Pulseway now supports remote control for macOS devices. It extends the capability of the remote control for Windows solution that Pulseway launched last year. It also unveiled remote control from within a mobile app in November last year. This latest improvement enables Pulseway customers to be granted secure remote control to any device that they support. It eliminates the requirement for third party software and the need for end-users to disable security on their devices to grant access
Marius Mihalec, Founder and CEO of Pulseway commented: “With most businesses using mixed IT environments, the launch of remote control for macOS was a very important release requested by our customers as soon as they saw the benefits of our original remote control for Windows.
“We believe that as an all-in-one remote monitoring and management solution, extending remote and secure access to both Windows and macOS systems is key. This is an essential feature that will enable our partners to take full control of their business infrastructure and provide remote support with no limitations. With the current explosion in remote and distributed working, Pulseway remote control is an even more essential tool.”
Pulseway Remote Control is part of the Pulseway RMM solution and is included for business customers (not the Free solution). There is no extra cost for the enhancement. It is limited to a single concurrent connection for customers on the Starter plan but unlimited for Team plans. The solution is available now for MSPs to take advantage of.
Enterprise Times: What does this mean
This is the latest improvement by Pulseway as it looks to enhance its product to address the needs of MSPs. Its was ranked a Leader by GetApp earlier this year in the Remote Support software market. It was placed ahead of companies like TeamViewer, LogMeIn Rescue, Zoho Assist and ConnectWise Control, but behind ISL Light Remote Desktop. It is not however so highly placed in the recent G2 Grid for Remote Monitoring & Management (RMM). ESET took the top spot, and Pulseway only placed as a niche player.
This latest update means that MSPs can now fully access and support macOS users in their estate with remote control. Especially during lock down the ability to gain physical access to machines is even more limited. This improvement, arguably overdue, will be welcomed.