarter of fiscal 2023.
  • Calculated billings were $215.5 million, representing year-over-year growth of 20%
  • The dollar-based net retention rate was 123%
  • The number of all customers with annualized contract values (“ACV”) of $100,000 or more grew to 1,569. Up 42% Y/Y


Wrike announced the availability of Wrike Connector for Microsoft Power BI, a leading data analytics and reporting tool. The integration allows Wrike users to pull data directly from Wrike into Power BI, giving teams access to deeper reporting insights and the ability to visually measure the impact of every OKR, strategic initiative, campaign, or agile project.

Archie Sharma, Vice President of Partnerships, Business & Corporate Development at Wrike, said, “Our research has shown that teams are using up to 14 different siloed applications and tools to get work done every day, resulting in lost data and inefficient work. The same research found that organizations can save up to $4.1M by centralizing all work into a single source of truth.

“This new integration creates a centralized place for Power BI users to connect data from their existing Wrike workflows – as well as inputs from ERP (SAP), CRM (Salesforce), ITSM (ServiceNow), MarTech (Marketo, HubSpot), and AdTech (Meta, Google) systems – with one simple click, creating a seamless reporting flow. With this integration, teams can now more accurately track performance of every initiative from a variety of inputs, and show how their team or department is moving the needle for the entire organization.”

Wrike also announced new features to support marketing agencies using its platform. It has added new marketing templates to the Wrike Template Library. These address many use cases, including Go-to-market, campaign management and event management.

Wrike Marketing Insights now allows marketers to integrate Wrike with 15 of the most commonly used channels in their martech stack, such as digital tools across advertising, social media, and marketing automation.

Esther Flammer, CMO of Wrike, commented, “Now, more than ever, marketers need to prioritize alignment, collaboration, and efficiency to accelerate their campaigns and drive revenue growth for their companies. Our Dark Matter of Work research found that marketing professionals are spread across 15 applications on a daily basis, only half of which are integrated. This gap between disparate tools creates broken workflows and low visibility into work taking place.

“Compounding that are budgetary and headcount constraints brought on by economic uncertainty. Marketers are at a breaking point – they’re spread too thin and are being asked to do more with less.

“Wrike Marketing Insights surfaces the most important performance metrics across applications so marketers can instantly understand and leverage high-performing campaigns. And the new templates automate processes with the click of a button, so teams can focus on the most impactful work that will move the needle. With all work standardized and in one place, tasks won’t slip through the cracks and progress can easily be tracked.”

PSA PPM and Work Management news from the week beginning 29th May 2023




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