NIBs (credit image/Pixabay/WikimediaImages Retail and eCommerce highlights this week include: Infosys will leverage next-gen technologies to support the product development initiatives of Spirit AeroSystems. The Beer Bat hits an eCommerce home run with BigCommerce BlackCab and DRUID partner to develop an intelligent virtual assistant that optimises communication and recruits drivers efficiently. With more than 3 million active users, Zip offers cross-border PSPs and their merchants increased access to Australian eCommerce market.

Spirit AeroSystems partners with Infosys to co-innovate aerostructure and systems engineering services

Infosys has announced a five-year agreement with Spirit AeroSystems. The company is one of the world’s largest manufacturers of aerostructures for commercial airplanes, defence platforms, and business/regional jets. Infosys will collaborate with Spirit AeroSystems to provide aerostructure and systems engineering services for product development of commercial, business jet and emerging aircraft programs, and Maintenance, Repair and Overhaul (MRO) services.

This strategic collaboration builds on 16 years of longstanding relationship between the two organizations, during which Infosys has provided innovative design solutions for some of Spirit’s aerostructure programs. As part of this engagement, Infosys will offer end-to-end product development services, including design engineering, sustaining engineering, systems engineering, stress engineering, manufacturing engineering, and repair and maintenance. Leveraging knowledge-based engineering and engineering automation, Infosys also aims to accelerate product development across the value stream. In addition, Infosys will support Spirit to secure highly efficient structural designs and a robust certification process, contributing to the manufacture of innovative, lightweight, and more sustainable aircraft structures and components.

The Beer Bat launches eCommerce site on BigCommerce

BigCommerce has announced the launch and early success of The Beer Bat store on the BigCommerce platform. From the start of the baseball season in April through July 2022, the company experienced a 115% increase in revenue, a 98% increase in site visits and a 71% increase in orders, all while on the BigCommerce platform.

The company went from producing a bat-shaped souvenir drink container for one minor league baseball team to receiving orders from 27 Minor League Baseball teams across the country. In 2021 they added several Major League Baseball teams, including the Atlanta Braves and San Diego Padres. In 2022, the company added more major league teams and expanded internationally into Canada, Mexico, Japan and South Korea.

BigCommerce’s BundleB2B integration provides next-level B2B functionality to simplify The Beer Bat’s ordering process and streamline operations. As The Beer Bat added major and minor league teams as customers and their orders got more complex, BundleB2B has made it easy for those customers to choose designs, quantity and delivery timing without a member of The Beer Bat’s small team getting involved until the order is placed.

The Beer Bat team operates with about a half-dozen full-time team members, so it relies on BigCommerce’s open SaaS approach for easy and flexible app integration that helps streamline, extend and scale growth. For instance, the company uses the website translation solution Weglot to translate the website content into foreign languages furthering its reach to new customers and increasing sales across regions. The Beer Bat also leverages Doogma to add interactive product customisation and personalisation into its site so customers can visualise their custom artwork or logos, different colours, fonts and views of products without leaving the site.

BlackCab and DRUID partner to develop an intelligent virtual assistant that optimises communication

BlackCab, a provider of premium alternative transport services, has partnered with DRUID, an end-to-end platform for building AI-driven conversational business applications, to develop a solution that uses artificial intelligence to optimize communication and recruit drivers more efficiently.

The virtual assistant provides potential BlackCab drivers with information about the documents they need, assists them in scheduling a visit to BlackCab headquarters, and retrieves information about the car fleet. The virtual assistant was launched at the end of August and runs parallel with the classic system (web form) used by BlackCab to recruit drivers.

DRUID is an end-to-end platform for building AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization’s language via open integrations with any existing enterprise systems and RPA technologies. Since 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 130+ partner network, most notably with UiPath, and servicing 100+ clients from around the world.

Zip becomes first Australian BNPL payment method added to PPRO’s payments infrastructure

PPRO, the leading provider of digital payments infrastructure, has integrated Buy Now Pay Later (BNPL) provider Zip onto its platform. This integration further expanding its Australian payments offering.

Zip, which includes Zip Pay and Zip Money, becomes the first Australian BNPL method added to PPRO’s digital payments infrastructure. It sits alongside other Australian local payment methods. The new integration allows PPRO’s global partners and their merchants to offer Australian consumers a way to pay with their preferred checkout option when they shop online. According to Zip’s own research, merchants offering Zip at the checkout realise a 20% increase in conversion and top-line sales and a 60% increase in average order value (AOV).

With the pandemic accelerating the country’s move towards eCommerce, the Australian market presents a big opportunity for merchants marketing cross-border. In fact, Australia’s online retail market is expected to grow by 10.3% CAGR by 2024, with sales projected to reach US$59.4 billion. According to PPRO data, the top three cross-border shopping origin markets for Australians are China, the US, followed by the UK.

Earlier this year, PPRO announced the acquisition of Alpha Fintech, a next-gen payments technology company, in a deal that will strengthen its presence in Asia Pacific and expand PPRO’s infrastructure.


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