Last week Adobe made a series of announcements at its EMEA Summit, including the launch of Adobe Express. At Salesforce Connections, the company launched its latest generative AI product offerings, Marketing GPT and Commerce GPT.
Precisely revealed how San Bernadino County has mitigated the risk of wildfires with its Wildfire Risk Solution. Telstra is to transform the networks at the Royal Opera House in a major project. Pigment received $88 million in a new funding round led by ICONIQ Growth.
Medius announced the acquisition of Expensya, an expense management vendor. Pipefy unveiled new AI capabilities for its no-code platform. Software AG signed a commercial partnership with Konsentus to help banks securely participate in the open banking ecosystem. Copado has announced a technology partnership with nCino, Inc. Sinch AB has appointed Sylvan “Sibito” H Morley III as Chief Data and Transformation Officer.
Pick of the week
Zellis issued a statement about the data breach resulting from the vulnerability in MOVEit from Progress Software that affected several customers. The statement said:
“We can confirm that a small number of our customers have been impacted by this global issue and we are actively working to support them. All Zellis-owned software is unaffected and there are no associated incidents or compromises to any other part of our IT estate.”
“Once we became aware of this incident we took immediate action, disconnecting the server that utilises MOVEit software and engaging an expert external security incident response team to assist with forensic analysis and ongoing monitoring. We have also notified the ICO, DPC, and the NCSC in both the UK and Ireland. We employ robust security processes across all of our services and they all continue to run as normal.”
Acquisitions
UKG has agreed to acquire Immedis, a leading global payroll provider with technology and services supporting over 160 countries. Subject to closing conditions, the acquisition is expected to complete within 60 days.
Appointments
Ceridian announced the appointment of Sam Alkharrat as EVP and Chief Revenue Officer (CRO), reporting directly to Steve Holdridge, President of Customer and Revenue Operations.
Conga announced the appointment of Simon Edwards as Chief Financial Officer.
Carin Giuliante officially assumed the role of chair and chief executive officer of Deloitte Tax LLP. The first female to lead Deloitte’s tax business, Giuliante succeeds Steve Kimble. Kimble served in the role for six years and will continue in leadership roles in the US and globally.
DocuSign announced the appointment of Anna Marrs to its Board of Directors, effective immediately. Marrs will also join the Board’s Audit Committee.
Dynatrace announced that its Chief Revenue Officer (CRO), Steve Pace, plans to retire from the company and that Dan Zugelder will be appointed as the company’s new CRO, effective July 5, 2023.
PluralSight announced the appointment of Matthew Collier as Chief Customer Officer (CCO).
Salesforce has shuffled its top management positions, Reuters reported. Miguel Milano was appointed as the chief revenue officer. Ariel Kelman was appointed as Salesforce’s chief marketing officer.
Business
Immersive Labs and Accenture have launched the beta of the Cyber Million program. Powered by the Immersive Labs platform, with Accenture Security as the first foundational partner, it aims to solve the cybersecurity talent deficit by increasing access to one million entry-level cybersecurity operations jobs over the next decade.
Creatio announced a new exclusive partnership with Qualysoft in Hungary. The agreement between partners grants exclusive rights for Qualysoft to work with Creatio’s no-code platform, localize and hold training and certification in Hungarian and establish partnerships on behalf of Creatio to further develop the Hungarian market.
GoodData has partnered with Arria, a generative artificial intelligence (AI) leader, to help the world’s top organizations unlock more value from their data. GoodData will leverage Arria’s technology to provide self-service natural language insights to its global customer base directly inside existing systems.
Infosys announced a new Proximity Centre in Oslo, Norway, as part of its continued expansion plan in the Nordics.
Ivanti announced a collaboration with Greenly, a cutting-edge carbon accounting platform. This strategic partnership is a significant milestone for Ivanti. It underscores the company’s commitment to improving its Corporate Social Responsibility (CSR) and marks a pivotal step in its ambitious sustainability program.
Jitterbit announced it is sunsetting the Zudy brand after successfully integrating the two company’s operations. Jitterbit acquired Zudy in March.
KX has joined forces with Lockheed Martin UK for ‘Alliance’, a collaboration of leading UK-based firms aiming to deliver a winning proposal for the British Army’s Collective Training Transformation Programme (CTTP).
