Mark Simon (Credit image/Pixabay/Gerd Altmann)Mark Simon is Vice President, Strategy at Celigo. The company’s mission is to make automation as simple as possible by enabling anyone in the enterprise to build or deploy integrations. Enterprise Times met up with Mark at SuiteWorld in Las Vegas in a wide-ranging discussion on automation, technology and business. Mark suggested five tips for organisations considering automation as part of a wider integrations’ strategy.

1. Start small

Start in a single area or department and get a quick win. This is particularly important in organisations where the concept of automating integration is not part of the culture. Don’t try to engage on a big initiative. It’s more than likely to be doomed, especially if there’s cultural resistance in the enterprise. Use quick wins to build broader support and get some momentum.

2. Focus on the business process

Ensure there is a clear understanding of your business processes to the scope of the organisation’s automation. There’s no need to automate an entire process to get business value. If a business is starting from a manual or complex process, it may not be sensible to automate. It may be more sensible to look at one business process that represents 50% of the volume. You can partially automate a process and get a tremendous amount of business value. So, it’s okay to take things in chunks and be iterative – wait and try to get everything right in small steps.

3. Get good tools

Pick good tools to support automation. Pick a modern iPaaS solution.

4. Roles and responsibilities

Think about and define the roles of those who will manage the project. Who is going to own those integrations internally? Broaden those roles and include as much of the organisation as possible. Being purposeful about who’s going to own and manage automated integrations.

5. On culture

The business culture really needs to be both top-down and bottom-up. The implementation of an automation project is never successful until you reach critical mass on both ends of the workforce. The CEO may take the lead in an automation project. However, if teams on the ground have not invested in the project, then the project will not work. Successful projects often have convergence from both directions, including grassroots employee efforts which gets some traction.

Click here to read Enterprise Times, in-depth interview with Mark Simons at the SuiteWorld event in Las Vegas.


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