Retail and eCommerce highlights this week include: Infosys is collaborating with The Economist Educational Foundation to expand sustainability education for younger people. The partnership aims to empower the next generation with essential sustainability skills and knowledge to be active citizens. Cohesity appointed Karen Egan, Chief Customer Experience Officer, the former VMware and Apple leader, to bring expertise in software technical support. OrderMyGear (OMG), has successfully completed the Service Organisation Control (SOC) 2 Type 1 audit. Hatch launched new patient coordination services for its digital healthcare marketplace. MRI Software announces the acquisition of Springboard, a provider of retail footfall counting and AI-powered analytics,
Infosys collaborates with The Economist Educational Foundation
Infosys and The Economist Educational Foundation (TEEF), an independent charity set up by staff from The Economist Group, will collaborate to expand the social impact of The Sustainability Project. The collaboration will enable younger generations to discuss and make their voices heard on sustainability. The Sustainability Project is an Economist Impact content and community platform, enabled by Infosys as Digital Innovation Partner. The platform is designed to accelerate sustainability solutions and drive world-changing impact.
With only 2% of UK young people having the critical literary skills to tell if a news story is real or fake, it’s essential that they’re building these skills to form an accurate view of the modern world. Building on its involvement with the Sustainability Project, Infosys’ partnership with TEEF will empower young people with critical thinking, communication skills and knowledge for today’s world.
As part of this engagement, TEEF will develop a series of six world-class teaching resources for 9 to 15-year-olds on sustainability themes to inspire discussions about sustainability issues and instill an acute understanding of significant global challenges. Furthering its commitment to education and progress for all, Infosys will provide volunteers to support TEEF in creating these educational materials that enable teachers to deliver interactive sessions and facilitate healthy discussions for students, internationally.
The students’ opinions and ideas on the topics will be curated by TEEF and published on The Sustainability Project website, forming a new “Youth Voices” content series from TEEF. By being published on The Sustainability Project, the students will have the opportunity to be exposed to thought-leaders, international experts, academics, and sustainability pioneers.
Cohesity Appoints Karen Egan Chief Customer Experience Officer
Cohesity, a provider in next-gen data management, has announced Karen Egan has joined the company as its chief customer experience officer. Based in Cork, Ireland, Egan has global responsibility for the company’s customer experience, including professional services, success, and support teams.
The technology and support veteran brings more than 27 years of experience in the software and IT industry. In addition, people and culture are always at the top of Egan’s mind, and she is a passionate advocate for diversity, equity and inclusion.
Before joining Cohesity, Egan served as an SVP of Global Support at VMware, where she was responsible for global support of new and strategic products, all customer escalations, and customer success for VMware’s solutions. Under her leadership, the team ensured a seamless and excellent support experience for enterprise, commercial, and SMB customers across all product suites. including on-premises, SaaS and hybrid offerings. Egan also drove and implemented the transformation across VMware’s support operations to align with the company’s transition from perpetual license to subscription and SaaS offerings. Prior to her 15- year tenure at VMware, Egan held roles at Motorola and Apple.
Online store platform OrderMyGear achieves SOC 2 Type 1 compliance
OrderMyGear (OMG) has successfully completed the Service Organization Control (SOC) 2 Type 1 audit. This makes it the first online store platform to achieve this certification in the promotional product and team sporting goods space.
Companies that achieve SOC 2 compliance undergo a rigorous technical audit by the American Institute of Certified Public Accountants (AICPA), which certifies the company meets strict requirements around security, privacy, availability, and confidentiality of customer data.
Using an online store solution that is SOC 2 compliant empowers promotional product distributors, decorators, and team dealers to sell more branded merchandise online, without concerns about the security of their data or their customer’s data. As one of the leading standards for SaaS security, the SOC 2 attestation is only granted after a comprehensive audit process that covers AICPA’s Five Trust and Integrity Principles: privacy, security, confidentiality, availability, and processing integrity.
OMG is currently pursuing a SOC 2 Type 2 report.
Hatch launches new patient coordination services for digital healthcare marketplace
Hatch is a healthcare technology company that has expanded into patient coordination by supporting healthcare organisations to get every patient in the right place, in real-time. Through deep EMR integrations and advanced algorithms, Hatch can match patients with the optimal provider while simultaneously helping healthcare organizations automate the referral process.
When the pandemic strained an already financially sensitive and labour-dependent healthcare system, getting patients to the next step of their care journey only grew more difficult. Like all evolving market spaces, it has presented new challenges the industry must urgently address:
- Poor patient experiences
- Patient leakage
- Burdensome administrative overwhelm
- Lack of system optimization
While most companies are focused on the digital front door, which remains important, Hatch is establishing the digital hallway. Efficiently and effectively ensuring patients stay connected, in-network and with the appropriate provider.
MRI Software acquires Springboard
MRI Software, a provider in real estate software solutions has acquired UK-based Springboard. Springboard is a provider of footfall counting and artificial intelligence (AI)-powered analytics to retailers, landlords, and government bodies. In acquiring Springboard, MRI will expand its MRI@Work for Retail solutions suite, which currently serves more than 500 retailers and retail property owners and operators globally.
Leveraging plug-and-play software, existing camera networks, and proprietary AI-powered algorithms, the Springboard™ solution provides real-time data and actionable insights, enabling retail stakeholders to optimise operations and improve outcomes for both individual retail locations and retail destinations. The solution continuously measures visitor activity, capturing anonymised demographic and sentiment information while identifying behaviour patterns – such as movement and dwell time – and presents this information via a comprehensive, easy-to-use reporting platform.
Founded in 2002, Springboard holds the industry’s largest and most comprehensive data set on footfall. Serving more than 450 clients across 3,000-plus sites, the company is trusted by global media outlets, brands, and governing bodies for the accuracy of its data, quality of reporting, and retail insights.