Mendix announced an ambitious strategy to build a robust technology partner community to empower enterprises and software startups to dramatically accelerate digital transformation. The low-code leader is now strengthening and expanding its ecosystem with a new generation of technology partners and integrated solutions and will support their solutions and software components offerings in the Mendix and Siemens marketplaces.
Qualtrics announced that it had achieved StateRAMP certification and has been accepted into the US Department of Defense (DoD) Chief Digital and Artificial Intelligence Office (CDAO) Tradewind Solutions Marketplace (TSM), a digital repository of post-competition, readily-awardable technology solutions.
Salesforce and Google Cloud announced an expanded strategic partnership to help businesses utilize data and AI to deliver more personalized customer experiences, better understand customer behaviour, and run more effective campaigns at a lower cost across marketing, sales, service, and commerce.
Salesforce, Deloitte and the World Economic Forum announced the Yes San Francisco Urban Sustainability Challenge. The UpLink initiative invites ecopreneurs worldwide to submit innovative solutions to help shape the city of San Francisco’s sustainable future.
UserGems announced the award of funding by the Austrian Research Promotion Agency (FFG) for a $1M project to strengthen the AI capabilities of its sales intelligence solution.
Customer
Accenture Federal Services has won a $329 million prime contract to manage a comprehensive information assurance and privacy program for the United States Agency for International Development (USAID).
Colgate-Palmolive Company will partner with Aera to automate complex decision-making for its fast-growing Hill’s Pet Nutrition division to achieve new efficiencies and service levels.
Forever 21 has selected Amperity as the critical foundation to maximize the value of its omnichannel data by delivering relevant, personalized customer experiences. With Amperity, Forever 21 will be able to reach more consumers while enriching advertising campaigns through insights on cross-channel behaviour, data science scores, and content affinities.
Hong Kong Aircraft Engineering Company Limited (HAECO) has leveraged the Boomi platform to modernize its enterprise IT infrastructure and pivot towards data-driven workflows and processes.
Business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. TCC plans to implement a broad range of Calabrio’s automated, data-driven solutions to support the contact centre complexity of its growing client base and hybrid working in a multi-channel customer service environment.
Fenergo announced that Coinmotion, the Finland-based cryptocurrency service provider, has selected Fenergo’s Transaction Monitoring to streamline anti-money laundering (AML) compliance processes.
Freshworks Inc announced that its service management platform, Freshservice, is helping drive digital transformation at higher education institutions nationwide, including Texas A&M University.
IFS Ultimo published how Hoogheemraadschap De Stichtse Rijnlanden (HDSR) benefits from its EAM solution.
UAE cosmetics supplier MADI International has deployed Infor WMS with the assistance of SNS. It will support a shift from a 3PL model to insourced warehousing operations. The platform will fully integrate with MADI’s existing ERP platform, optimizing inventory and fulfilment accuracy and streamlining distribution operations.
MHR has revealed that Weston-Super-Mare Town Council now uses iTrent and People First solutions to regain control of its HR systems from North Somerset.
OutSystems has entered into a Memorandum of Understanding (MoU) with PETRONAS Digital Sdn Bhd (PDSB), the digital arm of PETRONAS, to promote and accelerate the use of low-code app development in PETRONAS Group.
YETI has revealed how it is leveraging Salesforce‘s solution to manage the entire online and in-store customer lifecycle.
Salesforce also revealed how Ariat could capture and analyze customer preferences, purchase history, and interactions across various channels, like email, text, and chat.
In another release, Salesforce announced that Cushman & Wakefield is making significant strides in its sustainability efforts by becoming the first commercial real estate company to adopt Net Zero Cloud globally.
Kona Ice announced the selection of SOCi Inc., the leading comarketing cloud for multi-location enterprises, to manage its extensive online local listings.
Zuora announced that Sodexo Benefits and Rewards Services, a world leader in employee benefits and engagement solutions, has selected Zuora® to power its billing services, helping to launch new products and services for its clients.
Funding
Salesforce Ventures announced an investment in Cohere, a leader in enterprise-focused AI.
Mosaic has raised $26 million in a Series C round led by OMERS Ventures, with continued investment from Founders Fund, General Catalyst, and Friends and Family Capital.
