Pegasystems has unveiled research conducted by Savanta at its annual PegaWorld iNspire conference. Based on a survey of 600 business decision-makers, it found that firms will continue to adopt AI and Automation over the next ten years. Enterprise Times requested the full report, but this was not sent through before this article was written.
The report concludes that the age of the Autonomous Enterprise is beginning. 96% of respondents believe they will work for an autonomous enterprise within 10 years. While only 15% feel their organisation is already at that stage, 75% have plans to start becoming an autonomous enterprise.
Pegasystems defines an autonomous enterprise as “an organization which comprehensively applies AI and automation to engagement, servicing, and operations across the organization to operationalize agility and create a business that can become self-optimizing.”
Ushering in the Age of the Autonomous Enterprise strewn with traps
The report highlights several different paths to becoming an autonomous enterprise, not all of which are ideal. Organisations often perceive that the first step towards an autonomous enterprise is understanding what requires automating. The challenge or mistake organisations have made is looking for a quick fix for a specific solution or opting for a major technology upgrade with predetermined automations that may not align with the organisation’s processes. 46% of respondents have fallen into this trap.
This trap has negative consequences for many, with operational inefficiencies seen by 40% and increased risk by 35%. This trap is common for many, with only 4% of firms not investing at some time in a one-off solution with no integrations.
The approach to one-off solutions and leveraging legacy solutions come at a cost. 25% of respondents have spent 51-100% of their budget on such solutions, and 41% have seen increased costs for legacy solutions.
Can Pegasystems provide the answer?
So how are customers resolving the dilemma? Pegasystems believes that unified platforms that connect disparate systems coupled with embedded AI can resolve the challenge and avoid the pitfalls. 84% see these unified systems as ‘extremely’ or ‘very’ important to improve operational efficiencies. 75% believe that AI will be pivotal in the next five years. If anything, that 75% is low. With the recent enhancements delivered by Generative AI, that number should climb rapidly shortly.
Don Schuerman, chief technology officer Pega, commented, “This study tells us unequivocally that the age of autonomous is not only coming – in many respects, it’s already here. Applying AI and automation to decisioning, operations, and servicing across the organization will create a major change in the mindset of how organizations operate and drive the rise of the autonomous enterprise in the coming years.
“In a new world that moves at the speed of AI, manual work, static decisioning, and band-aid solutions are holding back the legacy enterprises of today. The successful organizations of tomorrow will be autonomous enterprises that operationalize agility and focus, bringing people together to deliver hyper-personalized engagement, hyper-efficient operations, and seamless customer experiences.
“This requires a change in technology but also a change in mindset. As the speed of change increases, a self-optimizing autonomous business will be able to deliver the best-in-class experiences customers and employees demand and deserve.”
Pegasystems has already helped deliver an autonomous enterprise to Wells Fargo, Aflac and Navy Federal Credit Union. At its annual conference, it will continue demonstrating how its platform can assist organisations in achieving an intelligent autonomous enterprise.
Enterprise Times: What does this mean?
The press release highlights some interesting findings from a report that has a significant sample. Without the full report, it is unclear whether the authors segmented the report by geography or industry. Did they find significant differences between them? The responses were from the United States, the United Kingdom, France, Australia, the Netherlands and Germany, but no breakdown was given.
The data from the report will undoubtedly feature in the keynote. Pega will also reassure customers and prospects that its solutions can turn disjointed processes and legacy applications into autonomous enterprises within the next ten years. It can achieve this with support from its SI partners which include Accenture, Capgemini, Cognizant, EY, Infosys and TCS.
