Another busy week for news, though there were some signs of slowing down as Christmas approaches. Kensu launched what it believes is the first 360 data observability solution on the market. A few months after Quip Slides’ demise, Matik launched a presentation generator for Salesforce. Zoho announced an update to Zoho Desk with Blended Conversations, combining Guided Conversations and its Instant Message Framework. Demandbase announced workspaces, enabling larger organisations to segment their sales motions for greater focus.
Oracle provided a strong set of results for Q2 fiscal 2023, but growth in the US seems meteoric compared to elsewhere. Fusion and NetSuite performed well, delivering substantial growth.
ITV Studios uses Zoho Creator, the Zoho low-code platform, to great effect.
Acquisitions
BTRS Holdings Inc (Billtrust) announced the completion of its acquisition by the EQT X fund (“EQT Private Equity”), part of EQT, a leading global investment organization. The transaction was announced on September 28, 2022, and received shareholder approval on December 13, 2022.
Appointments
Digital Workforce has appointed Juha Järvi (MSc (Econ)) as the Global Head of Healthcare. Juha will start in his new role on 1 January 2023.
Jedox named Dr Björn Schmidt its new Chief Financial Officer (CFO).
Seismic announced the appointment of Johanna Flower to its board of directors. Johanna brings over 20 years of go-to-market expertise, category creation and leadership experience at technology companies.
SirionLabs announced the appointment of Frank Holland to its Board of Directors. Holland brings more than two decades of experience in leadership roles in the high-tech industry to Sirion.
Thoughtspot has appointed Rajesh Dhiman as Senior Director Global Systems Integrators, responsible for building and developing key global partnerships. Britny Holloway also joins to lead AWS Global Alliances from AWS. Holloway will oversee the ThoughtSpot AWS partnership as the two organizations expand to serve an increase in joint customer demand.
Business
Tracxe Limited has joined the global Appian Education Partner Program. Based in the United Kingdom, Tracxe trains and enables young graduates from diverse educational backgrounds for employment as entry-level technology professionals to supply new talent and bridge the IT skill gap.
Datarails has announced an Integration with leading Enterprise Resource Planning (ERP) software Priority.
Digital Workforce Services Plc signed a partnership agreement with open-source RPA technology company Robocorp. Digital Workforce will incorporate Robocorp’s Gen2 RPA technology into its multi-technology service offering.
DocuWare, the leading document management and workflow automation solutions provider has received the NF552 certification for its Version 7 software solution. It was issued by the French auditors INFOCERT/AFNOR, accredited by COFRAC.
Salesforce announced it would bring over 250 commerce partner apps to AppExchange – the leading enterprise cloud marketplace – to help reduce costs, increase efficiencies, and drive customer success on Commerce Cloud. By the end of February 2023, Salesforce commerce partners such as Algolia, Akeneo, Adyen, Bambuser, Bazaarvoice, Bringg, Builder.io, Forter, InRiver, Ordergroove, Predict Spring, Threekit Visual Commerce, Uniform, Yottaa, and hundreds of others will be available on AppExchange.
ThoughtSpot, the Modern Analytics Cloud company, and dbt Labs, the pioneer in analytics engineering, announced a formal partnership to bring self-service analytics to the modern data stack. ThoughtSpot also announced that its Team and Pro editions are now listed on the AWS Marketplace.
Customer
UnitedLex, a leading data and professional services company for legal, has successfully automated its contract processes with a unified, end-to-end Conga solution that supports sales and revenue growth.
Domo has partnered with Minnesota-based non-profit organization MATTER to enhance the development and vision of the MATTER Innovation Hub (MIH) initiative. By partnering with Domo, MATTER will gain actionable insights into the initiative’s impact and its success with students.
Asia Healthcare Holdings (AHH), which provides operational expertise to drive growth across three major single-speciality hospital chains, has partnered with HROne to automate its HR Operations.
Jotform revealed how the Cincinnati Zoo used Jotform to help it name a newly born Hippopotamus.
Perenco, the UK-based gas production company, has selected MHR to streamline HR, reduce costs and increase productivity across its 1,300-strong UK workforce.
URC Vietnam, a part of Universal Robina Corporation, has partnered with NTT Ltd to future-proof URC’s IT and security infrastructure through NTT’s managed cloud services. NTT Ltd announced the deployment of a new digital office in the Krakow headquarters of the HEINEKEN Shared Services Center. Thanks to this implementation, nearly 1,500 employees can experience a hybrid workplace model.
Casey’s General Stores, Inc., the third-largest convenience store retailer and the fifth-largest pizza chain in the United States, has experienced increased revenue and engagement with its customer base with the help of Salesforce technology. Salesforce has assisted Casey’s in sending over 1 billion marketing messages to their more than 5.5 million Rewards loyalty members this year.
Woolworths, a 90-year-old South African retailer with a presence in 10 other African countries, has signed a multi-year contract with Zycus to transform its source-to-contract process.
