Doors Appointment Image by Esa Riutta from PixabayIFS has announced the addition of Mark Moffat as Chief Customer Officer. Moffat will become responsible for customer experience and the Success services strategy. It aims to ensure that customers realize value from the IFS technology stack so that they can continue to deliver moments of service to their customers. This strategy was initiated by Michael Ouissi, whom Moffat succeeded in the role.

It has been recognised with Gartner Peer Insights Customer Choice over several years. It was named a 2020 Gartner Peer Insights Customers’ Choice for cloud enterprise resource planning (ERP) for product-centric enterprises.

Ouissi, who previously held the position of Chief Customer Officer, is now Group Chief Operating Officer (COO) at IFS. This new global role will make him responsible for the IFS commercial strategy and revenue-generating activity.

Mark Moffat, Chief Customer Officer, IFS
Mark Moffat, Chief Customer Officer, IFS

On Moffat’s appointment  Darren Roos, CEO at IFS, commented: “Mark is a leader with a strong reputation for developing outstanding customer relationships; they value his empathy and visionary mindset in helping them achieve transformational results no matter their levels of maturity.

“There could not be a tighter alignment with our own customer success strategy and our unrelenting goal to deliver a great experience and help all our customers realize value from their investment in our technology. I am delighted to have Mark join us and bring his strong multinational and industry expertise to IFS.”

Who is Mark Moffat

Moffat previously worked for PwC, where he spent 23 years. During his tenure at the global firm, he spent time as the CFO of Vodafone in Ghana. In recent years Moffat worked in the energy sector as consulting lead. He was subsequently the Global relationship lead for Royal Dutch Shell.

For the last two years, he has been CTO of PwC Consulting UK and EMEA. In that position he helped bring technology into the PwC organisation across different service lines, sectors and markets. Will IFS leverage the relationships he has built in the energy sector where IFS is doing well and in PwC across Europe?

Moffat commented: “I have been following IFS’s amazing growth and transformation journey over the last three and half years; the results are inspirational. Being given the opportunity to shape IFS’s customer experience and focus further as the company targets further growth is truly exciting.

“I very much look forward to building on the great foundations that have been established and to working closely with customers everywhere to elevate the value IFS delivers and help companies grow their business in turn”.

Moffat brings to IFS a wealth of experience working with customers across multiple sectors in some of the largest global multinationals, advising on technology strategy, M&A, and business transformation. In his most recent role, as CTO and UK & EMEA Technology Consulting Leader for PwC, Moffat was responsible for bringing technology to the heart of the PWC organization across service lines, sectors and markets.

Enterprise Times: What does this mean

Another change in the IFS leadership team. However, it was only Moffat’s appointment that was announced. Are more coming? The announcement is less a shuffle and more a strengthening that was required. Required because of the growth of IFS. It continues to drive both revenues (cloud revenue was up 67% in Q1 2022) and employee numbers.

What will be interesting is how Moffat will evolve the customer success practice at IFS? What he will bring to the company.


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