Last week iCIMS acquired SkillSurvey to extend the Talent Cloud capabilities with a solution that helps with referencing and skill categorisation of applicants. Icertis raised $75 million in debt financing. Enterprise Times also published an interview with Anna Langhorne, Chief Privacy Officer, Precisely. She spoke about the emerging roles around data privacy in organisations, data privacy and data ethics.
Acquisitions
SD Worx has acquired Intelligo, an Ireland-based HR and payroll software supplier and outsourcing services. The acquisition will further expand its presence in the Irish market and strengthen its payroll and HR software portfolio.
Visier announced that it had acquired the assets of Boostrs, a powerful API-first skills mapping engine. By integrating Boostrs data into Visier, organizations can turn scattered internal and external workforce data into a clear picture of the skills they need to meet the challenges of an ever-changing world.
Appointments
ADP announced that its board of directors had appointed Maria Black to succeed Carlos Rodriguez as the company’s Chief Executive Officer, effective January 1, 2023. Ms Black is currently ADP’s President.
Calabrio has appointed Daniel Maier as its Chief Revenue Officer and Ryan Toben as Senior Vice President of customer success and sales operations.
Corcentric Capital Equipment Solutions (CCES), a business of Corcentric and a leading provider of capital equipment, fleet procurement, supply management, and remarketing services, announced the promotion of Dale Tower to Senior Vice President of Remarketing for CCES.
Pluralsight has officially appointed Michael Agresta as Chief Financial Officer. Agresta joined Pluralsight as Senior Vice President of Finance in January 2022 and has served as the interim CFO since June of this year.
Business
Appian has joined Guidewire PartnerConnect as a new Solution partner at the Select level. Appian joins the program as an experience development partner; the Appian Low-Code Process Automation Platform integrates directly with Guidewire Cloud APIs and the Jutro Digital Platform.
Commusoft announced a new partnership with Together We Count, an accounting firm specialising in the plumbing sector. The partnership will focus on helping plumbers save time while working smarter to concentrate on growing their business.
Conga announced a partnership with RevOps Co-op, a community dedicated to advancing RevOps professionals by creating a hub for discussion, insight, best practices, and more.
Ellucian announced a new global strategic partnership with Tata Consultancy Services (TCS), a global IT services, consulting, and business solutions organization. TCS will be the first Global Systems Integrator partnering with Ellucian. This partnership will enhance Ellucian’s professional services expertise and provide a global scale to meet higher education’s needs.
Experian and Prove Identity, Inc. (“Prove”) announced a global partnership to further financial inclusion globally through advanced identity verification technology.
Globant has established a multi-year partnership with the LA Clippers to help integrate the digital road map for Intuit Dome, the team’s new home opening in Inglewood in 2024.
HiBob announced it had reached an important milestone within HiBob Marketplace, having built connections with the top 9 Employer of Record (EoR) providers across the globe. The top nine providers are Deel, RemotePass, Globalization Partners, Oyster, WorkMotion, RemoFirst, Neeyamo, Velocity Global and Omnipresent.
Infosys is to extend its Living Labs ecosystem to help Australian start-ups to advance their go-to-market. The launch event was hosted in the Infosys Living Lab in Melbourne in collaboration with its partner Telstra Ventures, a venture capital firm with over A$1.3 billion in assets under management that invests in market-leading, high-growth technology companies globally.
MHR announced a partnership with Inciper, a consultancy specialising in finance and wider business transformation.
NTT Corporation announced that the Center for Strategic and International Studies (CSIS) has established the CSIS AI Council (“AI Council”) and elected Jun Sawada, Chairman of NTT, as one of its members. Comprised of 17 distinguished global leaders, the Council is an international effort co-chaired by Julie Sweet, Chair and CEO of Accenture, and Brad Smith, President and Vice Chair of Microsoft.
NTT Ltd announced the opening of its latest data centre in Johannesburg, South Africa. However, it opened its doors back in April.
Clarification from NTT: “It was originally announced that the data centre would open in April this year, but the opening was delayed due to supply chain shortages and delays, as well as the rigorous testing phase, which has impacted the completed build of the Johannesburg data centre and resulted in it only opening in October.”
Salesforce unveiled a new Nature Policy Priorities to guide advocacy and policy engagement on issues that help protect the world’s natural ecosystems and build community resilience for a more just and equitable world.
ServiceNow announced RiseUp with ServiceNow, a global program designed to skill one million people on the company’s platform by 2024. The program will fuel a new economy of in-demand, job-ready talent, emphasising faster, more equitable career paths in the high-growth ServiceNow ecosystem.
Sidetrade launched its first North American partnership with national IT consulting services firm, Sirius Solutions, to oversee and share business operations in unprecedented demand in the region.