Product
6sense announced significant enhancements to 6sense Conversational Email with the launch of its AI Writer functionality. This new functionality expands on the generative AI capabilities customers use within 6sense Conversational Email to maximize the effectiveness of email outreach and marketing.
Act-On has launched Act-On AI Create for enhanced email generation. Act-On AI Create is available today to help marketers instantly create relevant email content and reduce time deploying automated programs.
Adobe made a series of appointments at its Summit last week. Adobe launched Adobe Express, the all-in-one content creation app that makes it fast, easy and fun to design and share standout content and Adobe Firefly, the world’s most differentiated generative AI offering, empowering brands to accelerate experience-led growth.
Adobe also announced enhanced features for its Content Supply Chain solution and showcased strong momentum among European customers and partners. There were innovations for the Adobe Experience Cloud, including new Sensei GenAI features.
Aprimo announced the launch of AI Content Coach, a groundbreaking tool that transforms content operations through the power of generative AI. Powered by Microsoft Azure OpenAI Service and Chat GPT, AI Content Coach is designed to revolutionize content creation by offering companies new levels of creativity, efficiency, and brand compliance.
Codeless Platforms released Applications Platform Private Cloud Connector v1.4, which includes a new filter for search processes and new operations.
Collibra announced innovations and integrations to help customers realize more value from their cloud migration and modernization investments. The latest release of the Collibra Data Intelligence Cloud provides expanded integrations with leading technology partners, new data quality capabilities, and new out-of-the-box workflows. The updates enable customers to build on existing systems and processes while using Collibra to gain visibility and expand access to trusted data across their organization.
At its annual cybersecurity conference, ConnectWise made several announcements, including updates to its security portfolio.
Demandbase released AI-powered buying groups. The Demandbase platform will analyze millions of data points, drawing from more than 150M B2B contacts combined with the industry’s deepest advertising, intent, and engagement data to generate dynamic B2B buying groups, assign roles and personas, and recommend new contacts. It will also aggregate buying signals across the group and streamline engagement, unlocking a clear competitive advantage and saving hours of manual research and guesswork to drive greater revenue growth.
Fenergo launched KYC & Transaction Compliance, a new offering for fintechs that combines its KYC and transaction monitoring solutions and enables continuous monitoring of the customer profile.
KX launched a new version of PyKX, its Python first interface to kdb+, with a development-only licence. This launch expands the reach of KX technology to the over 10 million strong Python developer community, enabling them to experience the data processing and analytical power of kdb+ and its underlying vector programming language q while remaining in their native Python development environment.
Leadspace announced Revenue Radar. Revenue Radar is the industry’s first revenue navigation system to use multi-signal AI targeting to map the fastest route to revenue. Sales and marketing teams can now minimize spend and maximize revenue by proactively targeting the accounts and people with the highest likelihood to buy.
Neo4j announced new product integration with Google Cloud’s latest generative AI features in Vertex AI, Google’s leading large language model (LLM) platform. The result empowers enterprise customers to harness knowledge graphs built on Neo4j’s fully managed cloud offerings in the Google Cloud Platform for generative AI insights and more accurate, transparent, and explainable recommendations.
NICE launched three new solutions as part of Enlighten, the trusted AI for business, purpose-built for the Customer Service environment: Enlighten Co-Pilot, Enlighten Auto-Pilot and Enlighten Actions
o9 Solutions is setting a new standard for multi-tier supplier collaboration by leveraging AI and advanced analytics capabilities to drive real-time, bi-directional collaboration between customers and suppliers.
Quickbase announced the next generation of the platform at its flagship customer event, Empower 2023. The updates included next-generation forms, Snowflake integration, Scaled Solution Management, mobile Dashbards and File Manager.
Salesforce announced the general availability of WhatsApp for Service Cloud, powered by data and AI, which empowers organizations to efficiently connect with customers through personalized and proactive messaging experiences across marketing and service touchpoints.
Tipalti announced it had embedded OpenAI’s GPT-4 technology to strengthen Tipalti Pi (Payables Intelligence), their continuously-adaptive and integrated payables intelligence engine that harnesses the power of artificial intelligence (AI).