Financial Reports
Jotform published a review of 2022 with milestones such as 1 billion forms submitted, adding over 170 employees and adding Istanbul as its sixth office. It also launched Jotform Store Builder, Jotform Sign and Jotform Teams.
Laiye revealed global revenue growth for the last 12 months and plans for continued growth in ‘23/’24 in a business update. Last year, it added customers such as Amadeus, the Bank of China, Eurostar, the Hong Kong Hospital Authority, and the State Grid Corporation of China. Laiye also acquired Conversational AI startup Mindsay and IDP specialist Intelligence Qubic to build an integrated Work Execution Platform.
Guanchun Wang, Chairman and CEO of Laiye, said, “We are pleased to be able to deliver solid growth in a tightening market for tech. The Work Execution System category is at the start of its journey, and we have exciting plans, including with major yet-to-be-announced partners, to drive the WES category forward over the next few years.”
Serviceaide, Inc., a global provider of modern IT and enterprise service management solutions, published a business update around its growth and new product innovations. The company launched Asset Discovery Expert, Service Automation 2.0, and the Luma Virtual Agent Mobile App and grew its presence in Europe and Latin America.
Wai Wong, Founder and CEO of Serviceaide, commented, “2022 has been a momentous year for Serviceaide. We delivered major new capabilities and solutions across our product portfolio to help customers achieve higher levels of productivity and performance in their enterprise and IT service management organizations. We also continued our international expansion in both Europe and Latin America, setting the stage for continued innovation and growth in 2023.”
WSO2 published a business update for 2022. It is aiming to close the financial year with 30% year-over-year growth. Over 800 customers in over 90 countries — including government agencies and global leaders in financial services, communications, healthcare, and technology — now rely on WSO2’s products and solutions. The company added two offices in Singapore and Malaysia and now has over 900 employees.
Radhik Colombage, Vice President of Corporate Marketing at WSO2, commented, “For a company founded in Sri Lanka to stand side by side at leading global events with technology giants like Microsoft, Google, and Intel is an impressive feat. It demonstrates the company’s, and our people’s, standing within the industry. In the past year alone, we’ve presented at over 100 events, speaking to thousands on diverse platforms and stages. These events attract the who’s who, the movers-and-shakers, and thought leaders of next-generation industries. That is a massive accomplishment, showing how much we’ve grown as a company over the past two decades.”
Product
Alight announced it had expanded the clinical guidance capabilities within Alight Total Health.
Cezanne has released Kudos, a new feature that harnesses the power of peer-to-peer recognition, making it easy for employees to recognise and celebrate the contributions of their colleagues, thank each other for their support or acknowledge a job well done.
insightsoftware announced the release of Jet Analytics Cloud. This launch is a managed services offering of insightsoftware’s Jet Analytics, reporting and analytics solution, designed to simplify financial and operational reporting and augment the value of the user’s data.
Medius Procurement SuiteApp has achieved the ‘Built for NetSuite’ status. The new SuiteApp, built using the Oracle NetSuite SuiteCloud Platform, helps organizations eliminate maverick spending and extends existing procure-to-pay functionality in NetSuite to improve supplier relationships and buyer experiences.
NICE launched ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer community. ElevateAI enables creators to quickly and easily tap into NICE’s award-winning AI with developer-friendly APIs, instant sign-up capabilities, and affordable consumption-based pricing. NICE also launched Enlighten AutoSummary, a complete, out-of-the-box, AI contact centre solution for automatically generating contact centre summaries of every customer interaction with an agent.
Place has announced the next release of its subscription management platform, version 1.59. The update includes the following:
- Improved Metered Billing UX and Customer Product Usage Variance Analysis
- Better Billing and Forecasting from Opportunities with VAT Calculations
- An Improved NetSuite Integration
- Introducing *Even More* Reports and Dashboard Components
Qualtrics announced new XM Platform innovations to offer organizations the most flexibility to gain a complete understanding of their customers’ wants and needs and take automatic action to deliver personalized experiences at scale and in real time.
Rockset announced a native connector for Amazon Managed Streaming for Apache Kafka (MSK) service, allowing AWS customers to deploy the modern real-time data stack in minutes. Developers and data teams can now use streaming data to build powerful features such as real-time personalization, logistics tracking, IoT analytics and more, with cloud-native simplicity and efficiency.
Salesforce announced the general availability of the DevOps Center to help teams release technology solutions faster. DevOps Center makes it easier to collaboratively build, test, and deploy custom solutions across Salesforce — including automations, applications, and experiences — that connect to real-time customer data.
ScratchPad has introduced conditional highlighting to its platform to help organisations improve insights on Salesforce data.
Tier1 CRM announced its winter 2023 product release. It included updates to the Client Center, Deals, Events, Outlook integration and security.
Zefort has added contract bulk operations for binders. Removing selected contracts from a specific binder, or removing selected contracts from all but one binder is now possible.