Customer
aiqfome, a trending food delivery app in Brazil, chose ActiveCampaign, to help the company expand its user base while increasing overall engagement and satisfaction with its customers. With ActiveCampaign’s CRM technology, the food delivery app increased its email engagement by 800% and doubled its customer base.
Anglian Water is leading the way in using data and low code to move towards its net-zero goals. The largest water and water recycling company in England and Wales by geographic area has achieved more than 63% capital carbon reduction. It is on target to achieve net-zero operational carbon emissions by 2030. Anglian Water uses the Totex Delivery Workflow (TDW), a cloud-based solution built on the Appian Low-Code Platform, to manage and monitor thousands of capital-intensive projects to reduce their environmental impact and create better value for customers.
Caleres, a global footwear company, is rolling out Dayforce Wallet, Ceridian’s market-leading on-demand pay solution, to more than 9,000 full – and part-time employees in the United States and Canada.
FinChoice, a digital financial service provider, chose Freshchat and Freshdesk Omnichannel to make digital service effortless for agents and serve customers in the channel of their choice. Freshworks’ strategic relationships with global technology partners like Whatsapp, Google’s Business Messages and Slack, help FinChoice elevate omnichannel customer experiences through the Freshworks Neo platform. Internetstores, a leading global digital retail specialist for bicycles and outdoor equipment headquartered in Stuttgart, Germany, is optimizing its customer service with Freshdesk.
Jenzabar announced that 11 higher education institutions selected Jenzabar’s solutions in the third quarter of 2022 to help drive student success and innovation across campus. Another 16 institutions went live with Jenzabar software this quarter, underscoring Jenzabar’s commitment to getting customers up and running with the most modern solution on time and within budget.
Target Group, a UK-based business process outsourcing and operational transformation services provider, has chosen NICE AI and cloud-based Essentials anti-money laundering and anti-fraud solutions. IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industries.
Qlik revealed how companies such as Chef Works, RevLocal and Bentley Systems had adopted Qlik AutoML to better predict churn, drive efficiencies, and engage and retain clients by modelling likely outcomes and pivoting strategies based on predictions.
Flight Centre Travel Group (FLT), one of the world’s largest travel retailers and corporate travel managers, has selected Qualtrics CustomerXM to help improve customer retention and growth and to boost travel consultant productivity across its corporate brands FCM and Corporate Traveller.
Qualtrics also announced its biggest quarter in government yet with dozens of U.S. government agencies, including the Centers for Medicare & Medicaid Services, the National Science Foundation, the U.S. Department of State and the U.S. Environmental Protection Agency, selecting Qualtrics solutions in the third quarter of 2022. Also, hundreds of organizations worldwide, including the U.S. Census Bureau, Shannon Medical Center and Endress+Hauser, selected Qualtrics employee experience and Qualtrics customer experience solutions in the third quarter of 2022.
Chain IQ, an independent global leader in indirect procurement services, has selected Sirion’s AI-driven CLM platform, SirionOne, to standardize contracting management throughout its operations.
LKQ Corporation, the alternative auto parts provider, has chosen SOCi as its localized marketing platform of record to manage the company’s online listings and customer reviews.
Teradata has become an official analytics provider of the New York Giants. It will begin using Teradata VantageCloud Lake on AWS to help deliver a unique and compelling customer experience to its fans.
Financial Reports
ADP announced its Q1 fiscal 2023 results and has revised its outlook. Revenues increased 10% to $4.2 billion YoY and 11% on an organic constant currency basis. Carlos Rodriguez, Chief Executive Officer, ADP, commented, “We started fiscal 2023 strong, with double-digit growth in revenues and earnings while reaching a major milestone in our corporate history as we exceeded the one million client mark during the quarter. We are confident that our proven and resilient business model will allow us to continue innovating and building on our leadership position in the HCM industry, even if global macroeconomic trends weaken.”
Konsolidator announced its Q3 results. Annual Recurring Revenue (ARR) amounted to DKK 16.6 million (up 38% YoY). Konsolidator is seeking DKK 5-10 million to finance the operations for 2023 and beyond and to restore the negative equity, which totals DKK 5.7 million. Claus Finderup Grove, CEO, commented, “Q3 2022 was impacted by international uncertainties. Customers are more thoughtful, and the sales cycle is longer. Our pipeline remains strong, and with all sales resources now concentrated in Copenhagen, I strongly believe that we are prepared for troubled water ahead.”
