Business Tip Image by Pete Linforth from PixabayThis is the 37th in a series of business tips from industry leaders that Enterprise Times has interviewed. Earlier this year, Enterprise Times spoke to Emily Glass, CEO of Syncro. Glass joined Syncro in October 2021, having been Chief Product Officer to Datto and was also Chief Operating Officer at Alyce. Syncro offers a combined PSA and RMM solution that includes invoicing, credit card payments, help desk, customer management, automation, scripting, remote access, and email marketing.

Emily Glass, CEO of Syncro
Emily Glass, CEO of Syncro

Syncro is a company that has always worked remotely. However, whilst this is relatively easy for small organisations, one wonders whether there are challenges as the company scales. Syncro is growing fast and now has over 100 employees.

Making remote working effective at a growing company

Enterprise Times asked what the main challenge is that she faces as the company scales in relation to working remotely.

“Communication, always communication or even in-person communication is a challenge and remote just adds an additional level of complexity there. We meet once a week as a company and share what’s going on around the different teams. We also, in that meeting, have partners come and talk to us. We maintain a connection not only to each other what’s going on, but with our MSPs and how they’re using that product.

With over 100 people, how does that work with different time zones?

“Most of the people actually make it, and we do record it. So those who can’t attend live, but most of those 100 are actually present.”

Do you think there’s a point where that’s no longer practical?

Glass replied: It’s interesting, I’ve been at larger companies; they weren’t remote. We’ll have to see how we scale that over time. But I think there are solutions you can run the sessions real time if it’s a collaborative session or again, you can record it and distribute, it depends on the content.”





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