Last week Rockwell Automation published its 8th Annual “State of Smart Manufacturing Report: Automotive Edition”. Blue Yonder, IFS and SAP all made several customer announcements. Sage and ZumZum announce CSR initiatives. Customer stories also came from Paperless Parts and ToolsGroup.
Pick of the week
IFS has partnered with HOIST, already a strategic partner in the IFS Ecosystem, to develop and deliver a mid-market specialised service offering to help further drive customer satisfaction in the IFS ecosystem. FLEXPLUS is a flexible lifecycle support program offered to IFS mid-size customers worldwide, particularly tailored toward customers that require high touch, low volume engagement with IFS experts.
IFS Chief Customer Officer, Mark Moffat, commented: “It is part of our DNA at IFS to drive not just value, but a choice of engagement models for our customers; the partnership FLEXPLUS with HOIST is an essential addition to our portfolio. Our partnership with HOIST has grown and matured over many years and we are looking forward to working closely together to fulfil the needs of many of our customers in a new context”.
CEO & Co-Founder of HOIST, Nick Mezher, Added: “At HOIST, our focus is always to explore new ways of enhancing the user/customer experience. We are grateful and proud of the strong working relationship we’ve built with IFS over the years, and we are excited to now be able to extend our services through FLEXPLUS with IFS’ collaboration and support. Through our values of commitment, collaboration, and continuous growth, we hope to continue to provide top quality service to our customers and look forward to expanding our relationship with IFS and IFS Customers.”
Business
Part of Access Legal, previously known as Oosha, Access Managed Services plans to increase its IT service engineer team by a fifth to support the delivery of its core operations and security and support functions, including network and device security, virtual desktops and disaster recovery.
Esker announced the issuance of U.S. Patent No. 11631265 by the U.S. Patent and Trademark Office (USPTO) for Esker’s machine learning technology. Spanning both the source-to-pay (S2P) and order-to-cash (O2C) cycles, Esker’s AI-powered solutions are built to vastly reduce repetitive and low-value tasks. The patented technology addresses the need for accurate automated data extraction on incoming documents.
MaxGrip, a specialist in Enterprise Asset Management (EAM), has joined the IFS Global Partner Network. MaxGrip is headquartered in the Netherlands, with main offices in the USA and Malaysia.
The Sage Foundation announced a new partnership with CARE International UK, a global humanitarian organization delivering emergency relief and long-term development projects worldwide. The Foundation will provide $224,000 to support global relief efforts for natural disasters and humanitarian crises as part of its commitment to support communities in need. The partnership will initially run for a year, with the potential to be extended further.
The Zumzum Foundation is donating its time and services to Broadstones School, a special nurturing school based in Stockport, UK. With the help of the Zumzum Foundation, Broadstones School Ltd saved £30,000 by avoiding the hassle of spending money on expensive systems and hiring new staff.
Customer
Mitr Phol Sugar, Thailand’s and Asia’s biggest sugar producer, has digitally transformed the transportation capabilities of its logistics company, Fast and Fair, with Blue Yonder. onsemi, a leader in intelligent power and sensing technologies, has chosen to implement Blue Yonder’s SaaS-based Supply Chain Planning solutions, including demand planning, supply planning, inventory optimization, and integrated business planning., Kingston Technology Far East Corp has selected to implement Blue Yonder’s SaaS-based supply planning solution to improve its supply chain planning capabilities and customer satisfaction
Leading Finnish smart materials technology provider Bang & Bonsomer will upgrade to the IFS Cloud ERP software solution to expand into new geographical markets and drive growth.
Stanek Tool, a trusted provider of precision machined parts and complex assemblies, has integrated Paperless Parts’ advanced quoting software to enhance customer service and attract young talent for continued growth.
Global manufacturer Jabil has undergone a massive digital transformation to SAP S/4HANA Cloud. Cynthia Kendall, IT director at Jabil, commented, “We’ve seen marked improvements in speed because we’re on an SAP HANA Cloud database. In addition, bringing our ERP applications into the cloud has given us significant improvements in scalability from business transparency. For example, we now have visibility into all open sales orders by facility in just seconds, versus what historically took over an hour.”
SAP revealed how Rocket Consulting, an early adopter of SAP Business Technology Platform (SAP BTP), has regularly deployed SAP BTP to extend the lifespan of its clients’ SAP Business Suite systems.
D.I.MAR, an Italian leader in the frozen food industry, has selected ToolsGroup solutions to heighten its supply chain performance, bolster supplier relationships, and drive enhanced business results.
Product
The Access Group announced that it is integrating its Access Charity CRM solution with Assemble, the market-leading Volunteer Management Software acquired by Access in June 2022.
Hansaworld releases version 2023-05-13 of its ERP solution. The update includes improvements to Point of Sales, CRM, and Rental and localisation improvements for Croatia and Paraguay.
Infor has partnered with TipQwik to offer hoteliers the ability to provide guests with more flexible tipping options. Through this advanced integration, Infor Hospitality Management System (HMS) customers can instantly offer guests the ability to securely and efficiently give gratuities to select staff departments. Hotel guests access the gratuity function via the HMS Mobile Guest Experience, providing a quick and convenient way to manage gratuities. Gratuities can be posted and processed via a credit card on file or posted directly to a guest’s hotel account for seamless integration into the Infor HMS property management system.
Intuit announced that it is expanding its platform architecture to include a proprietary Generative AI operating system (GenOS) with custom-trained financial large language models (LLMs) that specialize in solving tax, accounting, marketing, cash flow, and personal finance challenges. Intuit’s GenOS empowers Intuit technologists to design, build and deploy breakthrough generative AI (GenAI) experiences with unparalleled speed. The company is fueling rapid innovation at scale across its products and services to solve its customers’ most important financial problems and drive durable growth.
Simpro unveiled its latest updates, Simpro IOT 3.7 and Simtrac 5.2. Simpro IoT included a new look and feel and several UX improvements. Simtrac has similar branding updates and a couple of other fixes.
Xero unveiled several updates to its products. Within Xero business, it is easier to identify bills that are yet to be assigned to a project. There are updates to Xero HQ and Practice Manager. For the UK, disallowable expenses will no longer cause an SA103F to be created. Hubdoc’s bank statement extraction feature now supports statements from U.S. Bank.
