Hero Digital, a full-service customer experience company has launched its total commerce solution, Hero CommerceConnect. The new solution will expand Hero Digital’s CX solution portfolio. It enables Hero Digital to craft the buyer journey for its clients from initial engagement through acquisition, transaction and loyalty.
Hero CommerceConnect is an experience-led solution created for the connected era of B2C and B2B buying. The company says it implements best-of-breed commerce solutions across the entire buyer journey. This includes all digital commerce channels, including online retailers, DTC and social platforms.
“This rollout uniquely positions Hero Digital to deliver a complete end-to-end eCommerce solutions for the mid-market,” said David Kilimnik, CEO of Hero Digital. “We live in a world where digital acceleration continues to shorten the distance between browse, buy and share. Hero CommerceConnect is a purpose-built solution for a future that is optimised for a customer-centric ecosystem of personalised buying moments.”
A serious Adobe partner
The announcement of this solution comes at a time of rapid growth for Hero Digital and for the eCommerce industry. Analysts have estimated $4.6 billion of eCommerce services revenue growth expected in the next three years, according to Grandview Research. With industry growth, the solution expansion has put Hero Digital in a good position in the eCommerce marketplace.
Hero Digital’s release of its solution closely follows the company obtaining the joint combination of Adobe Platinum Solution Partner and Adobe Commerce (formerly Magento) Gold Solution Partner statuses. The company says it is only one of eight companies in the world to achieve this status.
“The announcement of Hero CommerceConnect is an important step in the right direction for the market’s needs,” said Tony Sanders, Senior Director of Americas Partners Sales for Adobe. “Few service providers understand how to harness commerce and content together in order to drive transformational growth for brands, and Hero Digital has positioned itself to be an industry leader that truly understands these principles.”
Enterprise Times: What this means for business?
Another day, another eCommerce platform launched. According to Datanyze, the global market size of the eCommerce platforms industry is 2,845,881 companies. There are 439 companies producing E-Commerce Platforms technologies. With WooCommerce regularly named by analysts as taking the top spot for eCommerce Platforms by market share. Hero Digital’s new-and-improved commerce solution establishes an end-to-end eCommerce solution for brands looking to transform the buyer experience journey. The company starts from the advantageous position of having experience developing customer experience solutions. As a result Hero Digital should understand the importance of a customer-centric structure for a successful and effective eCommerce solution.