Goodcall (Credit image/Pixabay/Rodrigo_SalomonHC)Goodcall and Wix have announced a new partnership. Wix business owners in the US can now deploy Goodcall’s 24/7 phone assistant. Goodcall is a conversational AI platform for restaurants, shops, and merchants across the US. The solution provides support for businesses looking for a better way to manage their call volume and improve customer service.

Born out of Google, Goodcall’s platform is available in the Wix App Market, custom-built for Wix business owners. Businesses can set up a free local phone number and simplify the task of creating and managing conversational AI technology. This app help users of Wix, whose platform is used by global businesses ranging from self-creators, fitness instructors, restaurant owners to eCommerce merchants.

(credit image/LinkedIn/Ronny Elkayam)
Ronny Elkayam, SVP Mobile, App Market and Strategic Products at Wix.

Partnering with Goodcall provides business owners with a unique tool that strengthens customer relations. It maximises productivity which can ultimately boost revenue,” said Ronny Elkayam, SVP Mobile, App Market and Strategic Products at Wix. “We’re always searching for partners who share a vision to equip small businesses with the tools they need to succeed. The latest offering is game-changing for businesses that struggle with large call volumes. It complements our platform, where they can manage their business from one central place online.”

Democratising access to conversational AI

An estimated 62% of calls go unanswered by local businesses. Many service-oriented companies are still relying on employees to answer phones while attempting to juggle the needs of customers. Goodcall’s conversational AI assistant brings a reliable, affordable, and constantly improving call management solution. It also offers enterprise-class features that help businesses capture lost revenue opportunities and build loyal customers.

Goodcall’s integration features include:

  • New Store Hours. Automatically updates special store hours (such as holidays) and across any business listing (Yelp, Facebook, Wix, or Google)
  • Call Recording and Playback. Messages can now be sent to owners via text, and businesses also have access to the full recording and transcripts
  • Spam Bot Stopper. Smart, conversational AI identifies and stops spambots, eliminating potential fraud and the strain on resources dealing with spam from telemarketers
  • Customised Skill Store. Owners of businesses such as hair salons, retail shops, and restaurants can create and add their own skills to address a caller’s specific requests. This includes taking messages and answering common questions and sending SMS links to food ordering, table reservations.

Our partnership with Wix brings a new layer of sophistication for small businesses and local merchants. In addition to those looking to build back better post-pandemic,” said Bob Summers, CEO and founder of Goodcall. “We give short-staffed businesses a way to take advantage of all the inbound opportunities. Whether that’s for a large order or simply being responsive to a customer inquiry. Now owners and employees get time back in their day to focus on customers’ needs. Instead of answering phones and dealing with annoying telemarketers and spam.”

Enterprise Times: What this means for business.

AI, machine learning or IoT, is often presented as the preserve of mainly large corporate enterprises. As a result, it’s nice to hear about innovative technology supporting business on the other spectrum of size and scale. Launched in September 2021, Goodcall has made steady progress in bringing an enterprise-class call service to businesses across the US. The platform handles hundreds of thousands of calls every month. The AI technology continually evolves to be more efficient and effective with every phone call it manages. The company says it allows customisable configurations from the business. Moreover, the solution is available in the Wix App Market. As a result, business owners will have access to an intelligent phone assistant with features that rival large corporate bodies.


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