FinancialForce has launched its newly upgraded FinancialForce Community. A one-stop digital hub that supports customers throughout their journey with FinancialForce.
FinancialForce Community is a location where customers can collaborate with peers. They can also gain access to documentation, knowledge articles, video tutorials, on-demand training modules, and additional applications and extensions. They can also participate in monthly best practices webinars and collaborate with 21,000-plus customers and the entire FinancialForce team by asking questions and sharing tips and advice in discussion groups.
Improvements to the FinancialForce Community include an updated colour scheme and site navigation that offers a cleaner, more modern feel. There is also a new Training Centre site. Customers can easily access course catalogues and course schedules and get information about FinancialForce Certifications.
Customers can also now assign two users from every account as Community Admins. These admins can add contacts to their account and assign, or remove, community access for their colleagues. This makes it much quicker and easier to add users as groups. Additionally, the Partner Community has been merged with the customer community. Partners will now see a ‘Partner Hub’ option in the navigation menu.
Changes coming bottom-up – feedback from customers
Todd Kisaberth, Chief Customer Officer at FinancialForce, said, “Our customers spoke, and we have listened.
“These important new improvements to FinancialForce Community are based on feedback we received directly from our customers. The new community provides all the existing functionality in a more simplified and user-friendly layout. In addition, a number of new features ensure customers can get the most out of FinancialForce’s products and services.”
“At FinancialForce, we are committed to putting the customer at the centre of everything we do,“ said Scott Brown, CEO of FinancialForce. “Our new and improved FinancialForce Community underscores our commitment to meeting the needs of our customers. It ensures that every customer realises maximum value from their investment in FinancialForce.”
In August, FinancialForce announced the general availability of its summer release for its ERP and Professional Service Cloud solutions. The company had evolved its messaging in recent months to Services-as-a-Business, providing software solutions to the ever-evolving challenges of services organisations. The release had no major new functionality but a range of iterative improvements to its platform.
Enterprise Times: What this means for business.
User Groups are always excellent forums for technology enthusiasts and industry leaders, enabling them to come together to discuss and investigate technology and entrepreneurial ideas. They are always a great place to collaborate and create a forum for debate, thereby sparking interesting conversations.
It’s interesting that the enhancements to FinancialForce Community were based on feedback received directly from customers. Changes which come bottom-up are always a good indicator for the FinancialForce Community, which truly becomes the digital hub for its customers. Enterprise Times interviewed Scott Brown, CEO of FinancialForce. Scott shared some of his insights and thoughts about the company and the industry.
