Appointment Door - Photo by Dima Pechurin on UnsplashTotalmobile has unveiled two senior appointments. The Field Service Management vendor has appointed Steve Turner as Chief Operating Officer and Ray Rees as Head of Sales. The appointments follow a year of growth for Totalmobile and three new appointments of industry sector leads. These are Chris Hornung as MD for Public Sector, David Webb as MD of Property and Facilities Management and Gerard O’Keefe as MD of Utilities and Infrastructure.

Jim Darragh, CEO at Totalmobile, commented, “2022 marks a new era for us. Totalmobile is creating a focused business model that looks to create an environment that encourages our team to acquire deep vertical knowledge and skills to support our customers. This will allow us to provide better service to our customers and deliver huge value.

“Turner and Rees will play a key role in this new age at Totalmobile. Their extensive experience, proven success and great track records make them an excellent fit for Totalmobile’s continued growth. With their new ideas and proven ways of operating in a high growth high-value environment, and the backing of the entire Totalmobile team, we will be able to deliver the next phase of growth for our company”.

Totalmobile now has the organisational structure and leaders to kick start 2022. Can it build on the success of 2021?

Turner brings Olympic focus

Steve Turner, Chief Operating Officer, Totalmobile
Steve Turner, Chief Operating Officer, Totalmobile

Turner competed for Great Britain in the Seoul( 1988) and Barcelona (1992) Olympics for the coxed eight rowing team. He is now one of the independent selectors for British Rowing. Since starting his career at Capgemini, he has held several senior positions, founded and co-founded companies. His latest role was at ITRS Group, where he was initially brought on board as CFO/COO before taking on the COO role full time. He will replace Chris Hornung in the role and has what appears, a wider remit.

Turner will take on the responsibility of the development, customer experience and product management teams, a total of 280 employees. The new industry sector leaders will report to him. His experience in strategy, product, and finance should help drive the company to new heights. Considering the total headcount of Totalmobile is around 340, this is a significant role, and one has to consider whether there is a long term plan for him to succeed Jim Darragh as CEO.

Turner said, “The three cornerstones of my career have always been technology, software, and leadership. My aim at Totalmobile is to not only bolster its reputation in the field service management sector, but to help inspire my colleagues’ personal and professional development. As I start my new job, my key focus will be to gain a deep, specialised understanding of the environment Totalmobile operates in, so I can mould my role to better address the challenges facing Totalmobile’s customers and end-users”.

New Sales lead

Ray Rees, Head of Sales, Totalmobile
Ray Rees, Head of Sales, TotalmobileTotal

Ray Rees will head up the 31 strong sales team. It is his first appointment at the top of a sales organisation. He previously worked at BMC, as an enterprise account manager and rose to become an Area Director for BMC’s Enterprise & Indirect business within UK & Ireland with 13 reports.

Rees developed the team, delivering exceptional growth. In 2018 he received a CEO Winner Circle award recognising him as a top UK performer in his field.

Enterprise Times: What does this mean

Darragh has built a strong leadership structure for growth, which the team will need to execute during 2022. However, with so many people changes, will there be disruption as the organisation adjusts to the different leaders. It will be interesting to see whether the cadence of customer wins continues and what success it has.


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