Planful announced that the company’s accelerated growth trend continued in the third quarter of 2022. It marked another period of records across the board. It included a 70% year-over-year increase in customer expansion bookings and a record number of new customers. Grant Halloran, Planful Chief Executive Officer, said, “CFOs, and business leaders across the whole C-suite, acutely recognize that planning and agile, data-driven course-correcting are essential to survive and thrive in this economy. Modernizing systems, to drive better financial performance, is seen today as a must-do priority and this is fueling increasing demand for our solutions. I’m proud of the Planful team and partners for continuing to execute at such a high level to meet this demand, and make customers successful, quickly.”
Qualtrics announced its Q3 2022 results. Q3 2022 total revenue of $377.5 million , up 39% year over year and Q3 2022 subscription revenue of $314.8 million, up 43% year over year. Zig Serafin, Qualtrics CEO, said, “Q3 was another strong quarter for Qualtrics with 39% revenue growth and continued operating margin improvement. Our results demonstrate the durability of our business model, and the critical role Qualtrics plays for our customers, as well as the discipline our team is bringing to this moment.”
ServiceNow published its Q3 2022 results. It had total revenues of $1,831 million (up22% YoY), and subscription revenues were $1,742 million , up 22% YoY. Bill McDermott, ServiceNow Chairman and CEO, commented, “Once again, ServiceNow beat both our top and bottom‑line goals. Businesses are leaning into the generational shift from architectures built in the last century to platforms engineered for this one. Through dramatically improved experiences for customers, employees, and creators, ServiceNow is becoming the strategic center of gravity for digital transformation. Our focus on value creation is unmatched.”
Syniti reported its Q3 2022. It had 50% bookings growth quarter on quarter, 37% ARR growth, and several key customer wins. Kevin Campbell, CEO, of Syniti, said, “We continue to do the hardest data work for the world’s leading organizations. Even with continued market uncertainty, we closed more significant deals than in previous quarters. Our clients turn to us for our unwavering commitment to deliver for them – which is a testament to the quality and dedication of our people and the advancements we’ve made in our products. It’s particularly gratifying to see clients realize the importance of data quality and governance initiatives, and to see them choose Syniti over traditional solutions like ETL tools, spreadsheets or competitive products.”
Zendesk announced Q3 2022 results. Revenue increased 20% YoY to $416.9 million. GAAP net loss for the quarter was $59.1 million, including costs for the pending acquisition by Hellman & Friedman Advisors LLC and Permira Advisers LLC.
Product
Achievers announced Achievers for Viva Connections, an integration that enables users of Microsoft Teams to realize the full benefits of the Achievers platform.
DronaHQ has added a Google Chrome browser extension to access your portals and apps from your browser.
Dynatrace extended its Davis AI engine to empower development, SRE, and IT teams to conduct ad hoc, exploratory analytics. This allows teams to harness the power of Dynatrace’s causal AI to investigate newly emerging trends or block potential issues. For example, unexpected spikes in traffic or performance degradations.
iCIMS announced iCIMS Advanced Analytics and other updates to help talent teams gain unparalleled talent intelligence, automate more tasks and inspire existing employees to design their next career opportunity internally in its fall release.
Lattice announced the release of its newly improved Customer Onboarding team and solution. It has a new methodology designed to bring more strategy, guidance, and agility to its rapidly growing customer ecosystem. The new offering will provide deeper and more accessible support when onboarding Lattice internally.
NICE launched FluenCX, a complete, integrated suite of digital CX solutions created to deliver the best outcomes using AI to understand customer data and build exceptional, orchestrated customer journeys.
Salesforce has rolled out new technology that gives companies the contact center solution they need right now. Bringing together a comprehensive set of tools, Salesforce Contact Center now efficiently transforms and scales contact centres into a hub of automated, intelligent, and real-time customer service.
Seismic announced its Fall 2022 Release featuring four new ground-breaking solutions purpose-built to enable greater efficiency for go-to-market teams, including the industry-first Enablement Planner. The three other solutions launched are Seismic Knowledge, Seismic for Microsoft PowerPoint and Guided Assembly.
ServiceNow announced the general availability of Lightstep UQL (Unified Query Language), which will help companies extend visibility across Kubernetes applications. Using shift‑left observability directly in code, DevOps teams help ensure Kubernetes applications are ‘born’ fully observable and proactively enforce consistency, maintainability, and reproducibility best practices – instead of having SREs build dashboards on the fly.
ThoughtSpot has launched ThoughtSpot for Sheets, an entirely new web plug-in that brings modern, true self-service analytics directly to data in Google Sheets. With ThoughtSpot for Sheets, users install a free plug-in app for Google Sheets and can instantly begin analyzing all their data in these sheets through search. Built and run entirely in the browser, ThoughtSpot for Sheets requires no data modelling, technical skills, or existing architecture. Users install, connect, and start searching.
Zendesk announced updates to its mobile app, including support for IOS and Android for a new UI. Chat app maintenance and support, Application extensibility, a unified agent status, and security guardrails.
